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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
my bed room carpet is over 47years old and not cleaned in years and after you cleaned it it likes new. very happy with results. And the other rooms look really good as well
First of all Curtis was extremely professional and prompt with the work he did.
He was thorough in explaining the process and followed up with excellent service.
Great job , timely and the tech was very friendly
Easy. Friendly. No residue.
Timely, no chemicals.
Technician, Curtis, was very courteous and explained the services, as well as what to expect for certain areas of my carpet. In comparison to other carpet care companies I have used, ZeroRez is by far the best!
While I felt the manager was not understanding of our particular situation, we had a great technician, Erik was very pleasant and courteous. I would highly recommend Erik to anyone and hope we have him again!
Cassi Vanderpool
I like that your service works and gets out hard spots. I also like the professionalism of your staff. Patrick was our service guy on Friday and he was awesome. So helpful and professional! My mom met him and was raving about how great he was (that's a hard thing to do -- impress my mom. Ha!)
Anyway, I feel silly because I didn't tip him. Are you supposed to tip the service guys? Seriously, I have no idea and couldn't find a good answer online. Patrick definitely deserved a tip -- I just didn't know what was standard protocol.
The result. The carpet looks great!
On time; Procedures explained before work; Efficient processing; Stains removed on first pass; Better loft to carpets (more cushiony)after drying. Best carpet cleaning experience in twenty years
Your technician was amazing! Very professional and thorough!
I felt like your technician was thorough and did a good job. He was very professional. I can't say that my carpet looked or felt better than it did after the last company I used, and you were more expensive.
I love that my carpet is soft not hard when it dried.
Wonderful service tech (Curtis) and the carpets turned out great..
Carpet was cleaned only where things were not in the way. Something as simple as a child's book being on the ground was not mentioned or moved. I was very disappointed as the experiences I have had with other companies include moving of all furniture and cleaning underneath everything. This is for a comparable price, so to spend the same money and only get half the job done is extremely disappointing!
Like the cleaning process and how soft the carpets feel..almost like new!! Very thorough. No unpleasant odor. Curtis did a great job explaining what he was doing and what to expect.
Excellent job! You were able to schedule our job on short notice, the technician was right on time, and did a great job. Reasonable pricing, too.
The carpet cleaning was thorough and the results were excellant
Products are effective and service is professional.
No odor or chemicals. Efficient service
The service gentleman was very helpful and you could tell he cared about what he was doing.
The only misleading statement per your website is that the carpets would be wet for 4 to 6 hours. They were still wet 26 hours later when I arrived home the following evening. Also, discounting 10% for dealing with a broken pump on the truck at 5:45 pm on Saturday night, was a joke. I waiting at home during the entire window and then another 45 minutes, and then had to reschedule for two nights later, leaving work early is all worth way more than 10% of my total bill. I felt bad for the gentleman as he wanted to resolve the problem, but he had zero support from the home office or other trucks as everyone was done for the day Saturday night.
Odor free! Easy scheduling process.
The technician was very thorough and spent time making sure our rugs were clean. He also made sure to check if I ever had any questions.
They do a wonderful job and the tech was very knowledgeable
Quick, on-time, carpet looked great when they were finished!
I liked not having the carpet feel "filmy" and I loved the orange scent used!
The tech was very friendly and explained the whole process, including his inability to really get the traffic areas cleaned, but the other areas of my carpet are not clean either. Now that the carpet is dry I can see all the stains that were missed/not carefully cleaned. In the past I have been more successful cleaning stains with over-the-counter carpet cleaning products that cost a lot less than Zerorez charges.
The service guy that came out was excellent. Not complaining about him at all. Carpets looked good too. I just did not think the tile floor I had done was worth the price I paid. I could have mopped it and it would have looked the same.
Terrific service--great results!! Our carpets and furnishings are so clean and fresh. I truly like the quick drying time and the softness of the carpeting--no nasty residue. Very pleased!
No odor, carpet wasn't sticky