based on 7325 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
If the quality of the repairs is as good as the time it took to get the repairs scheduled, I will be 110% satisfied with both your service and and your work. Texas Greg is the best.
On time with estimates and very friendly.
Brandon really seems to know about French drains. We're anxious for an estimate.
The price was insanely high for the size of the project.
Great products and very nice showroom,and there’s people to answer your questions.
Receipt of the promised emailed estimate, as well as cost of a storm door which I was told I will lose with new exit door and answer on what is needed to key the door the same as my other locks. I was very tempted to go with another company out of Lancaster because I felt the representative was more knowledgeable about their products, but your BBB record is better than theirs.
Based on other estimates my project is less than a four hour job max. Your rep immediately looked to expand the scope to encompass work to justify paying a full days wage. When I indicated I wasn’t interested he insisted I’d be getting the best quality and was not willing to negotiate further.
I just needed a handymann
Tony was great at listening to see what I needed and work with me on this Initial proposal. Great project manager to act as a face of the company and this is one phone call.
Thanks,
First name removed
I was at fault in that I had my days confused. I hope to arrange another day,
Thank you, Name removed
Pricing/estimate for project extremely high based upon other estimates
Bruce was very personable; answered all of my questions; and made great suggestions.
Your people never showed nor called.
Very professional and kind . Great experience!!
I had hired another
company
and the work is done.
Thank you for your estimate.
Nice friendly sales person, however we have decided to use another contractor.
NO WARRANTY ON REPAIR AND COST FOR SHOWER AND TUB SURROUND SEEMS EXTREMELY HIGH. I WILL LOOK FOR OTHER ESTIMATES AND COMPARE WORK AND COST.
Immediate response to initial inquiry; timlioof appointment set up.
Dave made a quick assessment of my dilapidated shed. With the estimate and others, I will be able to choose what I need to do. Thanks
Inexpensive
I liked Tony and we did not talk for very long; Tony understood my needs and the 2 jobs at hand and he got started doing his estimate; I got out of his way. Tony also sent the estimate within a few hours which is what I needed and I am getting another estimated tomorrow and then we will put them together early next week and you will be hearing from me or my team.. The estimate that Tony put together included pictures, cost for materials and labor and so far Tony is in the lead with his work.
The quoted estimate was too high for my budget. I'm sure they do good work, though.
Nothing more
Mike and Eric have been responsive and helpful! I am hopeful that our leak will be discovered and resolved this time. Thank you!
I was able to quickly get a estimate after I first made the call and to have work done within about a week and a half. The only improvement I would suggest is better communication. I had to reach out several times to find out a scheduling date. Otherwise, great service!
Just terrible. Seriously terrible service was notified that they would need to reschedule 10 min before my 4 hour window would close because they double booked and I was they second option.
Accommodations & availability
To expensive over the amount that I wanted to spend for a small project
They cancelled the appointment about 30 minutes before they were to arrive. We have solved our mailbox installation.
Customer service and transparency.