based on 1818 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased!
The service department customer service is terrible
We’ve had issues with our new camper since July and a few Serice calls later issues not fixed due to terrible communication
When we were told we has a life time warranty we were not told that it would be a charge each year when we bought the RV in for the yearly check up. We were not told that after we brought it in to have repairs done that the repairs had to be approved by Forest River and we would have to bring it back.
Great Technical Support! Very Helpful! Working diligently to resolve a warranty issue for me.
Service Dept is always very helpful, no matter how many questions I ask!!!
Excellent customer service
We love the entire staff at Alpin Haus from the service to sales.Trey is amazing!!! It is a pleasure dealing with him. He is so professional. If I ask something he's not sure about, he will find out and always gets back to me quickly. He is so accommodating when we need service which is so important to us since we come from Long Island. Please tell him how much we appreciate him. Thanks, Denise Last name removed
You guys have everything. Very reasonable and good service
Up front,friendly, and will work with customer to make them happy.
Failed on several levels of support.
Nice
Not impressed with the service department.
great to deal with....
I would definitely do business with alpine Haus again! We purchased a Thor motor home and had a trade and the process was by far easiest we have ever had! Thank you, Charlie, Kyle, and Sean!
Thomas and Cherie Bland
9/28/2022
You have had my RV since June, you tell me how to make me happy! First year I bought it same thing spent most of summer there.
Awesome staff quality work
Overall service and friendliness of associates
Fast and done right
Did a lot of research and your getting back to me, your knowledge, and your prices all helped me make the decision to go with Alpin Haus. We have bought and RV before and this has been the best experience so far.
They got my camper in did service had it ready when suppose to
The crew did not center the pillow which has now deflated, disconnect the the filter ank from the pump and dismantle the curve step system. Install new pillow which I have and center it, finish taking apart the curve step system so I can cover with tarp for winter storage. I have put the pump/filter in the basement so that is OK. Thank you.
Friendly, competent & beautiful lounge to wait in!
Heather was our sales person, she is a lovely and genuine person who cares about her customers. Very pleased with her customer service, attention to details and she listened to our needs and tried to show us the best camper set up to suit us. You have a great sales person with Heather
Also I was impressed with Lances knowledge about the camper, his attentiveness with answering questions and gave a very through walk through. His customer service and attentiveness should be commended.
Love our camper
Excellent service
Outstanding! Friendly and competent!
Timely service and knowledgable.
Great boats and great service by sales and service departments. Always a pleasure to deal with them.
Amazing
Excellent service dept- Tellaro product very disappointing- Attempt to trade for an alternate product after less than one year yielded a less than fair trade in value.