- Phone: 317-388-5141
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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought that the price was a little high considering the "add on" services which were topical treatments. I was quoted $200 and it ended up being $280.
Very friendly service and excellent cleaning technology!
Carpets look spectacular! Much better than former carpet cleaning services we've used.
The service is green and safe for my kids and dog.
They were great and easy to talk to and understand
No chemicals that will harm my pets.
The technician was super nice and seemed to do a good job. However, the spots in our family room came back after a week. I would be happy to give a much higher rating and recommend Zerorez if you would come back and try to remove these spots again. Thank you! Name removed Phone number removed
I liked that Justin went through the house with me and looked over the carpet and explained expectations of what may or may not be able to be cleaned. Our carpet is around ten years old and there were spots that I was hoping could be cleaned all the way. I appreciated his honesty. the carpet looks great now that I have everything all back in place. It is definitely cleaner than it was. Justin did a great job and I would recommend your company.
NO CRUNCHY CARPET. WANT TO SEE IF THEY STAY CLEAN LONGER WITHOUT DETERGENT
Cleaning was excellent. Quick drying time. Eric was very informative and thorough.
I will definitely use your services again and will recommend to my friends and neighbors.
Excellent cleaning. Quick drying. Technician, Eric, was very thorough and informative.
I will definitely use your services again. Will recommend to friends and neighbors.
I scheduled the carpet cleaning for my new home and was planning to clean not only the bedroom but also the finished basement and basement stairs. Unfortunately, the day you were scheduled which was also my first day in the home, the basement had a minor flood. Understandably you were unable to clean the basement carpet. However, given that you have a required minimum, I was then faced with the option of canceling or overpaying for a single bedroom cleaning. I opted to overpay and have the one room done because you were unwilling to allow me to pay in advance for the basement and have you return on a different day. I was told that I would have to pay for a second visit (again with a trip minimum) and essentially double the estimated cost of the cleaning the two areas. I would have appreciated your understanding and flexibility given the unique circumstance. Additionally, the bedroom that was cleaned continues to have a pet odor. While I was informed that the carpet cleaning may only be a "bandaid" solution and that the carpet may need future replacement, I was hopeful that the carpet cleaning would have had some improvement and it has not. Overall I feel that I overpaid for a service that did not improve the concerns for which I called.
Fast. Didn't have to wait real long for carpets to dry. Service techs were great. Very personable and informative.
Patrick
Great young man.
Our daughter has you coming already.
The gentlemen who cleaned my carpet wre polite and told me everythong they were doing before the started. Even though my carpet is relatively old (Noiv 2001), they made it ook nearly new.
Nothing. Appreciated test spot and final consultation before work began and bringing certain areas to my attention during cleaning process. Do wish that some of the dark edges by baseboards had come cleaner.
Very nice employees.
Fast, efficient, friendly.
Attention to detail.
This was a retreat. I would have appreciated getting it right the first time. I would really look at the person who did our carpet as he once again attempted to talk us out of getting the carpet cleaned. when we finally told him we wanted it cleaned it looked really good plus dried a lot quicker which makes me wonder what he did the first time
Excellent customer service throughout the entire process; very happy with cleaning results
Very polite and did a great job. Hoping it will stay clean longer than with previous companies! No hard selling to do more or additional services, which I appreciate. I will use them again!
No chemicals
Prompt service. Arrived on time. Thorough. Flexible.
Carpets came out beautiful and the gentleman who came to my house were wonderful
I like that you came out and gave me a free quotesand that the person that came out to clean the carpets was very personable did a very good job and asked me several things before he just move my stuff aroundI will recommend 0 res to anyone I know
Your tech did a great job on cleaning all the stains on my carpets and there were LOTS of them! He was friendly and knowledgeable. I will for sure use your cleaning services again and will highly recommend you to my family and friends!
Be more mindful to move furniture back to original location. I had to spend a lot of time moving every piece of furniture in the room back to where it was - pregnant, with a toddler, and a husband who was away for the next three days. Some of the pieces were intentionally not move back onto the carpet, which I understood, but that is not what I'm referencing.
I was very happy with the technician, product and service otherwise.
The service tec was very knowledgeable about products and made us very comfortable
Extremely knowledgeable and friendly technicians
Strive to remove more stains have more options. Technician threw in towel b4 he really tried
The carpets were very dirty in places and Zerorez got the carpets much cleaner than I expected. I also like the fact that soaps and detergents were not used.