based on 7325 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was told I would get an estimate within 48, as of yesterday I have not received it.
Compared to other contractors their price was outrageous
Compared to other contractors their price was owllayerusoutrageous
You refused to finish the work on my house. The project lagged for a year. Many errors were committed then had to be corrected; work had to be redone. (You put the wrong siding on - twice, for instance. And screwed up the structure of the porch in a couple ways. I ended up having to have a dumb looking border instead of the proper vertical full surface finish.) I could go on and on... you left a bunch of junk on my property that is still there and that I will have to pay to remove. In short, in 50 years of home ownership, and the full renovation of 3 houses, I have never had a worse experience with workmen and poor or simply wrong work. After over $50,000 spent with you, you weaseled out of the last contract, and left me with a window that you broke, sanding and painting work undone, and abjectly refused to finish, claiming all you had to do was send me a refund. You run a sloppy, shabby, dishonest company. I couldn’t be more disgusted and fed up and angry. Any other questions?
Googled "double pane glass window pane repair Baltimore". Found your company in the results. Called, gave the person who answered the phone a specific description of the job (single pane of double paned vinyl glass window is broken, need a repair." She was very short, did not ask any questions, or allow me to provide other details. Brusquely asked for my name, address, etc. Told me a person would be at my house on Wednesday between 5:30 and 7. Luckily we didn't wait very long for the estimate, because when the repairman see showed up (he was very nice) he let us know that you all don't even repair glass.
We are scheduled to have our house, gutters and garage power washed either 7/21 or 7/22.
They were very timely in their quote and professionally answered all our questions.
Individual came out to look at my work request and stated he would send me an estimate in a couple of hours. I still haven't received an estimate or any communication since.
As your company was the first, I do not have anything to compare it to but I was pleased with response and the estimate.
Very knowledgeable
Professional and knowledgeable
Very polite , professional , and did a very quick job.
The quote was twice as much as other providers.
Please know that everyone we talked to was very nice and always professional. The issue is around timing and price. A 14 week wait for installation for a relatively simple sliding glass door excluded you from the onset. I’m sure that is due to complexities of COVID, but it was by far the longest wait time of anyone we talked with. It also didn’t help that you have “your” doors made in a factory on the east coast and trucked in. Not only does it add more wait time, but it means we have few options for service or support if you go out of business. Lastly, yours was the highest price we were quoted and more than double what paid... and we didn’t go with the low cost option. Best of luck and I hope you find continued success. -First name removed
Very kind and explained what the company could do for my project. Would highly recommend.
Estimate from Beltway for services needed was substantially higher than other estimates. My budget does not support the Beltway estimate.
Price to high and wait time
Where is the estimate?
Where is the estimate?
On-the-spot estimate of job and great customer service.
The evaluator was on time
Gave expert advice and provided a written estimate
The estimated cost was well above other estimates for the same work.
good service
Although we're still in the process of finalizing the best contractor for the job, your bid seems to be higher compared to others. TBD
The gentleman that came out to do an estimate were very knowledgeable and nice. Answered all questions.
Price too high
I found a contractor to do the project in a shorter time period.
The price that we received was 4 times the other 3 quotes that we received!
"Prices Astronomically high compared to other reputable companies "
Price
The sales Rep didn't seem that interested in actually closing the sale and kept telling us to go to the store (which we weren't interested in doing) and then quoted doors that don't exist (fit) the area we have.