Guest Testimonials
The chairs are comfortable and you have a guaranteed sear.
The employees are friendly. I like the atmosphere. It's clean and the recliners are comfortable.
Wonderful staff
Very nice facility. Have not been there in about 8 years and was pleasantly surprised by the upgrades.
We love the lounge chairs experience. We bring our blankets and are able to get comfortable and enjoy the movie! It’s our favorite movie theater. 💚🙌🏼
It was quite that day and a pleasure to be there. Staff was very helpful with our being late for movie.
Easy to plan with and great at the theater experience!!!
No usher to check tickets or welcome guests. I spent $50 for two tickets, but could have EASILY just seen the movie free as there was NO staff presence on the lobby floor. Lobby was dark(?) and uninviting. Is Santikos saving money on staff AND electricity? Concessions staff was fast & friendly, per the usual. Napkin/straw/condiment station was stocked, if a little unkempt- not a problem and not out of the ordinary. The build-in trash area at the entrance of Auditorium 16 was filthy. Trash on floor, buckets' worth of popcorn on the counter where the actual can was hidden. It appeared to not have been cleaned for hours. Previews started 10-11 minutes late, and there was no pre-reel/Noovie- just quiet and dark. I love previews, but they should start at the showtime, not over ten minutes late. The actual screening of the movie was flawless and I genuinely enjoyed the movie itself. I stopped to perhaps grab a promo poster upon leaving, only to see there were none; strange for and "Imax Fan Event." My son laughed that I expected a poster, considering the state of the theatre.
I am saddened to see the current state of The Grand. We have been attending since opening day in 2007 or so, and my son has grown up visiting this theatre more times than I can count. I will continue to visit as it is only a mile away and is among my favorite things to do in PCB. However, please invest in enough staff to welcome guests, take tickets, and give directions. Please invest in enough staff to clean lobbies and auditorium, and to start movies on time. Please invest in whatever is needed to brighten(?) the lobbies and make Thee Grand more welcoming.
I truly would like to continue to enjoy visits to one of my favorite businesses in Pier Park.
I love the seating and how easy it was to use the online tickets
Friendly staff and clean theaters!
Good selection of movies
Clean
Friendly staff
Clean and good employees
Nice theater, that is not too crowded, has good food & soft drinks.
Always clean and the food is good when we order.
So many movie choices and reclining seats
Seats are very comfortable.
Great customer service not crowed excellent parking
Very clean and staff members are helpful.
Clean theater, comfortable seating
Theatre & employees
Always clean and the snacks are fresh
I needed help in using a gift card and the clerk at customer service and the concession stand were so helpful and polite!!!!! At the concession stand she even reminded me that I had enough points to cover my drink...Very helpful...Theatre was so clean also..
I didn’t end up going to the movies. My date bailed on me last minute. Is it possible to get vouchers?
friendly staff
For whatever reason the soda fountain drinks are better than the one’s at North West. The soda fountain’s at North West are flat, no fizz.
Great experience!!
The Monday Military and First Responders special ticket prices and concessions is Awesome.
The lazy boy reclining seats are so relaxing
Comfortable seats very friendly lady at the concession stand -
I go to santikos only. The Tuesday special at my theater in New braunfels allows Me to treat my family to a movie any time. I pray it never goes away. If it did I wouldn't be able to see 20-30 movies a year.
Classic movie theater experience.