based on 1535 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well informed sales department and experienced customer service team
I had a great experience buying our 298 Grand Design Bunkhouse from Alpin Haus. It started out with a nice causal engagement with our sales representative Charles Weitz. Charles took us on short notice to show us the trailer. The following day we negotiated a deal on our dream trailer. I never felt pressured and the deal moved forward on my terms. When we arrived to pickup the trailer I had very high expectations on the condition that I would receive the unit in. My expectations were far exceeded. The unit was in pristine condition. The alpin haus representative (John) that walked us through the pre delivery inspection was extremely knowledgeable, patient and kind. We spent as much time as we needed to inspect the unit. Overall I am extremely pleased that I choose Alpin Haus and I look forward to doing business with them for a very long time.
Adam King has made both of our experiences at alpin haus very good and I would recommend him to anybody to be there salesman for a camper from you guys..
Follow up and keep your commitments. I purchased a motorhome from you nearly two years ago. I'm still waiting for needed repairs that haven't been addressed since April of last year, some going back to day one. There's been back-and-forth email correspondence with your service department and Tiffin in June, August, September, and November of 2023. Three promised follow-ups, but I'm still waiting. Why would I subject anyone to that?
Service department is second to none!
Excellent customer and vehicle service!
Service advisor Randy Robb and the service technician team fully understand my RV’s service needs and often exceed my expectations. Great to work with!
Great people. CJ and Don Terpening are awesome.
I bought a TiffyAlegro, what’s not to like.
When I come in for service it’s done right.
All good
You came to the house to get the camper & take back to your dealership for servicing, can’t get any better than that!!!!
Excellent service, friendly courteous staff.
You always treat us like a valued customer which we really appreciate.
Fair price and honesty
To many problems with the service department. There needs to be better management running the service department.
Brian does a great job attending to our boating needs. He quickly and efficiently diagnoses and corrects outstanding issues to ensure we get as much use as possible during our boating season. He is a pleasure to work with.
Everyone was very helpful and accommodating with our recent purchase of a new camper. Very nice dealership and buying experience.
Very pleased with the expertise of the service department in diagnosing and repairing my HVAC issues. There was good communication and a fair price for this service.
Friendly and professional
Excellent service, sales, service dept, and parts, great folks
Support and problem solving
Great people
Had some warranty work that needed to be done, even though I didn't purchase the unit there they were willing to help me and my family with all of or issues.
Be more timely with repairs.
Excellent service and staff at the Port Jervis location very helpful and knowledgeable.
The service has always been great, staff is very friendly and knowledgeable.
Customer service still needs improvement.
You should get rid of Forever Warranty, it's worthless.
great product knowledge and great staff
Professional and Honest
The service department at Alpin Haus is the best...been 10 years since I bought my brand new pontoon boat from AH...been bringing it back every year for service and repairs...
I haul it 75 miles each way, because I don't want anyone else to touch it!!
Brandon and Brian take good care of my boat!!
The group of people