Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2014 — Rated 10 out of 10 by Breinne Lasley Zerorez Indianapolis
What do you like about our products and services?

chemical free

Report a concern   September 18, 2014 — Rated 9 out of 10 by A.M.K. Zerorez Indianapolis
What do you like about our products and services?

I like that only water is used to clean my carpets and the technician was very nice and thorough.

Report a concern   September 18, 2014 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Carpets look awesome and the guys doing the cleaning were outstanding too.

Report a concern   September 18, 2014 — Rated 10 out of 10 by Carla Pierce Zerorez Indianapolis
What do you like about our products and services?

Patrick was excellent and I very much appreciate his professional customer service. I will certainly call again :)

Report a concern   September 18, 2014 — Rated 0 out of 10 by T.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I heard about this on the radio and thought I would give it a try. Very disappointed, I had 3 rooms cleaned, it took the tech about 45 minutes and it looked like it was vacuumed only. I actually took resolve carpet to some spots when I got home that were still showing on the carpet, and the spots came out with resolve. Not sure what you use to actually get the spots out but it didn't work. I would never recommend this company to anyone!

Report a concern   September 18, 2014 — Rated 10 out of 10 by A.B.S. Zerorez Indianapolis
What do you like about our products and services?

The Zerorez staff were very friendly, explained everything in detail and cleaned the areas incredibly quickly. I am very pleased.

Report a concern   September 17, 2014 — Rated 4 out of 10 by M.J.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Just didn't get in all the areas. Was not happy with family room. There was still dirt along the baseboards. It was dirty in there but I had cleaned as well as I could. I don't feel the cleaner did his best because of the rug being dirty. I don't know what can be done. Just felt that the last time I had Stanley Steamer I got a better clean.

Report a concern   September 17, 2014 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

they where fine!

Report a concern   September 17, 2014 — Rated 8 out of 10 by E.W. Zerorez Indianapolis
What could we do to improve?

The price was very high.

Report a concern   September 17, 2014 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

I like the instant results. I hope they stay clean though.

Report a concern   September 17, 2014 — Rated 10 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

I have never used this company before. Very informative, did great work, great employees!

Report a concern   September 17, 2014 — Rated 10 out of 10 by Monica Kinney Zerorez Indianapolis
What do you like about our products and services?

The Technician was very knowledgeable and friendly!!

Report a concern   September 15, 2014 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

Carpets look great. Technician was polite and professional

Report a concern   September 15, 2014 — Rated 10 out of 10 by Jennifer Mattingly Zerorez Indianapolis
What do you like about our products and services?

Our carpets look great and I was so pleased with the service. You guys are great and I will definitely have you out again soon!!

Report a concern   September 14, 2014 — Rated 10 out of 10 by Patti Medvescek Zerorez Indianapolis
What do you like about our products and services?

Patrick did a great job. He kept me informed, was very knowledgeable and helpful, and my carpet looks great!

Report a concern   September 14, 2014 — Rated 10 out of 10 by B.R.C. Zerorez Indianapolis
What do you like about our products and services?

Patrick was very thorough and explained the process before starting! He also took the time to move our furniture which other companies in the past have not done! I like that it's safe for my kids and dog!

Report a concern   September 13, 2014 — Rated 9 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Not sure. Only used you once. I like how fast my carpet dried after. Also the service tech was very knowledgeable about the products and what's chemicals not to use on my carpet. Thanks for your service! Will definitely be using you again next year for our annual carpet clean!

Report a concern   September 13, 2014 — Rated 10 out of 10 by T.G. Zerorez Indianapolis
What do you like about our products and services?

products worked very well and the young man who did the work was very good.

Report a concern   September 13, 2014 — Rated 8 out of 10 by D.R. Zerorez Indianapolis
What could we do to improve?

On this "redo" visit the 2 young men did an excellent job and went to great lengths to clean up what wasn't cleaned up 2 weeks earlier. They got rid of the yellowy/pink mold in the shower and got out every large and small spot I pointed out that wasn't cleaned before!!
My only concern is the inconsistency of the work. If I knew for sure I would have results like the second time around then I would have you all clean our carpet and tile regularly.

Report a concern   September 12, 2014 — Rated 10 out of 10 by M.H. Zerorez Indianapolis
What do you like about our products and services?

Efficient, clean, got the job done. No hassle.

Report a concern   September 12, 2014 — Rated 10 out of 10 by L.M.H.E. Zerorez Indianapolis
What do you like about our products and services?

I like that your products are natural and that my carpets are sanitized. I don't feel gross walking barefoot anymore. Thanks Zerorez!

Report a concern   September 12, 2014 — Rated 10 out of 10 by A.Y. Zerorez Indianapolis
What do you like about our products and services?

Exceptional cleaning

Report a concern   September 12, 2014 — Rated 10 out of 10 by M.T.N. Zerorez Indianapolis
What do you like about our products and services?

The people really care and have an amazing work ethic. I have over 600 clients with dogs and cats and have told everyone about zerorez. I have been in the dog & cat care business for 8 years and have never had as good of a carpet company as I have found with zerorez. Keep up the great work!

First name removed Nordone

Handy First name removed the Dog Nanny LLC

Report a concern   September 11, 2014 — Rated 9 out of 10 by L.K.S. Zerorez Indianapolis
What do you like about our products and services?

I like being able to schedule an appointment on line. I like the company's contact regarding arrival time and satisfaction. The tech was wonderful. Love how good the carpets look and they feel great and not "crunchy".

Report a concern   September 11, 2014 — Rated 0 out of 10 by M.A.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The initial cleaning was a total disappointment, the family room looked as though it hadn't been touched, all seasons room had a specific area that didn't clean well, I have recently noticed spots in the master bedroom and upstairs landing. Also, when I scheduled the servive on line, I requested the 3 room pkg,(mst bdr, 2 add'l bdr) 3 bathrooms, family room, and stairway, then i called and added an all seasons room. The technician didn't clean the blue bdr which I specified on line (dark blue room-spot due to coke spill) the room was omitted. I did give Zerorez an opportunity to redeem themselves and called to have a second cleaning in the family room and paid to have the (blue bdr)cleaned, which I thought was paid originally and am still unhappy. As I mentioned I nave noticed in different areas spots that were there before the cleaning and I feel the over all appearance of the carpet looks like it needs cleaned. The only area I feel is satisfactory is the stairway. I really am disappointed in the overall experience, i really don't feel like i should have to pay for the service, since i am going to have to have it cleaned once again.

Report a concern   September 11, 2014 — Rated 4 out of 10 by C.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was led to believe the stains would disappear, and they are still visible. I even paid extra for the pet stain treatment. I feel like I overpaid for the job that was done.

Report a concern   September 11, 2014 — Rated 10 out of 10 by Greg Weber Zerorez Indianapolis
What do you like about our products and services?

The service was very professional and friendly. My carpet was in poor shape and had several pet stains. After treatment, my carpet was free of any spots. I will definitely use Zerorez for future cleaning. Thanks.

Report a concern   September 11, 2014 — Rated 0 out of 10 by D.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Wear area I on front of couch did not come clean.

Report a concern   September 11, 2014 — Rated 10 out of 10 by R.J. Zerorez Indianapolis
What do you like about our products and services?

No soaps.

Report a concern   September 10, 2014 — Rated 10 out of 10 by C.R.C.C. Zerorez Indianapolis
What do you like about our products and services?

Scheduling was quick and easy and the work was done throughly and in reasonable time. Nice to not have harsh chemicals.


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