Customer Testimonials
I don’t do Surveys. This is an exception, because I want to make sure credit is given to Audrey in Service and Patricia in Parts @ GARV in Memphis, TN.
We live in Horn Lake, MS, bought a 2022 Entegra Reatta @ Hammond, LA. in February 2022. For our first Warranty Work we drove 5 hours back to Hammond.
We were very hesitant about using the Memphis Store. There were two reasons, one the previous experiences we had with Davis RV and two, it’s location.
A few weeks ago, our washing machine started leaking water, and we decided to at least go over to Memphis GARV and talk to someone in the Service Department. It was about 4:30 pm, and we were greeted at the front desk with a friendly smile. We asked for the Service Department, and that is where we met Audrey.
Audrey also had a smile from ear to ear. She was courteous, professional, knowledgeable, organized, & helpful. We explained we were full timers and having an issue with our washing machine leaking water. She asked if we could wait till 8 am appointment the next morning. We were very surprised and thrilled to have been able to get an appointment that quickly. She went on to ask if we had anything else we might need done. My spouse and I looked at each other and smiled. I said, we have a short list. Next morning we were checked in @ 8 am, added a few items to the work order, and then we went and did a walk through. Audrey gave us an estimated time of around noon that the work should be completed. We returned @ 1200 pm and soon afterwards we did a walk through. We could not be happier, she had successfully completed all items on our list.
Since then we have had to bring our RV back again for more warranty work, and once more Audrey’s attention to detail is impressive. She is outstanding, without hesitation, I would give her a 10 out of 10.
Patricia in parts has also been extremely helpful. Camping World in Hammond was going to install 3 Exhaust Fan Covers but had to modify each one to make them work. We were not wanting modifications and we told Patricia. She researched, found the covers that were made for our new RV, that can be removed for cleaning, and ordered them in a timely matter. When we brought our RV back for Service Work the following week, the 3 fan covers were in & Audrey was able to add them to our work order and install them. Great Teamwork!!!
Since coming to Memphis GARV I have not returned to Camping World for our RV Supplies. Even though your store is much smaller, Patricia has assisted us in getting all items that we have asked for. If the items are not on the shelf, she doesn’t say we don’t have it, but rather she says “ let me get it for you.” I appreciate her enthusiasm in looking up and ordering what we need.
Every staff member we have met has had a positive attitude. Kudos for the Friendly RV Family Culture You Have Created!
We now tell everybody especially in our RV Park about our Super Experience @ GARV In Memphis! Please know that because of Audrey and Patricia GARV Memphis is now Our RV Store. Period. Full Stop!!!
Thank You & Keep Up The Great Work!
Name removed
Command Sergeant Major
U.S. Army Retired
100% Disabled Veteran
The accessories in the parts area looked to be priced competitively
Friendly service
Terry is a good man. Even though I did not buy an RV from your company, he went above and beyond expectations to make things right.
Kim in the service department is great! She worked to get out RV repaired and ready for our trip! Excellent service! Exceeded our expectations!!!
Customer service is excellent. The people we dealt with were very nice and answered all of our questions.
Friendly & helpful staff!! 👍🤠🇺🇸
Great service !
Meghan in service is awesome to deal with…..she really cares about her customers….
Their selection of luxury coaches are great. Their staff are easy to work with and try to get you the best deal. They do a lot of special order so you can always get what you want not what a dealer has. They made my buying experience simple with no hassles or hidden costs.
The great customer service we received. N
I think they are very professional and I was very well pleased
Very helpful and friendly. Answered all question quickly.
Great customer service…love the grand design travel trailer. Very professional service representative Kim and technician Furlen. Parts manager, Earl Bryant was very helpful.
We were helped in a timely manner by very friendly people. They went out of their way to help us with a problem our electrical plug had.
Jerrod from repairs got our RV done in 2 months record time! He provided regular updates also!
The courtesy of the associate!
Friendly staff
Knowledgeable, helpful and friendly staff.
Great staff, everyone was so friendly and helpful
Good assortment of RV's and great staff. Everyone was helpful and positive.
Stan was great, explained everything very clearly, had a great experience.
Everyone was professional and the service was great.
The staff at GARV really listen to customers. They go the extra mile to make sure concerns are addressed and professionally handled.
Awesome!
Attention to detail and making new campers feel valued.
We dropped off our camper for several needed repairs the first week in December. The staff at that time did a terrible job of communicating and handling the list of items that needed to be repaired. The new staff that came in around February I believe, did an outstanding job of communicating with us. Our shower pan was on order for a very long time but the new staff determined another way to fix the issue and went over and above in getting us our camper back. Great job!
We needed emergency repairs for our motorhome before we could leave a campground in Tupelo. After several conversations Travis Harris came to the park, repaired the problem as best as he could considering the problem and told us what we needed to do to follow up with our regular repair shop when we got home.
We are VERY grateful for the efficient way he got us back on the road.
I took my camper in for service. Everyone that I talked to was friendly and the work was done correctly and on time. I couldn't be happier.
Took our motorhome to GARV to get repairs done that were noticed on the walk thru when we bought it. It went very well. They had us a place to stay where we could hook up our power for the night before. The only problem was we had no transportation while we were there so we were stuck there while the repairs were being made. I strongly suggest if you’re taking a motorhome up there make sure you have transportation because they don’t have any. The repairs went very well though. Evanne was our service writer and she took very good care of us. Thanks Evanne. Tommy and Tammy
Customer service...Kim Maler worked us in because our air conditioner wasn't shutting off. Her technician Furlen kept us informed on the problem and the outcome.
I can't say enough good about Kim and how she kept coming back and updating us on the status of repair and estimated completion.
We drove from Pensacola FL to have Calera, Al service our unit. No surprises and they genuinely were caring and wanted to meet our satisfaction. Professional!
Barbara & Howard Partrick
Cantonment FL