based on 1909 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product was here early. Staff were awesome. Product is well built and great price.
Helpful staff, variety of RVs on site.
I asked when I bought the camper with cash I asked if I were to have problems how could I get service (as I had my camper delivered and set up permanently in my campgroind) and was told o could get a service company and I would be reimbursed. Had trouble with thermostat after a campground power outage and called technician from local company. He repaired the problem and I paid the bill. Alpin Haus refused to reimburse me stating that I had signed the contract and had agreed to the warranty details. No problem. You just lost my business over $172.
First name removed worked hard to fit us in last minute. The crew worked quickly to get me on the road. Definitely plan on using them for anything in the future whether it’s parts or a new camper.
Thanks again!!
Communication
It was a pleasure dealing with Josh and the rest of the staff.
Everyone is very professional and courtesy. From the time you call to the time you leave everyone is very helpful. I would highly recommend this dealership. Thanks Jacks Seydler
Staff is very friendly , friendly and knowledgeable
They’ve been great w warranty work and service
Salesman was very professional and showed us exactly what we were looking for
Do what you say you going to do have more experienced people to show you how you’re unit is supposed to work and have people call you back
Took our coach in on a Wednesday afternoon and it was ready by Thursday afternoon. This was for a SLIDE adjustment due to metal to metal rubbing.
Rusty (our service rep) listened to everything that I was explaining to him and documented it that way.
Jim the tech did an EXCELLENT job of correcting the slide rubbing issue. He explained exactly where it was rubbing and what he had to do to correct it. He even recommended "slide skids" because he noticed that the rollers were making marks on the interior flooring.
We have been there several times in the past 6 years and each time their entire team of folks are pleasant to work with and seem to genuinely care about getting things right the first time.
They are great people who stand behind the product they sell.. it doesn't matter if it's new or used they are there for you
Professionals and very quick excellent
GREAT SERVICE, WE HAVE BEEN GOING THERE FOR YEARS. BRIAN DOES A GREAT JOB.
Alpin Haus service is excellent! The service department goes above and beyond to provide quality service, great customer satisfaction, good communication and always strives to do what’s right for the customer! I would not take my RV anywhere else!
I highly recommend Alpin Haus !
We are enjoying our new Catalina Legacy!
Adam, Matt and staff were a pleasure to deal with. We would recommend Alpin Haus to anyone interested in an RV purchase.
Good quality service, honest, on time,
Thank you
Service appointments are easy to schedule.service tech very prompt
Great place
👎🏻👎🏻👎🏻
Great selection!
Available and reliable.
Was a good experience with all
David Nied was very helpful in my purchase and the rest of the staff
Communication could be better. I have called many times and left messages for a call back that never came. Its gotten a little better.
People are friendly accommodating and willing to help
I feel very comfortable doing bussiness with you guys!
My vehicle was not ready at the appointment time. I had to wait 40 minutes. The vehicle was dirty and the protective coating should have been buffed out. Nick neglected to previously mention that one storage container lock was jammed and not accessible. Also, the propane sensor was replaced, but the gauge didn't work. It was suggested to "just fill up along the way." The DPF alarm keeps going off, even when the vehicle is off. I was told that's a chassis problem and Alpin Haus doesn't work on the chassis. There was no suggestions on who to contact. All of these issues were discussed, yet no-one called to follow up to make a service appointment. When I emailed about this, Taylor said someone would get back to me. No-one ever did.
I cannot be more pleased with every dealing that I’ve had with Alpin Haus Amsterdam every step of the way! I purchased an RV last fall, which was delivered this spring before Memorial Day weekend. All of the staff and all of the departments of Alpin Haus have done every single thing that they said that they would. Their sales and service departments are phenomenal. We have had a wonderful time this 2026 season!
Thank you very much to everyone at Alpin Haus!