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based on 18280 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very impressed with the outcome! Eric was very professional and explained the procedure clearly. The carpets dried quickly and look great!! I would highly recommend Zerorez!
Simply put, my carpets and sofa look great. Jamal listened to my concerns regarding stains before he started and my carpets came out looking better than expected. The fact that Zerorez cleans without harsh chemicals is reassuring.
quick response
No chemicals
The subject carpet area was beautifully cleaned.
Very professional. Were completely satisfied.
It was quick & left my carpet looking and feeling so much cleaner & softer.
I liked them!
It's truly clean.
Courteous staff! Great results! Reasonably priced.
What did I like about the service? THE RESULTS! The rugs turned out great. The tech called ahead and showed up within the time window I was give. The cleaning of the dark spots along the wall caused by years of airflow down the walls into the rugs was excellent compared to other services I have tried. The tech used his smaller wand and was able to get very close and pulled out that gummy build up. He was also able to remove all the double tap glue that was stuck on the rug in a bedroom.
Very fast drying time. Professionalism of technician. On time. Good results.
It took an extra round of cleaning for the tile to look clean, and that was only done because I specifically asked for it. I would have expected the technician to go over it enough times for it to be clean, without my having to ask.
Thorough job and really clean carpet! Very pleasant sales person, Erik.
Good service
No residue
Polite workers
You guys used to be a 10 when I first started using you a couple years ago. Back then you had stellar customer service techs that were friendly and personable. They were VERY valuable to me. They would put plastic pieces under my furniture and always went way above and beyond. Just great customer service people. Now....they are bad but they aren't great either. They do a good job but now the only thing that separates you from everyone else is your process. That's too bad. You initially re-defined what to expect from carpet cleaners.....you are sliding closing to what we have always expected from that industry.
The use of no harsh cleaning materials
Just not a big referral person but I feel the job was done well so would speak positively but not really push/recommend any company
Carpets looked great. Our technician was very friendly and explained the whole process.
Was a great value.
The gentleman doing the work did an excellent job.
I like their professionalism and how they helped us find the best solutions to get the results we wanted on our worn carpets
The tech was very thorough. He was apologetic about not being able to remove a old red food coloring stain on my white carpet. I was thrilled! It went from being bright red to such a faint pink that I could barely spot it. Carpet looks great again.
Courtesy and professional staff. Quality carpet cleaning. Pleasant experience!
A green clean and friendly service providers!
Very polite serviceman. I liked how you just had to use the outside water spikit and not have to hook up bulky hoses to my sink. ( like other companies)
Great service, excellent finished product with little to no smell and it didn't bother my allergies and asthma at all. The best part, our carpet is presentable again!
No residue
Clean smell
Able to be flexible and change dates and times as we needed. The tech was professional and quick!!! Our carpet looks great! Thank you!