based on 787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for taking the time to rate us Patty! I am glad to know you believe we are providing extraordinary service! - Angela Paolini, President/CEO
Wipe counters and cabinet fronts of coffee stains, dust computer monitors and desk every visit as per contract.
The staff at ServiceMaster Chesapeake are very responsive and the cleaning crew is very consistent.
Paulett does an outstanding job keeping the center extremely clean. She pays attention to details and fulfills all of our service needs.
More attention to detail in the bathrooms, ie rings in the toilet bowls, mops still leave a lot of water on the floors, kitchen cabinets and backsplash often need more careful cleaning.
- Stocking the bathrooms (with toilet paper, paper towels etc.)
Friendly, dependable cleaner and great customer support. Yay ServiceMaster!
I have scheduled at least two cleanings that were not done. That puts my patients at risk. That also adds work for my staff.
the responsiveness of ownership.
The professional staff and responsiveness to the customer.
That we can trust you and you do a wonderful job!
Amount of time cleaning crew spends on the floors. Actually vacuum the whole floor vs quickly randomly swiping through the area. A staff member was in the office when the cleaning crew was here. She was not impressed with the lack of thoroughness to the floor care. Question whether the hard floors are mopped regularly as contracted. Workstation areas have been left messy (ie: wastebasket left in the middle of the workstation instead of under the desk, wastebasket left without a liner in basket, phones and other items left sideways after wiping countertops).
Generally the office is in good appearance however the times it is not makes me wonder how quickly the crew speed through the duties. The expectation is that the surfaces and floors are truly being cleaned. Hoping they really are. It is hard to find motivated and dedicated staff thus I understand turnover and short staffing issues.
We appreciate the quick feedback from ServiceMaster Management, an agreement tailored to our specific needs, personal interaction and evaluation of employees assigned to our District.
Olivia does a fantastic job, she is dependable, professional, trustworthy, considerate and friendly. She always asks if there is something more she can do for us.
There are little areas, like in the bathrooms, no one sweeps or mops along the baseboards. It looks grunge around the edges of the floor.
I like that they are willing to accommodate our needs as far as hours. We have groups in and out of our building using it for various meetings, and it's a benefit of being part of our organization, so we need to be flexible with our availability to them.
I also like that if there is anything wrong, they make sure the issue is addressed right away.
Professional work with no call backs needed.
prompt, thorough, and gets everything clean!
Adela is thorough and efficient and always displays a good attitude.
Local, dependable, responds to feedback
There is usually something missed every weekly cleaning.
Friendly service staff does a thorough job.
Yvette does a wonderful and thorough job everyday. She is very flexible and works with our event schedule to make sure every area is being cleaned despite the random change ups in her schedule. We value her greatly!
Service Master is a great way to supplement your custodial staff. They are dependable and adaptive to each client. They take pride in their cleaning and are excellent.
Your services are quality, timely, and reliable and the communication with management is very good as well. Any time something additional is needed, the response is quick and attentive.
Very friendly employees who are very responsive to our needs.
Always willing to listen to us if we would like something done differently. Staff that we have is friendly and is willing to work around us when needed!
Communication book and quick responses of Service Master group - especially working with Tiffany Jallad. :)
There have been no disappointments. Any issues I had were handled swiftly and professionally.
Friendly and efficient employees
Excellent carpet cleaning.