based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were able to complete the service work on time.
Will was able to accommodate me by getting our camper attended too “ immediately “ and the job was done very professionally.
I could not be more satisfied.
Thank you & I will gladly recommend you company to my friends.
I spoke to George st Panas & he recommended that Will would help me out and he sure did.
Thanks , Name removed
The Keystone Cougar Half-Ton is a nice entry-level fifth-wheel trailer. The Alpin Haus staff was absolutely great -- knowledgeable, courteous, patient, attentive, and all you would like to encounter. In comparison with competing choices from several other dealers, what finally sold us was the lifetime warranty that Alpin Haus offers beyond the manufacturers warranty, on-site maintenance and repair services, and on-site monthly storage (we live in an apartment where no trailer storage is allowed).
my service Coordinator Dave B is amazing. really goes the extra mile to make sure everything is in order.
I bought a 2021 Thor Tellaro that turned out to be a lemon. A partial list of the problems with this vehicle:
1. Improperly installed sliding door window gasket
2. The sliding door liner was detached from the door.
3. There were 2 holes in the floor.
4. The bathroom fan gasket was improperly installed
5. The antifreeze port under the bed on the left side did not work properly.
6. The diameter of the waste hose storage area was smaller than the fitting on the hose.
You could make things right by admitting the vehicle had an unacceptable array of defects and returning the full value of the vehicle to me.
Very nice staff from sales to service. Would like to see a better job in answering the phone instead of going to "leave a message".
sales and service staff were excellent, not "pushy", patient and informative
We recently purchased a Grand Design 278BH. After looking at several different models and manufacturers we decided to purchase. We worked with Charles who is knowledgeable on products and able to answer any questions that we had. After receiving pricing from other dealers they were competitive in their pricing and were able to put together a total package that worked for us. When purchasing we decided to have a Pull Rite 16k hitch installed to save myself some time. When the time came for the delivery inspection and picking up the trailer they notified me that the hitch did not arrive as promised. So they upgraded us to the 20 K hitch so that we could still meet our promised delivery date at no additional charge. The pre-delivery inspection was great, they pulled the entire trailer indoors, dewinterized it and gave me as much time as I needed for the inspection answering any questions I had along the way yet leaving us alone when requested to do a thorough inspection. Any small items we found were fixed and they were minor. Once we accepted Bill who was exceptionally helpful brought the trailer down to his bay to get it set up for winterizing. We completed paperwork, hitch installed and we were shown the winterization process. Will use in the future!
Straight forward, honest an easy to deal wit.
Friendly staff have always been helpful, especially with people like us new to the. RV experience.
Very easy to work with, Always gets back to me in a timely manner to check in and tell me how everything is going. Very happy with the services
wide variety of RV to choose from and very friendly and knowledgeable staff
great sales people. great experience.
Salesperson was knowledgeable and had longevity with the business.
Great help and knowledgable sales team.
No pressure.
Only lots of help and advice... This was especially appreciated as new RV owners.
Could not be happier.
Your sales and finance people were very approachable, helpful, and friendly.
Friendly, professional, informative. Pleasure to work with.
Customer service was awesome!! Great people and Steve and Jim were great to work with!
I am very happy with your prompt service and friendly employees
I did recommend to friends to you. The negotiation broke down and they wouldn't move much on pricing. Bob the owner got involved but it was to late they had already bought elsewhere. The sales associate was told they were serious and ready to buy dont think it was taken seriously until too late. These 2 friends would have had their services performed and all accessories and equipment purchased here as a life time customer but no more. I was treated fairly just wish my friends had the same.
Mike is great Justin is so great and Dennis great too
My wife and I found the RV we wanted at Alpin Haus. Geof Smith was our salesman and made the purchase possible. Josh helped with closing and finalizing our purchase. We will keep the RV at Alpin Saratoga till early spring when we’ll do our walk thru. We are so excited and looking forward when we can drive our 2021 RV home to LongIsland N.Y. Thanks for such a good purchase experience. Your new RV friends Kathy and Wayne Hill.
Prompt, thorough, attentive and precise service department
Very pleased with Alpin Haus / Grand Design. Overall team efforts were appreciated in our purchase of 2021 GDReflection 337rls. With a special thanks to Mark and Mat who were very helpful!. We are looking forward to getting on the road again.
We received great service and a very good deal. Everyone, from the outfitter to the business manager and the person who picked up our trade, was very nice and professional. Always a good experience at Alpin Haus.
Great personal customer care!
Scott was great very personable and spot on, So friendly all of them, 2nd camper we have bought from Alpin Haus,
Good selection
It would be nice if someone would give you a call after your inspection is done and let you know what they found. We just had an inspection done and when we picked it up it stated on the printout/receipt that the seals on the roof are starting to go bad. If someone would have called about it we could have had it taken care of then. More communication needs to be done with the customer.
Knowledgeable and helpful staff in both sales and service and the facility is amazing.