- Phone: 317-388-5141
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based on 18598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There workers are always considerate and communicate well. My carpets always turn out fantastic!!!
My carpet is just not completely clean
Communicated well regarding appointment and what they were doing. Showed what they found in my dryer vent cleaning and gave recommendations.
Good products and service.
They work
The gentleman that came was 15 minutes early. We appreciated this. He was thorough with what he was going to do. He was informed that ALL THE ROOMS HE WAS CLEANING had just been painted within 48 hours. However, I could hear him banging into the baseboards as he "cleaned". He did not get close to the baseboards with maybe a smaller attachment. My guess is that it would have taken longer than the ONE HOUR he spent "Cleaning" our rooms. I had heard great things about your company, and was impressed with him when he first arrived. Upon his departure was when I found scratch, gouge, dings and nicks in my freshly painted baseboards. I have photos if you would like to see them. VERY poor job in being careful. The carpets look OKAY, but I was not impressed with the final outcome.
Our technician was very good about explaining our options for pet treatment options. Our carpets looked great afterwards!
Very thorough. Great communication. A stellar job.
Happier after carpet was dry
They did a very good job with carpets & rocker, which was filthy! The gentleman was very friendly, up front & efficient! Very hard worker
Quick appointment clear explanation of cost and what you will do. Quick and thorough everything cleaned up at the end.
Seems to clean quite well...
Quicker drying time...
Brandon was excellent!
Technicians very knowledgeable . Carpet looks great, pet odor gone.
Nothing this time, the technician did a great job, the carpets looks wonderful.
Extremely expensive for 1 room. Minimum charge fee is a rip-off
This was our first experience with Zerores, and now I won’t call anyone else. Our technician was kind, professional, knowledgeable and thorough, and the results were excellent.
Jaylen was professional and did a great job of walking me through everything he would be doing. He was timely, thorough and respectful of our home.
The team was efficient, professional, and easy to work with!
Quoted $150 and billed at $309. I had requuested a few stairs additional at $75, but feel I was overcharged
Removed pet stains
Friendly technician, great carpet cleaning.
Chad was Professional and knew what he was doing. I was hesitant and wasn’t sure what to expect. It was like night and day what a difference ZEROREZ made. I am very satisfied with my cleaning. I’m happy with the outcome and would highly recommend their services.
I love that you use people and eco-friendly cleaning techniques that are still effective! I also love that you offer promos so often.
Nick was awesome! He did a great job on my carpet!
The appointment process is easy. Rep arrived as scheduled. Process of cleaning was quick and results were great.
I think ZeroRez has the best results for the steam cleaning of my sofa! Their office and staff are very knowledgeable and professional! Chad came out this last time and did an outstanding job! He was very thorough...fast and efficient! I gave him a $50 tip...such a nice young man! You are very fortunate to have him on your team! He's a keeper! :)
Friendly tech. Quick service. Smelled great when done.
Everything smells & looks so clean & fresh! It dries quickly too! You arrive on time and clean up afterwards. They are very careful doing their work and take care with your home! Very professional and friendly.
We have had carpets cleaned three or four times by your company. Great service, great job every time. We had you clean our dryer vent in February. Dryer run time was much better that before. You came out July 3rd to do the dryer vent again and did not get the same quality of service. Only one person came out. Ladder wasn’t talk enough and/or stable enough to reach the dryer vent on the roof. This was not an issue the first rime you were out. He asked my wife to come out and hold the ladder for him, which she did, to get on the roof, but said the roof was too hot. It was a hot day (92). The roof was probably too hot. Probably should have scheduled for first thing in the morning. We are sure the vent did not get cleaned out properly. Dryer still takes 1 1/2 hours to dry a load of towels. Probably need a redo.
Quick drying time. Technician thorough and friendly.