based on 7325 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The job hadn’t been contracted nor performed.
Price too high. I got another estimate that was $5000 less for GAF architectural roof and Alside cedar shake Siding.
I like the product and Woodland's ability to customize finishes. It is a huge pluss. However, it is kind of a pain getting pricing information. We knew going into it that our sales person had some vacation time, but I am surprised at how nothing pricing related can be done in the actual store. It makes no sense. No one can answer the question, "If we swap out glass A with glass B, how does the price change?" It is worse than buying a car.
Nothing! Told me my siding would be reattached in 2 days.. Instead an estimator came out.. Would be 3 more weeks and $1200! Will be telling everyone I know about your bait and switch
The price I was given to paint my kitchen cabinets was shockingly high. For the price to get them painted I can go to Ikea and buyall brand new cabinets. Very upsetting
The contractor/inspector was very rude. He requested a form that I was supposed to be given from my Insurance company. I was never given a form. My Insurance Agent asked that I get a quote and send it to him. I explained this and the Contractor/Inspector insinuated that I would pocket the money and pay less????? He proceeds to go through his phone to educate me on what my Insurance company should be doing. Even when I tried to explain, my insurance company told me to contact the company, this man acted as if I was not being truthful. He said he could not give me a proposal/ write up without the form from my nsurance company. I contacted this company to make them aware of my experience, and cancelled my appt for other services that would have potentially taken place as I am dealing with a major plumbing issue. Very dissatisfied with the customer service
Clueless!
Your product is not worth the exorbitant price you charge. I was put off by the estimator's comment about military service discount as he said "I'll give it to you since someone in your family somewhere must be military." My husband, my father, my uncle, my cousin just to name a few selfless individuals who have served. His comment seemed dismissive and disrespectful.
I was given prompt and friendly service from your representative and he was informative and knowledgeable.
Everything was left all over the place and they knew my husband and I were unable to move it and were not going to replace the carpet right away. The tile floor is really muddy and dirty and it had stuff piled by the furnace and water heater and I have inspections by the fire marshall. I would have gotten in a lot of trouble for that. The big freezer was blocked and they were so nice so I gave them all 10s on the review and I did not go down for days. I have cancer and am doing chemo and I don't have the energy to take care of this so I guess i will call family in to help. I was so disappointed because they had my total trust. That is why i filled the paper out without looking at it. Each job you do reflects on you and this is not a good one. They were good decent people who did not realize what a mess they left me. For the amount of money you were paid, a lot was left undone.
Good customer service
Decided not to the project because of cost. The two people who came were very professional.
So far the attentiveness and the availability of the exerts that I need to understand the work required.
I received a lot of information about the services you offer from your representative Duane Exum yesterday. Which had I known before I would have done business with your company before now. He was very pleasant and professional.
Estimate was too high
I decided to go in another direction
Respectful Knowledgeable On time
Your Project Manager was very thorough and detail oriented in his assessment of my roof and residence. He also answered any questions I had regarding the process.
why come out to a site and not have an idea of how to do what the customer requested
Duane was honest & knowledgeable. I felt like he gave me a fair price. I still
Have two more estimates & then I will make up my mind as to who I will hire.
Prices are severely unreasonable. Lowes offered to do the project for 1/3 the price (pickup of products, product, installation).
prices were much higher than I expected.
Thorough explanation of the product and process. Phil called back, saying he had contacted our property architecture committee, and was able to offer us more options.
Friendly staff that works to make your vision a reality
The estimator didnt come with a pad or pencil. Didnt take any notes. He took no measurements and suggested to wrap the rotten wood. When I stated that I wanted it removed, he then stated it would be better off to replace. I never heard back with a proposal as he said I would get it within 48 hours
We love your selections and our Rep Mr. Mariotti was very personable and informative and helped us with some custom ideas that we wanted.
Your employee called me and he was at wrong address and when I told him that he became very angry and said thats the address that he had and when I said I'm sorry that's not the right house he said I'm not stupid and I gave him the right address and he didn't show up at the property. So I guess I can't use your company if your employee is hard to deal with.
Super nice salesman. Still shopping around for competing pricing
I've received conflicting estimates from two separate representatives of this company (Joe and Dave) that differ by THOUSANDS of dollars for an identical job. I also found Dave to be rather rude and unprofessional. I've owned multiple properties and have dealt with many companies and contractors past and present. Dave was more interested in inflating the estimate previously issued by Joe (by at least a 100%) and two other professsional deck builders. Do yourselves a favor, next time send someone who's more tactful and fair minded.
Since it was the initial contact, we are evaluating it along with other folks to see who may be the chosen one.