based on 63 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mary Jo Rueter does a FANTASTIC job and goes out of her way to see that things are running smoothly here at FBC. She reports all items of concern so they can be taken care of in a timely manner. She makes this company a 10 in my book!
Prompt, reliable service. If I have any questions or concerns they are addressed quickly. Over all I am very happy with the service offered!
Excellent service
No suggestions
Nothing but the best from Milinda and crew.
Cleaning is always very good and if there are problems any where in the building we are told as soon as they are discovered. Workers are very nice.
They do an excellent job and are very courteous and professional
The quality of work and the convenience. We have been using Service Master for over a year now (since we opened our office) and are very happy.
Very dependable and reliable.
The consistent communication
Rapid response when things need to be adjusted or change
Friendly workers
make sure the restrooms are swept first before cleaned with a mop
I don't have to worry about employee turnover.
We are constantly calling in and complaining and reminding of missed areas. I hate to complain, but it seems as if we have to do it pretty regular. :(
We have made several trips and calls to rectify the concerns that have been brought to our attention over the past 3 months.
Our staff person has a new backpack vacuum to reach difficult places and that seems to be helping also.
A little more detail when running the sweeper, like moving the chairs, waste baskets and etc.
Also still the bathrooms are not always very clean
Professionalism and great effort
my rep is very attentive to my company's needs and follow up is over the top.
great value would highly recommend
What do we like about their cleaning service? Everything! John and his team are friendly, attentive to detail, and they do a GREAT job!
Issues don't come up often but if something does arise, it is corrected right away. The owner is on site at least once a week checking on the building to make sure everything is being taken care of.
We have Had Servicemaster for over a year now and the service has finally gotten better in the last two months. Still room for improvement.
Very dependable!
Over the years communication hasn't been the best, but in the last 6 months or so that has much improved! This is probably due to the fact that on our end, one person (myself) is doing the communication now. If we see a problem, I let you know, and it's fixed the next day. That is fantastic!
dusting of cobwebs would be nice
Sometimes it doesn’t seem like the office has been vacuumed or the desks dusted. Not sure if that’s included in our package but I would’ve expected it to be.
You truly care about taking care of your customers! You go above and beyond any cleaning company we have and continually strive for great service to meet all of our needs. Thank you!
Boxes are left in hallway at least once a week. There has been trash left in wastebaskets and in waiting rooms. Bathrooms frequently appear uncleaned. Employee bathrooms and kitchen frequently have no paper towels. We have complained numerous times but nothing changes.
Hard working people trying to accomplish a lot with a little. In today's employee market it is often difficult to find someone who wants to work. So kudos to the ones who endure and continue on to do the best job possible!
I have used Service Master with my last 2 jobs. They have had very friendly and competent employees. they always meet our cleaning needs
The young lady (Jasmine) who cleans our facility does an absolute fantastic job. We always ready for business. She is just like family, yet professional in all that she does. We are a ten-year-plus satisfied customer.
ServiceMaster is very dependable and easy to communicate with. I would recommend them to other businesses in Fairbanks, Alaska. -Pioneer Museum
We have had a good relationship with ServiceMaster. Their service is very good. The service personnel have responded to any adjustments to scheduling and keep our church clean.