Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2019 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

It is a very effective treatment and it smells great.

Report a concern   March 27, 2019 — Rated 10 out of 10 by Michelle DuVal Zerorez Indianapolis
What do you like about our products and services?

I love that there are no chemicals being added to my carpets. They dry quickly and are soft and clean. My technician, Erick, was a perfect gentleman, kind, and knowledgeable and he did a great job. They were in and out quickly and added two rugs to my order on the spot. Highly recommend.

Report a concern   March 27, 2019 — Rated 10 out of 10 by W.H. Zerorez Indianapolis
What do you like about our products and services?

The pet odor and dirt tracked in from my two dogs is gone!! I will definitely use Zerorez in the future! The tech who came to clean my carpet was super friendly and very efficient!

Report a concern   March 27, 2019 — Rated 9 out of 10 by B.B. Zerorez Indianapolis
What do you like about our products and services?

I was pleased with the result of the cleaning, however, they left my garage door open all afternoon. I'm glad I live in a safe neighborhood!

Report a concern   March 26, 2019 — Rated 10 out of 10 by R.G. Zerorez Indianapolis
What do you like about our products and services?

Quick and clean work!

Report a concern   March 26, 2019 — Rated 10 out of 10 by Karen Williamson Zerorez Indianapolis
What do you like about our products and services?

Super happy with how the tile and grout cleaning came out. Looked brand new!

Report a concern   March 26, 2019 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

Extremely good customer service and great work overall!

Report a concern   March 25, 2019 — Rated 10 out of 10 by Kim Everman Zerorez Indianapolis
What do you like about our products and services?

Very professional. I was very pleased with how well my carpets were cleaned.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jayme Hanley Zerorez Indianapolis
What do you like about our products and services?

He did a very great job, carpets looked great, and he was on time!! Being punctual with a several hour window of delivery is so helpful when planning to be home around your work schedule. Thank you!

Report a concern   March 24, 2019 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

Thomas was very professional and very helpful when explaining the extra services available.

Report a concern   March 24, 2019 — Rated 10 out of 10 by C.W. Zerorez Indianapolis
What do you like about our products and services?

I love that you do not use harsh chemicals and that you do not soak the carpet. Customer service is great and the carpet cleaner was so friendly and thorough! We are planning to have more rooms done for sure!

Report a concern   March 24, 2019 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

Carpet looked great. Tech was very professional.

Report a concern   March 24, 2019 — Rated 10 out of 10 by Kimberly Dunn Zerorez Indianapolis
What do you like about our products and services?

Our technician, Tevin, was very courteous, thorough, and explained every step of the process. We would definitively use Zerorez again!

Report a concern   March 24, 2019 — Rated 10 out of 10 by B.C. Zerorez Indianapolis
What do you like about our products and services?

My tile is much cleaner than I anticipated. I am impressed!

Report a concern   March 24, 2019 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

I like that they don't use chemicals in their cleaning process.

Report a concern   March 24, 2019 — Rated 10 out of 10 by Y.G. Zerorez Indianapolis
What do you like about our products and services?

Prompt, clean, and professional response. Technician explained everything and did a greatjob.

Report a concern   March 24, 2019 — Rated 10 out of 10 by J.V. Zerorez Indianapolis
What do you like about our products and services?

The service was great and the carpets look beautiful! Thank you!

Report a concern   March 23, 2019 — Rated 9 out of 10 by K.L. Zerorez Indianapolis
What do you like about our products and services?

Cleaning went well but it didn’t take out the pet stains which is why I had it done in the first place.

Report a concern   March 23, 2019 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

Once they get everything set up it all goes very well. Very professional and courteous. They work quickly and efficiently.

Report a concern   March 23, 2019 — Rated 10 out of 10 by Michelle Rhodes Zerorez Indianapolis
What do you like about our products and services?

I am so happy with the cleaning of carpet!! It looks like it did when I moved in 18 yrs ago, great job!! Also price was right!! Will most definitely recommend you to others!!

Report a concern   March 23, 2019 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

On time very professional.

Report a concern   March 23, 2019 — Rated 10 out of 10 by Lynn A Short Zerorez Indianapolis
What do you like about our products and services?

The crew was efficient. The drying time was within 24 hrs. They explained what they were going to do upfont. They provided options after inspecting our carpets. Very professional.

Report a concern   March 23, 2019 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Very professional and did a very good job.

Report a concern   March 23, 2019 — Rated 7 out of 10 by A.C. Zerorez Indianapolis
What could we do to improve?

The employee was very nice and seemed to do a good job. He was timely and was careful throughout our home. There were stains that did not come out. Not sure if it was the product? The rest of the carpet looks nice but disappointed about the stains. I went back over them with the product that was left and they faded a little more. Not sure I will use in the future.

Report a concern   March 22, 2019 — Rated 10 out of 10 by Tiffany Moore Zerorez Indianapolis
What do you like about our products and services?

Matt was very professional, gave us some great tips, and was very knowledgeable about the services we needed.

Report a concern   March 22, 2019 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

quick drying, deep clean. techs were friendly!

Report a concern   March 22, 2019 — Rated 10 out of 10 by Janet Carlyle Zerorez Indianapolis
What do you like about our products and services?

The technician explained everything and my carpets look much better. I like the drying time (much shorter) than urged companies I have used in the past. Also like the use of fans to help with starting the drying process. I will definately be a return customer.

Report a concern   March 22, 2019 — Rated 0 out of 10 by A.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Customer service was great. Very responsive and friendly. Tech arrived on time. We had our carpets cleaned in an over-sized living room and a section (no cushions). I had explained that while our off white carpet is older, it is high quality and looks great. We have them cleaned regularly and they showed no wear or stains to the eye. Our older dog had messed on it 2 days prior. I had cleaned it with a home cleaner using only water at first. After a couple of times over the stain, I did apply Woolite deep carpet cleaner.
While the stain started to lighten, the residue spread and made it appear bigger. Instead of working on it anymore, I called your company. The tech told me he didn't know if he could get it out, but he would try. The same with the off white sectional. I had all of the cushions off. After doing both, (he only did the face, the top of the arms and seat portions, and the back of the seats of the sectional. Not the sides/back, etc) he said he didn't think that it would get any better, that the materials and stains were too old and they had absorbed the stains. (i didn't tell him that the stains were only a couple of days old) I thanked him, paid the $218 bill (which he had worked and got the total brought down and charged us for a loveseat instead of a sectional since my husband questioned him about it since he didn't cover a lot of surface and didn't do any cushions) and he left. Again, the tech was great, explaining everything and even left me a bottle of stain remover for future. The next day, the stain looked the same as before with little to no improvement. The same with the sectional. We stayed out of that room for 4 days. When i went back in, the carpet was crunchy in some areas. As i stated before, its an older, but high quality cotton carpet that has always been soft prior to this visit. I got my home cleaner out, added hot water and cleaned the carpets again. When i dumped the water, it was very dirty looking. Especially for being professionally cleaned and not walked on by man or animal since. I continued a couple more times over the dirty spot (2 more times) util the water ran clear. The spot is gone. I took the hand held tool to the sectional, again, with hot water and the spot (dirt from the dogs brushing against it) came out. Once they both completely dried...the spots stayed gone. Lesson learned. Zerorez was a good thought, but unfortunately didn't work for me.

Report a concern   March 22, 2019 — Rated 10 out of 10 by Shelly Shields Zerorez Indianapolis
What do you like about our products and services?

Great service

Report a concern   March 21, 2019 — Rated 10 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

Cleaning process.


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