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based on 18280 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets dried quickly! You were able to schedule carpet cleaning in a timely manner ! The representative from your company was polite and on time .
WE HAD OUR 3 BEDROOMS AND HALLWAY CLEANED. WE WERE PLEASED WITH THE CLEANING OF ONE BEDROOM AND VERY, VERY DISAPPOINTED WITH THE CLEANING OF THE OTHER TWO BEDROOMS. First name removed AND DENNA Last name removed
Very nice and professional
I was not as impressed by how the carpet turned out in comparison to reviews and advertisements. I feel you should be up front that high traffic areas do not get as clean.
Prompt service, quality work, stabilized pricing
You guys are SO friendly and polite, and you do a great job! I fostered 5 kittens in one room and it smelled so badly like cats, and after Erik left it was like the kittens were never there! I love Zerorez!
Everything... How the carpet looks feels smells everything
Carpets are mostly dry, have no strange smells or fragrance, and technicians are thorough.
Andre was very professional and made sure we understood the process before he began cleaning our carpets. He made sure we were satisfied with his service before he accepted payment and left our home. Zerorez exceeded our expectations and we will use this company again.
When I requested a second visit for a few spots that were missed, you promptly came out and offered to try again, and it worked, the spots came up. You were very willing to put forth additional effort, without excuses, and we really appreciated that. And the cleaning rep was very friendly and worked very diligently to make those stains come up. It also smelled amazing.
My tile and grout looked very clean after Zerorez cleaned it. Very happy with the end results.
I like that it is chemical free. My family has health issues, and it is a priority for me to reduce the amount of daily chemical exposure. This is the only option for carpet cleaners.
Environmental friendly
Service technician was friendly and very informative. Arrived on time.
Carpet was cleaned to my satisfaction.
I believe his name was Mike who came to our home this past week. He was pleasant and respectful as he worked diligently. He was able to get all the stains out of our family room carpet while thoroughly cleaning the entire areas of both rooms. I would highly recommend your company
Carpet looks clean. Seemed very thorough
I could not have gotten my carpet as clean as your company did. My cat & dag were no offended by the lemony smell.
The man that cleaned the carpet (mike) was very friendly and knowledgeable! Everyone with the company was very pleasant to work with. The stains in my carpet are gone, and I like that they don't use soap to cause the stains to reappear. Pretty cool technology!
The carpeting looked very good when the technician was finished. He was very knowledgeable, explained all the options to me, and helped me select the best option for what I wanted to get done.
Andy & Tevin were extremely polite and professional. They thoroughly explained every process each step of the way and made recommendations. Andy talked with me about the type of carpet I have and what I might expect to see. Not only did they explain the difference between Zerorez and its competitors formula/process, but they were able to demonstrate it for me. My very old carpet looked amazing once they were finished. Would highly recommend Zerorez and Andy & Tevin. I will definitely have them out again.
Unfortunately, I did have some areas of residue that I had to take a wet-and-then-dry towel to on my white-tiled kitchen that were not noticeable until I walked around the room and saw the tile from a variety of angles and sunlight. The largest area was nice and white, but my small laundry room needed some scrub-brush-with-cleaner by me to whiten up a little of the grout in there. So, while most of the area was quite lovely, I did have to do some touch-up work at the end myself -- never the goal when one spends $300+.
The technician was extremely nice and worked hard to finish my job in a respectable amount of time, especially considering that I had dogs that needed to move around.
I appreciate that the cleaning products used are chemical free and safe for pets and children.
Mike did a thorough job at our house. He explained everything clearly and was amicable.
I had a complaint, Spoke with manager after about 12 minute I guess you might call it a debate which surprised me I have used the service twice before I had no time or reason to lie I feel I was treated very shabby . However someone came back to correct the problem. for a small fee which surprised me. Name removed.
It was a good cleaning, the guy was very nice, It looks fine. Seemed like it took a long time to dry but could have been the weather.
Nice job. On time efficient. great cleaning
Everyone with whom I spoke were very knowledgeable, well spoken, professional and friendly. The crew that provided the service were every bit as good.. They were on time, neat and professional in appearance. They explained the process very clearly and performed as expected. The carpets, quite old and in poor shape due to lack of care for years, looked much better than I had even hoped they would. Thank you all for a great job, well done.
Carpets look great!
Great service!!

Our carpet turned out really good. The tech did a great job!