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based on 18448 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt Fielder did an outstanding job in every respect. His work was excellent, his attitude and dedication to accomplishing the task at hand was exemplary. Commendations to you for prompt and reliable service. Jan Schildmeier, Indianapolis
Technicians were very professional, helpful, thorough and very nice. They were able to remove rust stains from carpeting and I couldn't believe the debris that was removed from our grout surrounding the tile squares. I appreciate the process that Zerorez advertises and uses.
friendly service techs that are knowledgeable, efficient, and respectful of myself and property.
the process is quick and effective.
Clean and fresh. Quiet and very knowledgeable. Explained each step and showed progress along the way.
On time, friendly, did a good job.
That my carpets are not soaked and dry within in a few hours
No soapy residue, quick drying time, friendly staff
Excellent technicians! I love how good our carpets look!!
No residue features
#1 is how much quicker it dries. It also looked really nice after he was finished. Even got out indention marks on the areas where furniture had been for several years.
Nice technicians with great results. Drying time was minimal.
No chemicals, safe for kids and pets.
Carpets get really clean.
no soaps. fast drying time
I like that there is very little chemicals used in the cleaning process. Seeing the process of how your water works is amazing! My carpets were not extremely wet like other carpet cleaning services.
I was happy w results. And technician zack was informing
The cleaners are always very nice and professional. The carpet looks great and smells like oranges!
Very good product at a reasonable price with total transparency-thank you!!
Very friendly and zero residue, out carpets look brand new again.
Great cleaning & service,Zach does a great job & nice.
I have used you twice and this was the best technician--excellent in explaining, manners, efficiency
Our carpet actually smelled worse after the cleaning was performed. There were several spots that were not thoroughly cleaned. The technician was great however the actual cleaning was not up to pare as the carpets have been in better shape after in home cleaning treatments.
environmentally safe, isn't harsh on carpet fibers, quick, professional service.
Thought the carpets would clean up better than what they did. The carpet cleaner said he was not sure how high traffic areas would do, but I was really disappointed overall. Over $200.00 spent and tearing the carpets up and replacing. Thank you!
The carpet looks clean and fresh and the cleaning person was good.
The customer service was very good! Carpet is fresh smelling even the day after!
there was no left over residue or smell.. smell was fresh not musty like others...
Very courteous
Love how well they got the stains out of my carpet and all of the pet smells.
The technician called to advise he was on the way,. We walked through the areas that were going to be cleaned and he told me what he would be doing, and answered all of my questions.
Because I let the cleaning of the carpet go and had "tracks" I am not able to determine the the complete process. The ares that were not tracked were very clean and looked the way I expected.
The invoice was emailed to me within the hour of completion of the work. I normally would not have paid without an invoice at time of service. I will continue to evaluate that process, as I realize how things change. If I was advised of this off site invoice I missed it.....would have not thought anything about it if I knew in advance.
The email stating THINGS TO KNOW WAS A GREAT WAY TO PROVIDE YOUR CLIENTS WITH INFORMATION WITH WHAT IS A NEW PROCESS AND COMPANY IN THE CLEANING AREA.