Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18800 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 10, 2014 — Rated 10 out of 10 by Nicholas Ferguson Zerorez Indianapolis
What do you like about our products and services?

Excellent Staff, and Price was worth every dime! Will definitely plan on being a repeat customer for all of our Carpet Cleaning needs.

Report a concern   November 10, 2014 — Rated 8 out of 10 by L.L.B. Zerorez Indianapolis
What could we do to improve?

I was impressed with the professionalism of our guy, i was very happy with him... on the carpet in our bathroom and the great room we noticed stripes on the carpet where you can tell that they have been cleaned and they don't seem to be going away. Is there something i can do to get rid of this?

Report a concern   November 10, 2014 — Rated 10 out of 10 by Chris Kidd Zerorez Indianapolis
What do you like about our products and services?

no soap residue left behind that collects dirt immediately after cleaning, and our carpets and couches are dry very quickly

Report a concern   November 9, 2014 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Everyone was courteous, professional. The technicians were on time and got the job done quickly. They explained everything and we were satisfied with the cleaning.

Report a concern   November 9, 2014 — Rated 10 out of 10 by B.A.O. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks so much better. Guys were very nice and friendly. On time and did a very thorough job.

Report a concern   November 9, 2014 — Rated 8 out of 10 by S.G. Zerorez Indianapolis
What could we do to improve?

Better spot removal. I was able to remove spots after the Zerorez cleaning with Spot Shot (we use this at home all the time for animal stains) that the cleaners and process could not remove. The process cost almost twice as much as other methods (Stanley Steamer, etc.) that I have used and the litmus test for me whether it was worth the premium will be how long the carpet remains clean. The technician stated that the other methods leave a residue that attracts dirt because of the residue that is left behind while Zerorez does not leave a residue. The technician gently asked me if I wanted to add carpet protectant, and I declined (as I have in the past with the other methods) because it is similar to an appliance warranty; a cash cow for the seller. Topical products are quickly worn away. The crew was on time and very nice young gentlemen. Let's leave this open based on how the carpet cleaning holds up.

Report a concern   November 8, 2014 — Rated 10 out of 10 by D.D. Zerorez Indianapolis
What do you like about our products and services?

I liked the friendly man who cleaned the carpets. I liked that I carpets were dry within 8 hours. I liked that Justin showed up when he was supposed to show up. I have already recommended your company to one neighbor.

Report a concern   November 8, 2014 — Rated 10 out of 10 by M.J.S. Zerorez Indianapolis
What do you like about our products and services?

I like that my carpet has been sanitized.

Report a concern   November 8, 2014 — Rated 10 out of 10 by T.J.F. Zerorez Indianapolis
What do you like about our products and services?

The carpet looked new.

Report a concern   November 8, 2014 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

My carpet looks new - clean and the pile is not packed down with soap and cleaners.
Great job!

Report a concern   November 8, 2014 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

That it is a green way to clean without harsh chemicals.
Also, our carpet cleaner Bryan was incredibly nice and was able to explain how the process works. He used my first name when asking questions, was very respectful about being in someone's home and even engaged my 3 yr old in conversation. Great customer service sets your company apart!

Report a concern   November 8, 2014 — Rated 10 out of 10 by Angie Vogel Zerorez Indianapolis
What do you like about our products and services?

They are safe for kids and pets. Friendly, efficient service

Report a concern   November 7, 2014 — Rated 9 out of 10 by K.S. Zerorez Indianapolis
What do you like about our products and services?

It cleaned very old VERY dirty carpet pretty well. Hoping they will stay cleaner longer then other cleaning systems.

Report a concern   November 6, 2014 — Rated 10 out of 10 by Tahlia Okeson Zerorez Indianapolis
What do you like about our products and services?

The citrus-smelling fragrance that was used during our carpet cleaning smelled really good! I like that you specialize in carpet cleaning. It's what you do! I actually found a cheaper quote from Sears, but Sears!?...I did not feel they had the credibility.

Report a concern   November 6, 2014 — Rated 10 out of 10 by H.C. Zerorez Indianapolis
What do you like about our products and services?

carpets are now clean, friendly techs, quick, non-chemical

Report a concern   November 6, 2014 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

The techs were very professional. They did a really good job, you literally could of used my dirty floors for a before and after marketing photo. I am no longer embrassed by my floors. good job

Report a concern   November 6, 2014 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

You came back and cleaned my carpets again after I had concerns. I GREATLY appreciated that.

First name removed

Report a concern   November 6, 2014 — Rated 8 out of 10 by J.T.B. Zerorez Indianapolis
What could we do to improve?

Tech to indicate at beginning of process what furniture will be moved or not.... I had to request.

Report a concern   November 5, 2014 — Rated 9 out of 10 by R.B.S. Zerorez Indianapolis
What do you like about our products and services?

Zach was on time--actually ahead of schedule--very nice and courteous. He kept us updated the entire time and pointed out tough stains or if something didn't come out.

Report a concern   November 5, 2014 — Rated 10 out of 10 by P.R. Zerorez Indianapolis
What do you like about our products and services?

My carpets were soft to the touch and smelled very clean. Appearance was wonderful. Service tech, Andrew, was polite and professional. Excellent customer focus.

Report a concern   November 4, 2014 — Rated 10 out of 10 by H.E.M. Zerorez Indianapolis
What do you like about our products and services?

It got most of the stains out of a 10 year old carpet that has been trashed by my lovely children and their friends.... no fumes or odors which was a definite bonus. Carpet looks new again, which is a miracle. Technician was great, explained everything honestly and in a friendly way. Left house clean and tidy - you wouldn't have known he'd been here, except for the clean carpet!

Report a concern   November 4, 2014 — Rated 4 out of 10 by C.D. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I thought for the higher price, my carpets would look cleaner than previous cleaners. The worker did a very thorough job but I don't feel the process (without chemicals) gets the carpets as clean as traditional methods. I also thought the drying time would be shorter(as advertised) but it took just as long for my carpets to dry as it usually does.

Report a concern   November 4, 2014 — Rated 10 out of 10 by B.W. Zerorez Indianapolis
What do you like about our products and services?

I like that the carpets are soft and dried fast! I didn't want to use anything with soap or more chemicals. Very satisfied with the service provided.

Report a concern   November 3, 2014 — Rated 10 out of 10 by Stephanie Bowser Zerorez Indianapolis
What do you like about our products and services?

the rep was awesome! He was quick and very knowledgeable! He gave me great information I had no idea about my carpet! Amazing what you can learn when you were not even expecting it. Who Knew!!

Report a concern   November 3, 2014 — Rated 9 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

My husband and I were very satisfied with our carpet cleaning. Our technician was thorough and explained every step of the process, even pausing during cleaning to keep us posted about the progress. Our carpet looks wonderful!

Report a concern   November 3, 2014 — Rated 9 out of 10 by Allison Lee Zerorez Indianapolis
What do you like about our products and services?

Environmentally consciencious. Quick scheduling and polite employee.

Report a concern   November 3, 2014 — Rated 10 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

We liked how knowledgeable Eric was on what needed to be done and how he took his time to make sure everything was done well. Also liked how quickly the areas dried.

Report a concern   November 3, 2014 — Rated 10 out of 10 by J.E. Zerorez Indianapolis
What do you like about our products and services?

They were very nice, professional,and polite. Took there time, the service is great.

Report a concern   November 3, 2014 — Rated 10 out of 10 by O.A. Zerorez Indianapolis
What do you like about our products and services?

I think the quality and service is excellent. The only suggestion I have is to drop the minimum as it did cause me to look at other companies.

Report a concern   November 3, 2014 — Rated 10 out of 10 by Luke Reynolds Zerorez Indianapolis
What do you like about our products and services?

Carpet looked very clean and it was nice to know that there was no residue at the end of the day. Customer service was professional on the phone and in person. Technician (Patrick) went out of his way to make sure I was getting the service that I wanted. He took his time to make sure I was satisfied and didn't just rush out the door.


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