Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2024 — Rated 10 out of 10 by K.J. Zerorez Indianapolis
What do you like about our products and services?

On time. Kenny was polite and went right to work. Carpets look good after he was finished.

Report a concern   November 7, 2024 — Rated 10 out of 10 by David Reeder Zerorez Indianapolis
What do you like about our products and services?

The technician was respectful and prompt. He addressed every concern and returned for touch ups.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Charity Ulrick Zerorez Indianapolis
What do you like about our products and services?

Fast, clean, and friendly service

Report a concern   November 6, 2024 — Rated 10 out of 10 by T.D. Zerorez Indianapolis
What do you like about our products and services?

Workers were very professional and nice. Did a very good job.

Report a concern   November 4, 2024 — Rated 5 out of 10 by J.V. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I sent you a letter in the mail

Report a concern   November 4, 2024 — Rated 10 out of 10 by Michelle Moorman Zerorez Indianapolis
What do you like about our products and services?

As always, excellent customer service, Mike was prompt, quick to finish the job, and my carpet looks/feels great!

Report a concern   November 4, 2024 — Rated 10 out of 10 by Cliff Ellis Zerorez Indianapolis
What do you like about our products and services?

Good

Report a concern   November 4, 2024 — Rated 10 out of 10 by Sherry Cowger Zerorez Indianapolis
What do you like about our products and services?

I love the way the carpet is almost all the way dry by evening if we get a morning appt. The carpet looks clean, smells clean, not crunchy, and sweeps up beautifully the next day. I tell everyone about Zerorez! Wouldn't use anyone else!

Report a concern   November 3, 2024 — Rated 10 out of 10 by Larry & Susan Unversaw Zerorez Indianapolis
What do you like about our products and services?

I called Zerorez and they got me in right away. They provided a time window and were very prompt. They took before and after pictures and were very professional.

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Results

Report a concern   November 2, 2024 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Efficient, knowledgeable staff. Came right on time & didn’t take long.
The carpet dried quickly & looks great, even though it’s 20 years old!.

Report a concern   November 1, 2024 — Rated 10 out of 10 by Nancy McKinney Zerorez Indianapolis
What do you like about our products and services?

Very helpful and very informative. Reasonably priced for Cleaning Services. Scott was very pleasant.

Report a concern   November 1, 2024 — Rated 10 out of 10 by Arsalan Zaheer Zerorez Indianapolis
What do you like about our products and services?

Service is always top notch

Report a concern   November 1, 2024 — Rated 6 out of 10 by B.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The deodorizing chemical pre- treatment was sprayed on our walls around the entire room. We had later scrub the walls.

Report a concern   November 1, 2024 — Rated 9 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Does a good job getting up stubborn stains.

Report a concern   November 1, 2024 — Rated 10 out of 10 by Bill Estabrook Zerorez Indianapolis
What do you like about our products and services?

Csn see the difference---before and after!

Report a concern   October 31, 2024 — Rated 10 out of 10 by T.C. Zerorez Indianapolis
What do you like about our products and services?

I like carpet cleaning porduct used because it does not contain soap
The service provided by th eTech (I'm sorry I don't rememter his name) was excellent. He was informative as to the process to be used
He was very professional and courteous

Report a concern   October 31, 2024 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

First time experience...everything went great. We'll do it again.

Report a concern   October 30, 2024 — Rated 10 out of 10 by James Bogan Zerorez Indianapolis
What do you like about our products and services?

I have used Zerorez for several years and they do a fantastic job. The technicians that have done the cleaning in my house have been very professional and knowledgeable. I like the fact that they give you an exact quote for the options presented by the technicians. I have given away my do-it yourself shampooer. I am a very happy customer.

Report a concern   October 30, 2024 — Rated 5 out of 10 by T.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Carpet doesn’t look much better than before :(

Report a concern   October 30, 2024 — Rated 0 out of 10 by J.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

You want to charge $50 per seat on a couch $300 to clean a couch? On top of that you charge me a $45 service fee for coming out....NEVER WILL recommend! We will NEVER use again.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Sara Feldman Zerorez Indianapolis
What do you like about our products and services?

I want to thank this company for their prompt courteous and efficient service… I had a spill on a brand new wall-to-wall carpet and inadvertently put the wrong chemical on it… While it was still wet they came out and removed the chemical… I can’t thank them enough for making this service feel like they were personally involved with my mistake -I completely recommend Zerorez… Thank you so so much!!!

Report a concern   October 30, 2024 — Rated 9 out of 10 by K.E.T. Zerorez Indianapolis
What do you like about our products and services?

Cleanliness

Report a concern   October 30, 2024 — Rated 10 out of 10 by Kent Lewis Zerorez Indianapolis
What do you like about our products and services?

The guy you sent out was very courteous and and attentive. He also did a great job! And wanted it to be a great job

Report a concern   October 28, 2024 — Rated 10 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

Brandon did a wonderful job not only on the carpets, but explaining the cleaning process. He was very courteous and professional.

Report a concern   October 28, 2024 — Rated 8 out of 10 by M.M. Zerorez Indianapolis
What could we do to improve?

Seemed to be using a lot of water - took overnight for the carpet to dry.

Report a concern   October 28, 2024 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

We had the carpet cleaned for our office. Turned out great. Service was exceptional. Literally, called to schedule a quote, received quote, and received service all within the same week. The day of the service, the technician was very professional and did a great job. Our first time using Zerorez, but will definitely call back when service is needed again - also in a residential setting as well.

Report a concern   October 27, 2024 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

the service technician was great

Report a concern   October 27, 2024 — Rated 10 out of 10 by E.V.S. Zerorez Indianapolis
What do you like about our products and services?

Scott was very professional and did an excellent job cleaning my carpets.

Report a concern   October 27, 2024 — Rated 8 out of 10 by E.J. Zerorez Indianapolis
What could we do to improve?

I really appreciate the great customer service


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