What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Boxes are left in hallway at least once a week. There has been trash left in wastebaskets and in waiting rooms. Bathrooms frequently appear uncleaned. Employee bathrooms and kitchen frequently have no paper towels. We have complained numerous times but nothing changes.
Hard working people trying to accomplish a lot with a little. In today's employee market it is often difficult to find someone who wants to work. So kudos to the ones who endure and continue on to do the best job possible!
I have used Service Master with my last 2 jobs. They have had very friendly and competent employees. they always meet our cleaning needs
The young lady (Jasmine) who cleans our facility does an absolute fantastic job. We always ready for business. She is just like family, yet professional in all that she does. We are a ten-year-plus satisfied customer.
ServiceMaster is very dependable and easy to communicate with. I would recommend them to other businesses in Fairbanks, Alaska. -Pioneer Museum
Very professional and friendly.
Mr. Mike, thank you for completing this important survey and for your excellent rating and kind words. We really appreciate you as one of our on-going customers. Have a great day!
Mike is great to work with and is able to clean our facilities on demand and when scheduled. Does a great job cleaning!
Quality, reliable and friendly service.
We have Mike Didier on a monthly general cleaning service at our Catholic church. Vaccuming, dusting, some glass cleaning, 3 washroom cleaning, mopping of church hall downstairs. We are very satisfied with the level of cleaning services that he performs once a month, and will continue to use his services.
Services are on a schedule and after hours.
Thanks for washing the windows!!
YOUR CLEANING LADY SAID SHE WAS NOT CONTRACTED TO CLEAN OUR PORCHES, BUT I BELIEVE YOU WERE. YOUR PRIOR CLEANER ALWAYS DID, BUT NOT UNTIL AFTER WE COMPLAINED. OTHERWISE, WE ARE SATISFIED WITH YOUR PRESENT CLEANER.
Everything is always so clean
Very thorough cleaning!
We ended our service contract several months ago. Cleaning was being done in a rush, not throughly. Cleaning lady was on the phone entire time she cleaned...and not hands free.
Brought children with her while she cleaned. No attention from Mr Bob Daniels for a decade until we notifed we were cancelling service.
Facility not being cleaned well, we have had to complain several times.
I am sorry Kristine. We will work to improve how you feel about our service to your facility. - Angela Paolini President/CEO
The cleaning crew is consistent, and always on time.
Make sure that when someone is filling in for the usually scheduled personnel that they know how to work the alarm system and take all trash out.
My office doesn’t vacuumed all the time. Carpet rarely cleaned
MaryAnne, thank you for taking the time to provide us with feedback. I have emailed you regarding carpet cleaning being done last week. - Angela Paolini President/CEO
Service master cares about the image of your business. I have been a service master client for 10 years and I can see they care about how things look. They provide a top notch staff that knows how to operate at full speed without forgetting the little things. Their staff are trained to put the customer first and they always do a wonderful job. I appreciate their dedication and hardworking attitudes. They help keep my facility sanitary and clean everyday making every employee feel proud to call the bldg. where they work home. They truly get the day started off and are one of the last to leave at night. I can always count on them for any janitorial job no matter how big or small. I appreciate their attention to detail and the availability to take on any task or request with a smile. Keep up the great work!
Thank you for the raving review Shane! We are glad to hear we are providing extraordinary service. - Angela Paolini, President/CEO
been a customer for a long time - hate that these days I have to remind manager to remind cleaner to do basic things like dust or clean grout from around bathroom/kitchen faucets
Bob has been very helpful providing information on our cleaning tasks and helping us with non-standard cleaning issues.
vERY FLEXIBLE AND WORKS HARD
High turnover rate so always have to break in new staff.
Thank you for taking the time to rate us Norm. I also wish there would be less turnover. The employee can then get to know the building and its culture extremely well. This kind of a scenario quite often is a success. We mitigate high turnover through our management team. They are usually employed with us for many years and help keep the consistency in our company and with our customers. We are always working overall to decrease our turnover. I have emailed you as well to have further discussion. - Angela Paolini, President/CEO
Excellent carpet cleaning.
Thank you for taking the time to rate us Patty! I am glad to know you believe we are providing extraordinary service! - Angela Paolini, President/CEO
Wipe counters and cabinet fronts of coffee stains, dust computer monitors and desk every visit as per contract.
The staff at ServiceMaster Chesapeake are very responsive and the cleaning crew is very consistent.
Paulett does an outstanding job keeping the center extremely clean. She pays attention to details and fulfills all of our service needs.
More attention to detail in the bathrooms, ie rings in the toilet bowls, mops still leave a lot of water on the floors, kitchen cabinets and backsplash often need more careful cleaning.
You truly care about taking care of your customers! You go above and beyond any cleaning company we have and continually strive for great service to meet all of our needs. Thank you!