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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Very thorough. Looks great.
No sickly sweet odor just a pleasant clean fragrance, totaly eliminated the urine odor and dried in 8 hours. The last time I had my carpets shampooed it took 3 days to dry and stank for weeks.
Your service person was courteous and did his work quickly and efficiently.
If cleaning multiple rooms, bring more than 1 fan to help the drying process
Justin was prompt and very professional.
Wasn't in a hurry and aimed to please.
Hope all of your employees are as loyal and
Accommodating. Thankyou Justin and zerorez,
I would highly recommend.
I like that you don't use soap. However, I was told that you would bring fans and he didn't. The fabric protectant feels to me like a film on the carpet. I couldn't tell if it was dry or not but I think I was feeling the protectant. I think Andrew is very nice and polite and am satisfied with the results of the cleaning. But, I was a bit disappointed in the den carpet. I probably had higher expectations that were not realistic. When your ads on the radio said the cleaning would make my carpet look like new, I really thought that would happen. I still like the idea of the process you use and would recommend you.
Process was quick and easy and did a good job of cleaning my carpets.
You missed your orginal appointment time. If I cancelled in less than 24hrs you'd charge me a cancellation fee. But when you miss your appointment time you give me a measly ten percent discount.
Method of cleaning and sanitation with no chemicals. Customer service was fantastic prior to the appointment. Patrick cleaned out carpets and was very friendly, thorough, and came early in our window of time which was really nice. Definitely will use this service again.
The associate was friendly and the product worked nicely and cleaned the carpet. It made the carpet look much better.
The
Cleaning it does down deep
The tech was super nice and professional! I was amazed at how quickly he did my house! Looks great too!
Professionalism from start to finish. Desire to ensure the customer is satisfied .
Product worked great. Our tech was super nice and did a great job.
Instruct on cleaning behaviors.
Reliable scheduling, friendly service, good results
Easy to book appointment, service person was on time & very professional. Service person went through each room with me to look at the stains & evaluated if they would be completely removed so there were no surprises. Carpet looked great.
Amazing service and great results. Both customer service and the technician were professional and friendly. We will be having zerorez back to do the rest of our carpets!
Stains stay away longer.
Courtesy and efficiency
The cleaning was through and the technician was professional and personable. Very impressed with both the product and the service.
Great customer service.
Use of less liquid, fresh smell, and hopefully much cleaner than past experiences.
With every visit, our carpeting looks immediately better and it dries so quickly. Joe is such a thorough technician and always has good advice.
They were on time, friendly, courteous and professional.
The staff was great and they did a fabulous job on our flooring (carpets & tile!)
Knowledge of the guys cleaning the carpet, very helpful in letting me know what needed to be done to get the most out of my cleaning.
The stains did not come back. My carpet looks like new and I don't have any residue. Very happy with your service!
spot/stain removal in carpets
impressed with upholstery cleaning- couch looked great afterwards
Tech was very friendly and professional.
I was extremely happy with the professional and courteous attitude of your rep that cleaned my carpet. He was very nice and did a great job. I am not sure how old the carpet is, but I've been in the apartment for 2 years and it wasn't new when I moved in. It looked as close to new as possible when he was finished. I did just recommend you to my boss.