based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were met with professionalism, kindness and fairness. We did not feel pressured in anyway. All our questions were addressed and the employees’ guidance in our purchase of our camper was most helpful and informative. I would highly recommend Alpin Haus RV without any hesitation. The camper we purchased seems to fit out needs and we are most anxious to use it after the winter months.
Never your finance personnel Justin Foote has been horrible to work with. We were rushed and never explained to regarding our contract the reasoning behind the rushing was that Justin advised due to COVID-19 he could not spend much time with us and he known our concerns and reason why we were purchasing the Toy Hauler
everything the people is very pleasant and knowable.
Not really Alpin Haus' issue, but they could have kept me better informed on the status of the replacement part from Jayco.
I don’t think you need to implant thing I am just very cautious when recommending a business that I have just done business with for an RV but did buy a boat once from your Amsterdam location and wouldn’t recommend them. Hence the 8 or 9 out of 10. I have told people already of how well we have been treated and professional your staff is
Excellent, friendly customer service!
No pressure sales.
My husband related to me that things were taken care of efficiently!
customer service was spectacular. The gentlemen in the service department went above and beyond to help me and also make sure I was not spending wasteful money on services I didn't need or weren't appropriate.
this is my first class c motorhome so i cant said much about it until i have had a chance to use it, the sales dept. and prep dept. did a really excellant job on our sale..
The only thing I have an issue with is the fact that no matter when I call, there is never a person on the other end - only a recording. You need more help in answering clients.
Alpin Haus has been very helpful, easy to deal with, and fair on price for service on our motorhome. Thank you for being a high-integrity business, clearly taking the long view on customer satisfaction.
Miranda is excellent!
Very professional staff who listen to what you want and make every effort to provide you with options to fit your needs/wants.
Purchase experience was great. Let’s see how it goes on the service side.
Sales people are the best (Steve Quill), and finance people (Jim Bearcroft). I'm not really impressed on service and prices for same.
They are a nice group of workers at Alpine Haus. I thought the bill was a little high for what was done but they did get the job done and they worked with me.
Service dept. made a genuine effort to get the RV right. There were a couple of factory items that needed diagnostics and repair. They worked hard to
get them done.
The Sales person made some things out to be easy, that were easy at all. Out of state registration is not easy. We wanted all terrain tires put on, but they really aren’t set up to do that. Yet Sales asserted that it was no problem. Had they been straight with us, it would have saved everyone a lot of consternation.
Overall I would do business with them again.
Greg Clark was incredible. I would recommend him to anyone! He was knowledgable, very easy to reach with any questiona or concerns and took his time with us. We could have chosen any other dealer, but we chose to use Alpin Haus for our new build and wouldn’t change a thing. Thank you!
very knowledgeable and helpful through out the whole process
When you pay for a warranty and you take your unit in for warranty work there is no way it should take three months. We should not have to argue until we're blue in the face to get it done and mention a lawyer in order to get it started being fixed. To top that off when they finally fixed our unit and we picked it up we have a receipt that says we owe 0. 2 days after that we get a phone call saying we owe $50 we do not think so.
good service when you need it-prompt calls on what service is being done-always ask for customer input on any issues that arrise
too soon to make comment
Very happy with Kelly in Sales - very attentive and listened to our wants and needs and got us our new RV in our price range.
Great communication throughout the services process. Clarity on service performed, costs of products verses costs of labor. Awesome customer friendly environment and took the time to educate a greenhorn RV owner - that is appreciated.
Great customer service!
Salesperson Mike Mapes
Great service, employees are great listeners
We found the perfect travel trailer at Alpin Haus and everyone we dealt with made the process very easy.
Low pressure sales by Steve and Jim. The review of the camper, it’s amenities and proper care was very thorough. Lance’s knowledge was obvious and much appreciated. Very impressed with the capabilities of the service department.
Charlie and his co-workers are wonderful. It was a pleasure dealing with them.