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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez gets my carpets clean without a chemical smell.
Service was true to what was explained to us. There were no hidden costs. Tech was on time, friendly, and professional. He explained things to us without talking down to us or using fancy terms. Carpets smelled and felt so clean afterwards.
Mostly everything. I h as ve no complaints. Adonis is as a big help too!
Each time, it looks like brand new carpet, smells fresh but not like fragrance or soap, feels soft to walk on, and all stains are completely gone.
Very thorough! Got out stains that other companies have tried three times to remove! I will definitely use your services again!
The tech was very thorough and explained the "extra" services I needed, including costs.
Very prompt, informative of what service u will be doing and how you will do it. Friendly service man too!
As advertised Capet was not dry any faster than most others.
This is our second time that we've used your company and in both appointments we've been very pleased and will continue to be a costumer in the future. Carpets looks fantastic, employees are efficient, polite and professional. The price is right, too.
Fast and efficient!
My floor looks like it did when we put it in almost twelve years ago. My husband was very happy.
Fast response time. Good feedback and communications with technicians. Overall great service.
I like your friendly staff and like the way my carpets feel after they are cleaned!
friendly and reliable and knowledgeable tech; great service and product. Matt did a great job cleaning our carpets!
The carpets were cleaned very well. The service technician Richard did an excellent job. He took the time to explain the process and demonstrated the quality of water they use (bring their own treated water). He also demonstrated the carpet protection option by pouring pink Kool-Aid on 2 samples of carpet, one with treatment and one without. The Kool-Aid washed completely out of the treated sample by rinsing under a faucet. The untreated sample was permanently stained. That sold me on the carpet protection. Overall I was very pleased with the service and quality of cleaning done. Carpets all looked clean and fresh after cleaning.
The carpets and the tile entry floor were much cleaner and brighter than prior to having been cleaned. I also opted for the stain resistant finish for the off-white carpeting that I have on my stairway, halls and bedroom. I was thankful that Thomas mentioned this option to me, as I was unaware of it when I made the appointment.
This service was a re-clean. When I called about the original cleaning, everyone I spoke with was very friendly and it was no problem to schedule the re-clean. The technicians that came were friendly and knowledgeable. They were able to get our carpet cleaner than I have ever seen it! We will definitely use Zerorez again.
we love that they are non toxic and cleaned very well. They were however 50 min late to the 2 hour window they originally gave us.
As usual, the carpet looks great and the scheduling was pain free. Zero Rez was great on scheduling the work date and arriving on time.
Great work and awesome results
Quick drying, carpet stays cleaner longer, professional technicians, fresh smell!
Better about time window. We waited way too long. Not a big deal since we were home all day anyway but waited over two hours past the window of time.
Love the fresh smell and no crunchy carpet!
Takes take long to dry. Gets the job done in reasonable time. Courteous.
Zerorez did an awesome job👍
Well educated carpet cleaner. Very knowledgeable about your products. My carpet looks great except for a traffic pattern in front of my chair. I plan to talk to Mohawk about your cleaner not being able to get this out.
My carpet looks great and dried quickly. Richard is very nice and professional. I'd be happy to have him back.
Very personable and great customer service. Our tech was thurough and fast, wonderful in explaining everything. Our carpets smell and look wonderful. Thank you so much!
the guys were very nice, and they worked very hard and efficiently being very careful not to damage the wall corners, but the heavier wear spots didn't come up. When my office manager asked to retreat them, the gentleman replied that " we are here to clean your carpets, not replace them."
Richard was very nice and knowledgeable.