Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2014 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

The carpet cleaning is chemical-free and the staff have been very friendly and accommodating.

Report a concern   July 21, 2014 — Rated 9 out of 10 by T.R.R. Zerorez Indianapolis
What do you like about our products and services?

I liked the clean smell that the carpets had after the service. It didn't smell artificial like other services we had tried.

Report a concern   July 21, 2014 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

Brad was great. Carpets looked great. Appointment was very smooth.

Report a concern   July 21, 2014 — Rated 10 out of 10 by T.W. Zerorez Indianapolis
What do you like about our products and services?

I loved that Zeroez was able to get some of the soap out of my carpets that was there from past cleanings from a do-it-yourself carpet cleaner. I also loved that machine you use to get ground in dirt and pet hair out of the carpet fibers. Brad did an excellent job and I plan on having him come back and clean our sofa.

Report a concern   July 20, 2014 — Rated 8 out of 10 by D.K. Zerorez Indianapolis
What could we do to improve?

It seemed to take too long to dry the carpet. Took over 12 hours.

Report a concern   July 20, 2014 — Rated 10 out of 10 by Cheryl Stordahl Zerorez Indianapolis
What do you like about our products and services?

Everything was done as expected

Report a concern   July 20, 2014 — Rated 10 out of 10 by B.W. Zerorez Indianapolis
What do you like about our products and services?

They were realistic and honest

Report a concern   July 20, 2014 — Rated 10 out of 10 by N.C. Zerorez Indianapolis
What do you like about our products and services?

My carpet looks great!! Patrick was phenomenal!!

Report a concern   July 19, 2014 — Rated 10 out of 10 by P.V. Zerorez Indianapolis
What do you like about our products and services?

Appears they did a very thorough job

Report a concern   July 19, 2014 — Rated 4 out of 10 by S.N. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The ladies who spoke on the phone did a great job. But I was under the impression that my rugs would be evaluated and measured before they determined how much was to paid. This did not occur. The 3 rugs were simply collected and payment required verified by a mobile app. We expected more questions and analysis before the rugs were taken. I am concerned my rugs will return in no worse shape than when they were taken to be cleaned.

Terri Last name removed Phone number removed

Report a concern   July 19, 2014 — Rated 8 out of 10 by V.B. Zerorez Indianapolis
What could we do to improve?

The work was done well but seems a litl expensive. But I didn't shop around. Eric was very accommodating and professional.

Report a concern   July 18, 2014 — Rated 10 out of 10 by J.A.L. Zerorez Indianapolis
What do you like about our products and services?

We are extremely pleased with the Zerorez experience. Our service man was exceptionally professional and knowledgeable. He diligently worked cleaning both carpet and furniture. We highly recommend this company to others.

Report a concern   July 17, 2014 — Rated 10 out of 10 by K.A.R. Zerorez Indianapolis
What do you like about our products and services?

Great job, nice guy, hard worker, very diligent and knowledgable about service

Report a concern   July 17, 2014 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

The cleanliness and the nice technician. My carpets look great today!

Report a concern   July 17, 2014 — Rated 10 out of 10 by Claudia Benge Zerorez Indianapolis
What do you like about our products and services?

Great work and staff very professional

Report a concern   July 17, 2014 — Rated 10 out of 10 by L.F. Zerorez Indianapolis
What do you like about our products and services?

Wall protection, professional, wore booties, spent as much time as needed to really clean the carpet and even removed old grease stain and amazingly most of a large rust stain! I am impressed. The only issue I have is that it took a long time to dry and even though I wore clean white socks, my tile and wood floors all had footprints which I had to clean the next day. Wish there were some way to super dry the carpet quicker. Please do not use my name, but you can use my words.

Report a concern   July 16, 2014 — Rated 10 out of 10 by K.P. Zerorez Indianapolis
What do you like about our products and services?

Great clean and quick dry!

Report a concern   July 15, 2014 — Rated 10 out of 10 by L.C. Zerorez Indianapolis
What do you like about our products and services?

the techs were very friendly and knew the products

Report a concern   July 14, 2014 — Rated 10 out of 10 by B.C. Zerorez Indianapolis
What do you like about our products and services?

They did a wonderful job and my carpets look marvelous
Andrew and Curtis were very polite, professional and knowledgeable about the service

Report a concern   July 14, 2014 — Rated 10 out of 10 by Jessica L Farnsworth Zerorez Indianapolis
What do you like about our products and services?

Polite,fast, and great results.

Report a concern   July 14, 2014 — Rated 4 out of 10 by D.J.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

First your company doesn't move any furniture. Still a spot in one of the bedrooms, and where the the Van was parked the exhaust or something killed my grass. The person that did the work was very polite and courteous. According to my wife on the commercials your product does not leave the carpets wet. And it does. For as much money as we paid I thought it would be more thorough. The technician told me that the spots where the carpet was the dirtiest it would not come clean due to the breakdown of the fibers. These spots were the main reason to get the carpets cleaned. So this is why I would not recommend you any higher than a 4, and i am being generous with that.
V/r
First name removed Loscar

Report a concern   July 14, 2014 — Rated 8 out of 10 by D.B. Zerorez Indianapolis
What could we do to improve?

Prices were a little high comparing to others

Report a concern   July 13, 2014 — Rated 10 out of 10 by K.C. Zerorez Indianapolis
What do you like about our products and services?

Quick job and our carpets look and smell like new.

Report a concern   July 13, 2014 — Rated 10 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

the soft feel of my clean carpets!!! and the technician was tops!!!!!

Report a concern   July 12, 2014 — Rated 9 out of 10 by Amy C Reilly Zerorez Indianapolis
What do you like about our products and services?

Quick drying and leaves carpet soft

Report a concern   July 12, 2014 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

I was ecstatic over how well the carpet looked. I couldn't believe all the stains it removed. I immediately got on the phone & called my family & friends. I think they will be using zerorez also. Ty for your innovation.

Report a concern   July 11, 2014 — Rated 10 out of 10 by G.H. Zerorez Indianapolis
What do you like about our products and services?

Patrick and Eric were very professional. My carpets look great.

Report a concern   July 11, 2014 — Rated 9 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Good job show up on time

Report a concern   July 11, 2014 — Rated 7 out of 10 by M.D. Zerorez Indianapolis
What could we do to improve?

I have noticed a large spot that wasn't visible before.

Report a concern   July 11, 2014 — Rated 9 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

I loved the fact that there is no soap or chemical smells!!! The carpets look cleaner than they have in years!!!!!
Justin was polite and professional.

Thank you!


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