774 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service
Reliability and thoroughness of cleaning.
Dependable
Prompt response and great customer service.
Reliable and flexible, really has supported our facility through a tough time in our Nation and we appreciate it!!
Great team members. Great work ethic.
You guys do a great job and are very helpful when we need something additional done!
Service Master is always accommodating and very quick to respond to any request that we make to them. They are very good and easy to work with.
The fact you strive to do your very best! That you take the time and want feedback. You are our only cleaning company that does that! A++ in our book!
Dan and Kurt do a great job of making sure our needs are taken care of. We need to improve the language barrier with the woman that cleans our facility. An improvement would make it easier for us to keep the supply cabinets full.
Willie and his crew provide timely and consistent quality cleaning services!
My experience has been good.
Every question or small problem has been addressed in a timely manner and resolved.
I would recommend service master to others.
Not too happy with ya!
Your company was referred to us and we have been very pleased with the service provided.
The office is easy to work with and scheduling was very accommodating.
Dependable, customer service is great.
Manager so easy to contact if needing any supplies or change in services or anything. Communication with him is GREAT.
We like how the job is done so well and that you have trustworthy people that come into our place of business!
Service Master is always prompt and very professional. They always go out of their way to make sure the job is done to our satisfaction!
Very good service!
The cleaning staff is very prefessional ansd does an excellent job. Tiffany is easy to talk with, she goes above and beyond to address issues and make changes.
Excellent service. Prompt customer service response and communication.
Excellent SVM was assigned to our site. Grateful for their efforts. Thank you!
Fort Defiance ServiceMaster is very professional, is very easy to work with, listens to everything we want and fulfills our every need. All the staff members are friendly and considerate. I would recommend them to everyone!
The cleaners do a very detailed job. The floors always look amazing!!
Our cleaner, Mike, is amazing. He takes pride in his work, always does a good job, and does so with a positive attitude. He is so nice to everyone on our team and we really enjoy him. All of our areas are cleaned well and we are very happy with his service. He is a very good communicator!
More consistency in cleaning. Very responsive to requests but week to week can be a big difference in cleaning quality.
I can't even begin to explain how awesome those ladies are! They are the best we've ever had!! I can tell they care about doing a great job by how they pay attention to details, keep everything organized, communicate and go above and beyond. Thank you so much!!
Very nice staff members, very personable. Always does a thorough job
We love our Peggy! She is very reliable and does a great job keeping our store clean every week. We so appreciate this cleaning service. Thank you!
Rhonda Smalley, Bargain Bin President
The quality of work is hit and miss based on the staff we have at different times throughout the year. Sometimes there have been rooms or parts of the building that aren't cleaned very well, other times it is done well. It typically just depends on the worker assigned. That is to be expected.
We know you will always address our needs when we let you know, so we appreciate that.
Also, just not being able to communicate with the folks who are working due to the language barrier has caused us to not be able to give personal feedback to them when they are here.