based on 797 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
timely and efficient, willing to keep communications open and want to be a partner!
Someone is always available to clean
Deb, Mary and Kayla are always very punctual, polite and awesome at what they do for us. Thank you!!
There are times when our facility isn't all the way cleaned appropriately (i.e., trash not taken out, toilets not cleaned).
reliable - quick response time.
Kayla Ptak is very easy to talk to and stops in the department to check in on things.
We have had some issues with the actual people who provide the cleaning. Things that do not get done that are supposed to be getting done. Cleaners not actually following the cleaning schedule. Hopefully these issues get taken care of in the future.
I like that we don't have to do it ourselves. lol
4.5 Billion years ago the Earth was formed, and while our Earth does have sweet a## mountains, big blue oceans, and beautiful jungles for monkeys and tigers to live in, it also has dirt...
Fortunately, billions of years later Servicemaster came along to save us all from Earth's worst feature (well besides volcanos)... dirt.
Jessica McClure(aka J-Mac aka Mac-Attack aka the Clean Bee) and Kayla Ptak (Ptak is actually short for PTerodAKtyl) are the best. We are a construction trade school full of dirty workers day and night and these partners in grime make sure everything looks great. We also have a medical clinic on site, that demands the utmost cleanliness and they are up to the task. Great communication, and great flexibility.
We appreciate everything Servicemaster does!!!
The employees. I haven't meant our new cleaning team, but every one else is helpful, friendly and easy to work with.
I have worked with ServiceMaster by McCann for 19 + years and will gladly refer all their services with confidence. Our relationship is based with commercial cleaning services, but we have utilized most of the services they offer. Their floor care team is outstanding, mold removal and remediation is also highly efficient, and detail focused. I have contracted with Service Master to remove drywall damaged due to basement flooding; they also submitted a competitive quote to replace the damaged drywall. We received high quality results without the need to bring in additional contractors. All teams are professional and polite, you can reach managers when you need them, and they return calls promptly. Cleaning Managers complete scheduled site visits and inspect the facilities and recommend services if needed and for budgeting purposes.
Our Service Master team: Paula and Christina clean one of our largest facilities, they have been with us for many years, and we think the world of them! Their dedication goes beyond the scheduled cleaning tasks, after hours they are the eyes and ears of our facility and treat it as their own home, their cleaning reflects this. They call me if any irregularities arise with security or mechanical systems saving us expense and down time. They are great role models and truly appreciated by our staff. Thank you, Paula and Christina, for your friendship and all you provide us.
The staff are very friendly!
I think staff do their best with the resources allotted in our clinic. Whenever their is an immediate need, staff are great to assist.
Collaboration is wonderful to achieve the requests timely and they check back in to assure needs were met and job was satisfactory.
Consistency / always do a great job.....We're big fans of Team Marvin and specifically requested him upon bringing ServiceMaster into our facility; Kayla does a great job of taking care of his and responding in a timely manner when needed.
I love having Service Master for our office cleaning. Irma, Janet, and David do a great job! Special thanks to everyone! Kayla is the best manager and keeps in touch with me to see how things are going. Thank you to everyone for a great job and being so friendly all the time.
Name removed/Dr. Brad Pittman
Defiance, Wauseon, Ottawa
Everyone is great at communication so if there are any issues they get taken care of right away.
Kayla Ptak is a Rock Star!!
The Mercy staff does a great job!
The staff is always good about going the extra mile if asked about something that is not in there everyday routine when they are in our dept.
David always does so good cleaning out building! we’ve been through a lot of cleaners, and he is the best one we’ve had! He actually cleans and we appreciate it! Kayla, is also amazing! when she comes in once a month, she always puts a smile on our faces! She’s so sweet and always make sure to ask how things are going! They both are good at what they do!! Thank you David and Kayla!
Making sure things are getting wiped down, back counters, counters in the lobby, coffee station. Those areas get missed.
Great Staff! always helpful and truly want to do a good job!
They make sure the facility is clean and are always friendly and professional.
The buildings and restrooms in Defiance Hall look great inside! Thanks for all you are doing to keep the campus clean!
ServiceMaster has cleaned our office for many years! We are blessed to have this team provide us consistent services over the years. They are respectful employees who strive to do a great job keeping our work space clean! Thank you ServiceMaster employees!
Friendly staff, do a good job
I have found them to be very responsive since coming on board in December. We receive far fewer complaints about cleaning as well.
Prices are high. thinking of looking for other options.
They do fine Not much on surveys
The employees are always very helpful & friendly. They do a great job and are willing to do anything extra that's asked.
Very professional and do a great job.