Customer Testimonials
Nikki in service has been very accommodating and been able to service our coach on our schedule without our vacation being interrupted. We have been very satisfied with the service we received. I highly recommend Great American.
Monica was awesome to work with. Told her what we were looking for and she called as soon as one became available. Financing was a breeze and the young man that did our walk through was knowledgeable and offered lots of information and helpful tips.
The service was impeccable. A number of individuals asked if there was something that they could assist with.
Nice facility. Service folks namely Lance, and America were very helpful. RV was in your care for 8 months. The batteries were left unattended and I had to replace them, that is my only issue.
We are Jayco people the selection is great. The staff at our store is top notch. Maria is the best sales person we have experienced. The managers come out of the office to great you. The General Manager helped us hook up our unit as we were ready to head out. Great Store!!
Very friendly staff, knowledgeable, patient. The overall experience was great
Communication was good. We are picking up the RV after 5 months. The process was slow. Thats are only complaint.
Friendly people good customer service! Quality products
Guilty products super friendly and helpful
Great service
Scarlett is the best service rep I have had in the past 30 years. She really tries to get things done for you. I drive 360 miles each way to have service done here and would also buy another RV here.
Friendly and helpful associates.
Good prices, personnel are friendly and easy to work with. Fantastic job by the technician who did the walk through with us.
Very personable, willing to work with us to get the best appointment day/time
Your Service Rep Deb Campbell is outstanding. Knowledgeable, Courteous and Professional. I can always count on her to come up with a solution to meet my needs. She represents your organization in a very positive manner. She's a "Keeper".
Easy to call and schedule months in advance. We do not have a toad so we wait on the annual warranty service check in your comfortable area. Jerrod Beavers took great care to keep us informed while we waited. See you next year!
We love the camper and the service you all provided was outstanding!
The great and quick service warranty repairs and installation of new 3 slide toppers was professional and first class. Best of all was the help from Kealy Dryer the service rep who kept us up to date on repairs and timing. Thanks to Kealy and GARV in Hammond.
Great job
Very friendly and honest
We had the annual service done at another Great American RV last year and all I can say is "What an amazing difference" in the same service at the Hammond Store. They were done in a little over an hour and when I asked for the paperwork to send in, Jarrod told me he had already processed it as a courtesy. The service and paperwork processing was outstanding.
Kept me informed and addressed all issues
I was greeted with kindness and joy. From the lady at the information desk to the other staff (unsure of their positions). The service tech explained all needed information and as scheduled my camper was serviced. Very pleased, the manager Greg was very professional and helpful. Great job
Love our Class C Greyhawk! The service department has always taken care of our needs with the rv.
Great conversations, answered all my questions without beating around the bush. Thanks you have my business !
Everyone did a great job all the way around from Sales (Vince), to Tech Training and Explanations (Brad), to Business Office (Josh), to Parts (Madelyn), plus all Receptionists. Many thanks to everyone for being so kind and helpful in striving to help us and to answer all of our questions. Everyone’s expertise and assistance helped us to have the smoothest experience possible in every area of our purchase. We look forward to using our RV with great expectations, knowing that Great American will be with us and support us down the road in the days ahead. Thanks again.
(From Mike and Janie Last name removed. Please do not use our names publicly. Thanks.)
Friendliness and helpfulness
Follow up service. As first time RV’ers we have a lot of questions.
Everything
Robert Gardner did an impressive job of explaining everything on our Grand Design 373FB-R unit. He was knowledgeable in all aspects of the coach and its systems and I highly recommend him as a walk-thru specialist. he also helped with first day materials to prevent damage to the coach and was greatly appreciated.
Mike and Leslie Causey