Guest Testimonials
Staff was friendly and theatre was nicely kept!
It was a very big theater very spacious with comfortable recliners
Ordering the tickets was simple. Received points for purchase plus purchase at concession stand. Had enough points for a free popcorn
Very clean and professional staff
Reclining and roomy chairs, not too cold in theatre, clean, helpful employees
Enjoyed the movie and theater. Personnel were very helpful.
Walking in and getting refreshments and tickets at the same spot was awesome! Popcorn was good.
Friendly professional staff
Stay here and watch people are always so friendly and it's always such a great escape
Very friendly clean theater and comfy
Free popcorn drink refill
Theatre was clean
Movie started on time
Love this theater. The self serve popcorn is genius
Clean theater awesome staff
All staff were friendly. Cleanliness of theater. Clear screen.
They read the reviews ! So please give feedback
Popcorn is fresh and drinks are easily accessible
Santikos NW 14 never disapoints. My family and I love going to the theater and enjoy the comfortable seats and clean environment. The staff are always friendly and respectful.
Great experience. Only complaint popcorn was to salty and would appreciate more seasoning options. There was only a flavorless cheddar?
Easy to buy tixs online, and then very easy to check in for movie. I like the new system for snacks with cheaper prices, and refillable drinks and popcorn. Always love the reclining seats. Only way it could have been improved would be to have a little more monitoring by staff during the movie, as one family with lots of little kids sitting in first row of back section were allowing their kids to run around and be kind of loud which was disrupting during the movie. Thank you!!
Excellent customer service
The venue was clean and comfortable. An easy process to order tickets and a smooth concession transaction with workers. I watched a late evening movie and there was no one at the box office to greet me or inform me that one entrance of the doors were locked. I would have preferred that but it doesn't take away from the overall experience.
The theater is clean. Self-serve popcorn and drinks are convenient. The food is good. Reclining chairs are comfortable. My only suggestions would be:
1) offer a few health-focused menu items (eg high protein, low carb)
2) offer a few smaller portion items for times when someone just wants a snack instead of a whole meal
3) have the concession stand cashiers check more frequently for food that is ready to go into the dispenser. Sometimes I see my order sitting on that counter for a while and have to ask about it. It seems like there’s no mechanism in place to alert them when an order is ready. Even a simple bell would help.
Customer service was awesome!
It’s clean, the movies is relaxing, no crazy crowds, the food is fresh and good and everyone is so polite! Keep it going!
It was very easy to purchase our tickets at kiosk. The seats are excellent. Super comfortable!
If you go on Tuesdays, the prices are discounted and very reasonable. The reclining chairs are AMAZING!
The new chairs, what I miss is being served due to my disability, it is difficult to get the popcorn and then the soda, take it to the movie.
Great theatre in a great area -people always friendly -Give nice rewards - Newly decorated and clean looking -Thanks
Great experience. Everyone helpful.