based on 6957 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The way the representatives respond to various requests. Professional and very open to responding to unanswered concerns.
We had a wonderful experience with the salesman who came to our house to evaluate our windows and give us pricing estimates. He gave honest assessments, and didn't try to push anything on us. He even helped with giving us some suggestions to help mitigate traffic noise, and fixed a torn screen, for free. He was an absolute pleasure to meet. I will absolutely return to this company for any future window or door needs.
Absolutely, a ridiculous estimate to re-screen my window screens ! 75 bucks each !!! I had the job done for 90 bucks total for 5 screens !
Howard has been quick to respond to inquiries and honest with estimates and suggestions.
Im pleased with everything except this stupid survey
I personally thought you were a little pricey for the job I needed completed.
First schedule appointment on Monday 8/15, the guy arrived and was there to give me a quote on a deck. My appointment was for an addition which he does not do. Not his fault. I called and rescheduled. I was told a guy would be there on Wednesday between 11:30am-1pm. No show and no call. No longer interested. I can see why all yelp reviews are abysmal.
Eric Salas was very informative on how they would go about fixing the problem. He also told was various paths to pay for the being done. All the information he provided was very helpful in getting the ball rolling to fix our siding problem.
I really dislike the business model where home improvement companies require both homeowners to be present to get a quote. In my experience, this means they want to make a hard sell instead of giving a realistic quote that we can compare and think about. We flat out will not schedule a quote with a company who wants me and my husband to both be there for the estimate.
Unfortunately your estimate was approximately 20-25% higher than those given me by other contractors from whom I had requested estimates. There were other important details that were never mentioned, that helped me to decide not to consider you further
Provide detailed price breakdown of all cost from permit to completion.
though salesmen have to be pushy, Mr. Prahl was pushy, but honest. I like that. I was an encyclopedia salesperson once my first two years of college. Not much has changed. But, Mr. Prahl did a good job telling me about every aspect of the job. Even when he couldn't get all the way around the attic. Building impediments were the cause of the attic access.
Where do I start:
Signed contract in March of 2022. Here it is in August and still not one thing has been repaired.
No follow-up as to what the issue is without me initiating it is bad business. Even then, to be dragged along as to what's happening, that really isn't happening is fraudulent. Now after paying my deductible, and waiting 5 months, I gotta find someone else to do the work.
Salesman was 35 minutes late for appointment, no call prior to inform me of that. After sales presentation, was told estimate would be e-mailed to me the next day, no e-mail the next day. Third day, left message on salesmans phone, informing still haven't received estimate. One day after leaving that message, received phone call from salesman, he stated he was ill, would forward estimate. Received estimate but it was nothing more then a price quote, no specifics on what work was to be completed. Poor communication across the board.
The entire team was very professional.
This is the second time that I received an estimate from Beltway Builders and it is always way higher than anyone else.
We have used Woodland for every window and sliding door in our house. We also used you for Fopom (spelling?) around the front entryway and along with storm door. We are now looking into Front Entry Door. Great products.
Nobody has contacted me since I paid
The crew was prompt, courteous, and VERY professional. I was happy with the quality and outcome of my project.
Dependable service, quality merchandise
We ordered a window and are waiting for someone to come to do final measurements
The sales rep was very nice and not pushy.
Again made second appt. and there was a no show or no call. Service sucks!!!!!
They are made to last and Graboyes stands behind there products and are always ready to help if you have a question.
Your failure to communicate my email message to your staff.
Beltway builders employee call me on 8/8/2022 to see if we were still interested in having any work done. We scheduled an appointment for 8/11/2022 with a time frame of 2:30pm - 4:00pm. I received a confirmation email on 8/10/2022 and a confirmation text in the morning of our appointment 8/11/2022. No one ever showed up, called or texted. Totally unprofessional.
I like that you get a few windows at a time . I was referred to this company .
They NEVER SHOWED UP OR CALLED
Such BAD Customer Service
Glenn was very helpful
Prices to high.