based on 6946 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No
Did not follow up
No one showed up during my scheduled appointment (between 4-5:30p on Wednesday, January 5, 2022).
After meeting with your rep on Tuesday we never received an estimate. Guess you weren't interested.
The representative was very professional and helpful.
Waiting for other estimates.
I requested a quote for the cost of my building, no quote was given or even attempted. I had drawings and requirements listed. They were refused and I was informed of how Beltway builders handles insurance claims and given papers to sign that would give beltway builders full control of any and all insurance settlements. I thought this was extreme and questioned the procedure. The answers I received were not direct to my concerns. I contacted my attorney and he advised me what course of action to follow that was in my best interest. I will not be meeting or conversing with any more agents from Beltway builders for this project.
I replied to the reminder for the 8:30 Saturday 8th of January 2022 meeting that I was cancelling it.
They never sent me an estimate after coming to my house. He was great in person then I got ghosted. I've now gone with another company.
Price too high for a half hour job
I did not receive the estimate I requested.
Professionalism
Your customer income bracket is above me
We needed our deck and back door installed ASAP. It’s been weeks since someone came to view our home. We’ve never received our estimate. No email, phone calls nothing.
The young man that came was nice and informative but no follow through.
GETTING ESTIMATES IS ALL I AM ASKING RIGHT NOW. FROM DIFFERENT COMPANIES.
Wrong appointment time, missed revised appointment time, and extremely late notification given for late arrival to revised schedule time.
Late arrival and late notification
My salesperson was absolutely outstanding!
Estimator was professional and courteous. I hope the proposal is reasonable.
You estimate was much higher then other I have gotten.
Pricing
Pricing
Salesperson was nice, however my requirements were not really listened to.. Additionally, the price of the project quoted was significantly higher then any other bid, I dont feel like this company is interested in my business at all - It was a waste of my time which I will not repeat:(
The high price quoted told me that the bidder wasn't interested in my small job. I'll look elsewhere.
Employees have been very helpful and prompt. Communication has been great.
I haven't even discuused my needs in person and will respond to this as process continues.
The estimate was high.
The person that came seemed somewhat dismissive and disinterested in talking with me about my project. He wasn't too friendly and lacked excellent customer service. I had a similar experience over a year or so ago with another person who came by regarding a backyard project, which is why I was hesitant to utilize your services. In fact, I never scheduled this appointment because of my previous experience. Please provide some customer service training to your employees. In my opinion, they need it.
First and foremost, Mr. Eric was very polite and professional. In addition to that, he was very knowledgeable. He made sure that I understood exactly what he was talking about. Great Job!!
The walk-through went really well. We are looking forward to reviewing the estimate and other information to come.
Your quote was off the chart- ridiculous! Twice as much as others.