based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Set an appointment and no one showed or called. If this demonstrates your company's work ethic, it was probably best you didn't show.
Please do not contact me any longer
Name removed
The man who came to give me the estimate gave me the feeling that the job would be done as I wished and done well.
Quick response from customer service. The rep who came to my house was very prompt, professional and pleasant. He emailed the estimate quickly and the contract was completed the next day. I paid the deposit; just waiting to schedule a date to have the work completed.
Clear explanation of the cost and potential scope of work. Commitment from the project manager to see the job through to the end with hands on care. Refreshing!
have to wait for completion of my roof but the customer rep is very business like professional and explained every detail to me and extremely helpful in getting me approved with other ideas and ways in which to take
They were communicative, thorough, respectful and prompt. They made me feel that my project was important.
Specifics on what’s going to happen next, when is the anticipated start of the project, do I get to choose my materials and when can I do that?
I would like to see opinions on payment plans because this is way more than what I was planning on.
I sent a message I couldn’t meet yet he came anyway and my wife had to deal w him plus no one ever sent an estimate even after all that- bye
I never received the proposals that I was to receive, today.
Professional opinion.
Great customer service
no comment
First the quoted price grew after the rep left which was on a lob that was mostly labor and just seemed way to high.
Too expensive
Very professional.
Because of the multiple negative reviews online, I cancelled my appointment and am no longer interested in using this company for any home improvements.
Your sales rep left the possible job rather abruptly and never sent a estimate. Very disappointed in this type of behavior. This could have been a $15000.00 job mostly labor.
Overpriced.
As a manager of a Home Depot I am aware of the prices of supplies needed for this estimate. I understand labor is expensive but this quote was outrageous.
a breakdown of product cost and labor would be helpful.
The Rep arrived on time, evaluated the problem and gave me a quote via email in a fast fashion, the Rep was very professional thorough and friendly.
The staff were courteous, professional, punctual and responsive.
N/A
I like the versatile range of work that can be done by beltway builders and I appreciate the thoughtful process of developing a plan for my renovation.
Reschedule an appointment technician never showed up never called
We're just in the beginning stages of an upcoming project, but the communication and professionalism of our contractor, Jim, makes me feel confident moving forward.
Dave is staying in regular contact.
Prompt response
I will complete this once the work is completed!
My sales rep . Patrick was awesome. He was informative and answered all my questions. When I was uncertain about what window for my kitchen he gave me great suggestions and even came back with a sample window. I had a couple reservations about Alside and reassured me for sure. He has the utmost confidence in Graboyes which was ver reassuring.
Jeanne