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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mathew was professional and did a great job of cleaning the carpet.
Great service 2nd time and I'll definitely hire you guys again.
Everything was great
It didn't take long
Derek was very helpful and explained everything that he would be doing to clean the carpets and told me what to do afterwards, so that the carpet would dry thoroughly. I like the fact that the carpet is so fresh and clean after this service.
You guys get stains out that I thought were absolutely hopeless! Thanks!
I made the appointment for 3/16 but the appointment accidentally got cancelled and they couldn't fit us back in until 3/18 so we are behind schedule they did give us a big discount which was amazing but still set us back 2 days in our move.
The tech I had was wonderful. Courteous and worked hard and our carpets look great.
It worked very well.
I like everything about Zero Rez, they r considered about how they handle ur furniture, they cleaned the carpet so well u can see they did some cleaning. Very polite they are. They don’t waste their time talking to each other, they take care of the business at hand. I highly recommend them to you.
Very professional and thorough. Service level is top notch.
Drys quickly. Does a good job
Cole was efficient and respectful.
The work was done thoroughly.
The carpets and tile definitely look much better!
Carpet looked great after the cleaning. Tech was very informative and nice. Will definitely use again.
What I like most about Zerorez is they have a variety of services to choose from, the carpet drying is faster than most methods and the customer service is pretty good.
I really like that there is no sticky residue left after cleaning. The carpet dries quicker than with other carpet cleaners i have used.
Always punctual and they do a great job!
We were very happy with the improvement in our carpet and the professionalism of the two men we met.
Professional, friendly, service
The technician was great but after my carpets dried I can still see the dirty traffic areas & now there are orange stains all over, my carpets actually look worse & they now smell bad where as they didn’t before, very disappointing & expensive as I have to have them redone by another company
Wonderful service and very professional !
I like only using the special water for cleaning. Very courteous and timely. Very thorough and explained the whole process. 22 year old carpet looked brand new!
Great customer service. Very professional and helpful.
Efficient and friendly!!
Quick, efficient and friendly
Service rep was very efficient and overall a very good experience and a good job. I will use your service again
Excellent work
I scheduled an appointment on the weekend for the following Monday. Tech arrive cleaned one area of carpet and my 6 cushion sectional. I was charged 390.00 due to getting the carpet with the protectant. If I would of known it could of been free if I gave feedback I would of waited . My couch was only cleaned on one side and the tech is coming back 5 days later on a Saturday to redo it. It is inconvenient but they wanted me there I guess to approve it. I have grandkids over on the weekends and now I will have to keep them off the couch basically all day. I should not have had to wait that long cause the payment came right out. I wanted to use a coupon and the Tech needed a code and I could not give it right then due to me being in the shower so i did not get the 20.00 off either. He said it should be dry in 4 to 6 hours it was not dry until the next day. I was not offered any compensation or a sorry.
Tech was on time, friendly and did not try to oversell us on extra services

I've used zerores on 3 different occasions now. The staff continues to be friendly and helpful-no matter who I engage with. Each time, they have stayed in communication and are prompt in arrival. The carpet is so fresh after they leave. My only wish is for a quick-dry top coat option. Haha