based on 126 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There has been some turn over in cleaning people. I know we are all in that same situation, so we are patient with that. There are times things have been looked over & not cleaned properly or entirely & times people have not showed up. Management is always helpful & looks into things when they come up. But overall, compared to what we've had prior to your company, everything has been great.
Professional quality
Staff is friendly, courteous and responds to requests in a timely manner.
We are a hospital department located in the clinic. I feel several things could be improved in cleaning the Radiology department. It would be ideal to have linen delivered to the Radiology daily, or at least a linen cart that to store linen with the blue protective sheet that zips it tight.
I have complaints from my staff that the patient care area floors are not swept or cleaned properly. I am not sure if the difference is in the staff who clean floors on the hospital side, versus the clinic side (where Radiology is located), but the floors definitely need extra attention.
We greatly approve the dirty linen being picked up in our department every week day around noon. That has made a huge impact.
great job!
You are already working towards the goal of getting us steady help that is detail oriented. We have had a lot of turnover the last few months. Our current cleaner is fairly new, but she's off to a great start!
Gina- who cleans over in Building C basement area is always very pleasant and always smiling. She makes sure to ask each of us in the offices if we need anything. We have had many different ServiceMaster associates clean our offices over the many years I have worked at Mercy and Gina is by far the best!
Mindy does a great job cleaning the department and is very friendly to not only the staff but also to the patients
Alicia and Janet do a great job keeping the store clean and stocked with supplies
It's an added bonus to have good service and staff that will respond to calls and text messages and the reciprocation of communication regarding our properties. That's what I have experienced working with Service Master over the last 19 years. The emergency services are absolutely without comparison, scheduling, response time and service are commendable. From what I have observed over the years Service Master promotes within. The end user benefits multiple ways... years of experience is retained and passed down to new team members and contributes to employee retention. I think we all like to see familiar faces and to build relationships which creates trust and a sense of security. Thank you Service Master!
Tiffany is a rock star!!! :)
Mim and Aleisha are so personable and professional. Mim does a great job with our store and we have customers comment on how clean it looks. Aleisha stops in to restock supplies and to ask if there's anything else they can help with. Very attentive to our needs. We look forward to their visits. Very happy with our service!
Building looks clean
they all do an amazing job. Laurie must be a great boss because her team busts their butt for her. Mindy is always helpful and is super friendly.
Staff is very friendly
Staff is always helpful and willing to stop down when anything is needed.
Everything always looks great!
The team does a great job with limited budgeted dollars designated to the clinical areas. I am hoping we can get back to a more normal time where we are getting more staffing dollars designated to the clinical areas.
They do a good job and the staff are polite and professional
- Reliable employees
- Informed if the wages/bill will increase well in advance
- 'On Call' in an emergency
Good morning. We have had your service for almost 10 years. In the past couple years we have become increasingly dissatisfied. This is a medical facility and our patients expect (as we do) to have the office thoroughly cleaned. This is not the case. The bathrooms are dirty. Cannot tell when the floors were last washed. HVAV vents have a build up of dust.
We would like a representative to meet with both Holli and Sharon for a walk through asap.
Please contact Holli at Phone number removed.
Thank you, Sharon Last name removed
Very receptive to feedback. Staff is friendly and reliable. Easy to work with.
Easy to work with. They get the job done. Friendly workers. If there is a problem, they are quick to respond and rectify it.
Norma and Jennifer do a spectacular job keeping our office building clean! Very efficient and professional! ServiceMaster's quality of services, dependability, and peace of mind is worth every penny!
Prompt attention to any issues that need to be addressed. Excellent job performance. Courteous and attentive staff.
It is nice to have a cleaning service that does a great job at a reasonable price. I also enjoy that it is a worry free experience.
Be a little more thorough
Service Master is very flexible with our Schedule. Their Team is excellent. I would highly recommend their service to anyone needing to get a top quality cleaning.
The cleaning services are always done well and timely. We are very happy with the services and would highly recommend to other local businesses.
The staff is very friendly and the managers are quick to respond!