Customer Testimonials
Very friendly and willing to answer any questions that you have!! All staff members were very friendly.
Very friendly and kept us posted on my RV service. Gave us a couple options on things that needed to be repaired. My wife and I had a small item warrenty service done that needed to be done again. Out of warrentie but they handled it. Very pleased!
The personal interactions of your service department staff. They smile when they see you and greet you by name. When they are discussing your service needs they genuinely seem to care that you are satisfied with the results of their work.
Both Monica and Robert were great! Since this was my first RV purchase, they went above and beyond to make me feel comfortable with my purchase and the use of it. Robert basically spent all day with me helping me understand how it works including going on a long test ride with it and my first attempt to back it into my storage spot.
Customer service seems to be really good. Great team to handle our camping needs.
We spoke with Troy about a recall on our camper and set up a time to bring it in. He is very personable.
After visiting/ purchasing units from other great american rv stores I will NEVER go to any other location then grand bay. The other stores need to learn customer service and sales skills from this location.
After over 15 purchases from Grand Bay. My money will only go to them!
If you want an amazing purchase experience and want to really feel VIP while spending your hard earned money. Visit Danny at Grand Bay.
Great service and knowledge.
Very good customer service from the parts department.
Everything from the choices,service,financing, walk through was easy. I would recommend.
The customer service and work done was professional and friendly. They fit us in their schedule while on the road and took care of our emergency.
Great customer service
Friendly and knowledgeable about the product I was looking for.
Everyone I dealt with were very polite, professional, and a joy to deal with. I had my dog with me at the store and the folks up front had treats for him as well as a water bowl for him to drink from. Alex, my technician, was very knowledgeable and was very impressive with his "can do" attitude. Sharlene was also great to work with. Very friendly and kept me aware of what was going on with the maintenance on my trailer.
Outstanding service
Salesperson showed me several units new and used trying to find the correct unit for my needs.
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Salesman was great. No pressure and answered all my questions completely.
Great service
Wonderful experience!!! Super knowledgeable and very easy to work with! Robert in service was one of the best experiences out there for new camper buyers
The sales rep Jacob was great to work with doesn’t apply any pressure.
if I ask a question he didn’t know the answer to he would find out the answer very quickly we’re excited to pick up our unit super C magnitude 25th of this month if they have everything ready to go as promised
Reflection RV and great salesman, good walk thru instructor snd good service. Very polite and friendly.
I was initially concerned about purchasing an RV out-of-state, but Damian quickly put my concerns at rest. He did a phenomenal job of answering all our questions and giving us a very detailed virtual tour. He even went above and beyond by securing an item that an RV manufacturer had substituted due to supply chain shortages. I would 100% recommend Great American RV Superstores to family and friends - be sure to ask for Damian.
I appreciate that fact that Shelby called for assistance in having someone help me hook up my rig to my vehicle. I was experiencing back pain on the day I came to pick up my rig and she had someone help me.
Service is always a great experience for us. Nikki and Michael are both phenomenal. The whole staff is great from the minute you walk in the door until your Rv is done. Trace also goes above and beyond!!
Selection and Service was great!
Ross Dimm was a great sales person to work with.
Very professional, friendly and prompt.
Ronnie and his team in the repair shop worked hard to get our Bambi repaired and back on the road as quickly as possible. They made certain to keep us informed as to the progress being made, which was hampered by supply chain issues and insurance claim paperwork that were beyond their control. They make certain the job is done right, and to the customer’s satisfaction!
Nice, friendly people to buy from. They are not pushy and show you all about there RV's. They answer your questions and have the knowledge to answer correctly.
Sharlene Irvin was great with taking care of us during our repair. Always kept us updated and checked on us after the job was completed.