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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
All steps of the process were explained by Chris, he was very efficient and the results were great.
Good communication. Efficient and quality work.
Easy to schedule, quality work and friendly technicians
I like the clean use of safe chemicals in your process in cleaning my carpets and furniture, combined with, excellent customer service.
Clean and professional.
Great service from Lamont! This is the best carpet cleaning we have ever had (6 years).
The carpet still smells like dog
Clean product and great service by techs.
Clean products and great service.
He did excellent work. The carpets look great. My husband and I are pleased with the result.
I am a repeat client of zeroes and they continue to provide five star service!
Quick, fast drying, cleaned well
Thorough cleaning, good stain removal, pleasant technicians.
Conner Came In And Made My Apartment Look Like A Brand New Floor 10/10 Highly Recommend
The carpets look and smell great, they're much plusher than they were, and it looks like you knocked 5 years of age off of them. The work was done quickly; even with pre- and post-walkthroughs, the team was in and out in less than 90 minutes.
We've used zerorez 3 times and are very happy with the results. They are able to come clean our carpets within a week of our call.
Very easy process and the communication was key from start to finish. We deal with lots of businesses on a regular basis and they always exceed expectations. Thanks again!
No sticky residue in carpet
The carpet is clean and not crunchy after you're finished.
Was on time
I appreciated the ease of scheduling and the professionalism of the technician, Nate.
The Technician was very professional. He took the time to explain to me what he was going to do, however, he was very respectful in not taking more of my time than needed as I was working from home that day and was on a call when he was doing the work.
All three chairs worked on have the stains remaining that were the origonal reason for the cleaning. The service technician was friendly and on time. The ultimate results was a failure. I would like a full refund. I called to try to get resolution with a person coming out to resolve the issue but was give an appointed almost two weeks out which I found unacceptable and the actual date would not work. No other options were given. Please confirm that I will recieve a full refund or provide an alternative compensation offer.
My carpets always look brand new. They always get my stains out and the people you have working for you are very friendly, helpful and giving me information and being upfront. You’re my company for life.
Workers were nice gentlemen. Did a great job. Carpets are clean.
Due to the dampish weather, it did take longer than usual to dry. Overhead fans helped.
The service is always great. From scheduling, showing up on time and the services provided,
I’ve used ZeroRez over the past several years and have been happy with their service and the results. I especially like that I don’t feel residue on my carpet and rugs that I felt from companies I tried before.
The technician told me he got all the stains out when I got home he did not and the carpets don’t look any better than they did when we called you guys