Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 4, 2018 — Rated 2 out of 10 by J.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Very few of the stains that we had hoped to be pulled out came out...

Report a concern   January 3, 2018 — Rated 10 out of 10 by L.W. Zerorez Indianapolis
What do you like about our products and services?

Very professional service, carpets look great for their age, and feel clean. Very nice tech who advised and worked diligently on stains. Thank you!

Report a concern   January 3, 2018 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Second year in a row that Matt has cleaned my carpets. This year they were so dirty from all the construction we've done. They look amazing and I couldn't be happier. Matt always a great job and goes above and beyond to make sure I'm happy. Zerorez is the only company I'll use and Matt is the one I always ask for. Thanks Matt!!!

Report a concern   January 2, 2018 — Rated 10 out of 10 by K.S. Zerorez Indianapolis
What do you like about our products and services?

Service was quick and well planned. Dry time was incredible which is very important for our facility. Carpets looked great after completed. Very noticeable difference in the before and after.

Report a concern   December 31, 2017 — Rated 9 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff!!

Report a concern   December 31, 2017 — Rated 10 out of 10 by R.A. Zerorez Indianapolis
What do you like about our products and services?

I am pleased with how clean my carpet looks.

Report a concern   December 31, 2017 — Rated 9 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Great results!

Report a concern   December 31, 2017 — Rated 9 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Safe for pets

Report a concern   December 31, 2017 — Rated 10 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

Promptness...also, my carpets are not saturated. The process does a good job.

Report a concern   December 30, 2017 — Rated 10 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

Great results and very professional technician.

Report a concern   December 30, 2017 — Rated 9 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

Upholstery dries rapidly.

Report a concern   December 30, 2017 — Rated 7 out of 10 by E.N. Zerorez Indianapolis
What could we do to improve?

Protect walls better

Report a concern   December 30, 2017 — Rated 10 out of 10 by J.Y. Zerorez Indianapolis
What do you like about our products and services?

Friendly technicians and the pet deodorants

Report a concern   December 30, 2017 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Great guy performing the service and great end result!

Report a concern   December 29, 2017 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

Nice job and carpet looks great. The carpet cleaner was very nice and professional.

Report a concern   December 28, 2017 — Rated 10 out of 10 by B.K. Zerorez Indianapolis
What do you like about our products and services?

Thorough cleaning and friendly service. Great for households with pets!

Report a concern   December 28, 2017 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

Carpet cleaning

Report a concern   December 28, 2017 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Friendly gentleman who took care of the house and chemical-free product

Report a concern   December 28, 2017 — Rated 10 out of 10 by H.S. Zerorez Indianapolis
What do you like about our products and services?

Eric was super friendly and very knowledgeable. I was a bit skeptical that they could actually get the pet urine smell out of the carpet, but you can't tell that there ever was a smell. It's amazing!! I will definitely be using Zerorez for any future needs!!

Report a concern   December 28, 2017 — Rated 5 out of 10 by M.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Carpets were not as clean as I would have liked. I was not home and my husband paid to have them scotch guarded so I did not call you back.

Report a concern   December 27, 2017 — Rated 9 out of 10 by D.L. Zerorez Indianapolis
What do you like about our products and services?

Eric was very professional and nice and gave me feedback on the condition of my carpets. Carpets feel cleaner.

Report a concern   December 26, 2017 — Rated 10 out of 10 by P.D. Zerorez Indianapolis
What do you like about our products and services?

Less harmful chemicals and great results.

Report a concern   December 26, 2017 — Rated 8 out of 10 by K.D. Zerorez Indianapolis
What could we do to improve?

Booked for 4 rooms and a hall. One of my rooms is a great room and I didn't know if it would count as 2 rooms. When the technician saw the space he said it would count as only 1 room, but the pricing couldn't be adjusted because I had booked for the 4 rooms and a hall. So I paid about $50 more for what was actually cleaned. The tech, Tevin, was great and explained everything when he was finished. (My son had started the appt and I was only there for the end) The carpet looked great and was dry in about 6 hrs. I would book Zerorez again

Report a concern   December 26, 2017 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

I have always been extremely satisfied with the service and technicians.

Report a concern   December 26, 2017 — Rated 9 out of 10 by L.L. Zerorez Indianapolis
What do you like about our products and services?

Great follow up, excellent service technician and good product

Report a concern   December 26, 2017 — Rated 6 out of 10 by P.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My original appointment was for 12-2 arrival time. I received a call to push it back to 3-6. I changed that to 4-6 due to another appointment I had. The person called at 5:50 to say he was running behind and was it still ok for him to come out. Considering I had removed ALL furniture from 4 bedrooms, I had no option but to have him come out. He showed up just before 6:30 and finished around 8pm. After that we had to wait until midnight to put the furniture back in the bedrooms so we could go to bed.
The work was great, people polite, but the timeline was way to over scheduled. If I recommend you, it will be with the knowledge that keeping the timeline is difficult for this company.

Report a concern   December 26, 2017 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

we thought they did a great jod

Report a concern   December 26, 2017 — Rated 0 out of 10 by S.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I had to reschedule due to health issues with my kids and I was extremely surprised there was a $50 charge to do so.

The gentleman that cleaned our carpets did absolutely phenomenal though. Wish he had his own business because I would use him all the time.

Won’t use your services again due to the $50 charge.

Report a concern   December 25, 2017 — Rated 10 out of 10 by M.G. Zerorez Indianapolis
What do you like about our products and services?

The technician I use is wonderful! He is very detail oriented and my carpets always look fantastic after he is finished. Very professional and polite!

Report a concern   December 24, 2017 — Rated 10 out of 10 by L.I. Zerorez Indianapolis
What do you like about our products and services?

Friendly and on time


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