based on 7354 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the communication that we have
The evaluator arrived on time,
Provided a competitive quote with substantive suggestions.
Have not used your services. Had an estimate from one of your technicians. Still Trying to decide if I am going to use your Co.
Thank you.
I had lots of questions. The representative answered them to my satisfaction, regarding, explaining terminology, processes, discussing options and alternatives. He understood what I wanted the final result to look like. I believe that we were on the same page, and I had a better idea what I wanted done as a result of the discussion.
The price. You were $7500 over our lowest offer even after telling your guy who came out and he knew what we had as an offer already. We will not be using you for this project or any future projects.
Your price is higher than any others that I have gotten. You make adjustments with discounts that aren't really discounts because it brings your prices in line with other contractors. I do not want to be limited or rushed into making a decision in order keep a discount. I will let you know when I make a decision on my own time.
Did not respond in a reasonable time frame.
On time, quick measurements and estimate, fair price for the work --
I like the transparency, and how thorough Bill was.
Nothing at this point. I am meeting with my structural engineer to get his opinion before I move forward.
The rep was here for 5 minutes. Barely asked what we wanted and quoted us $2600 to move chipped wood stacks 10 steps. Again, he didn’t ask exactly what we needed done. So nope I will not be looking at any of your other products NOR will I speak negatively about your company. Your rep may have been having a bad day.
They are very prompt and timely. Their estimates are very detailed.
I would say that most of the time communication is the biggest problem. You need to communicate effectively in order to improve your services. With regard to your products it is not possible to make comments because I do not know who your suppliers are.
Despite the sometimes uncomfortably feeling I get during the current situation I know that no one has control of everything but at least we should try and control those things over which we have control.
Project too expensive at this time.
The response to my request was immediate; your representative came out and took pictures, gave an idea of what to expect and the persons who did the actual work, did an excellent job. They were cordial and cleaned up the area very well.
Very pleased.
No. The company reviews are poor.
I just felt like the gentleman who came here was either in a bad mode or kind of unfriendly
Robert!
The estimator was excellent. In addition to measuring the windows he took time to match the outside color and structures of neighbors outside trim.
Your system had our old address. I sent notes to your company with our correct address - twice - prior to scheduled appointment! The service person still went to the wrong address. The new owner just happens to be the person we bought the house from and we are on very friendly terms. Your service rep said the person at our old house didn't know our name. Very dubious. In any event, all the service tech had to do was call me and I could have provided directions to our new house. No call.
Having run and owned multiple businesses, not sure how you stay in business with this level of incompetence and lack of effort.
Eric was thorough and professional
I cancelled the order because it was too expensive!
No, I’m awaiting other companies bids.
You didn't show up.
Your cost estimate was way out of line for the scope of the project, far exceeding that of your competition.
Very personable and knowledgeable. Scheduling opportunities were reasonable and not too far into the future.
The requested estimate for the proposed project was never delivered.
Great evaluation
Estimator thought the project was asphalt. Had a hard time understanding which parts of exterior trim I needed painted. Told me it was a 3 day project, and when I questioned that estimate, he said, well, maybe one, but plan for 2. Didn't seem to have any idea what he was doing. Let me with no confidence the job would be done right, or the estimate was accurate.
We called to confirm the time. Time was confirmed, however no one called or showed up.