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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representative arrived during the allotted time and was very courteous. He listened attentatively as I pointed out the stains and heavy traffic areas of the carpet. He said "I may not be able to get your carpet to look as it did when it was new, but those stuborn areas will be much lighter than it is now." I had to leave for work and left him to do his job. I returned home to an exceptionally clean carpet and a great smelling house. I highly recommend Zeroez, and will use them again next time.
Quick to respond and did not have to wait long for appointment. Like fresh feel of carpet. Good job; had hard time getting blood stains out.
Staff person did nice job of explaining services and listening to concerns. Cleaned well and asked if I was satisfied.
Showed up ON TIME....was able to add a room that I forgot I needed cleaned without any issues....did a great job....polite and friendly!
The process even extracted old residues from previous non zerorez carpet cleaning services and chemicals.
I appreciate the fact that you came back to redo the carpets when I expressed dissatisfaction. Most companies would not bother with that kind of integrity. The second pass was more successful, though I think that perhaps your system of water only may not be effective on carpets as badly worn as mine. Nevertheless, I would be happy to recommend you to others.
Chris was very professional and did good job.
From the first phone call to the person who came to clean my carpets, everyone was professional and nice. Carpets look great!
We appreciate the reliability and great techs who work for you. They forgot to leave me the little bottle of spot cleaner this time and I really use it (we have two dogs). Other than that, this was another great visit. Thank you. Name removed
very prompt and great product! We have dogs, had a little problem, and now is all gone. Fresh and clean. Best of all I don't have to worry about harmful chemicals around children and pets.
House smelled clean and dried quickly.
Carpet looks good in spots, was not able to get coffee stain out. Thomas was very nice technician
it was quick.... the cleaning agent did a fantastic job....I was very pleased with the whole job....I not only had carpet cleaned, I had my vinyl flooring in kitchen and bath cleaned also...they did a super job
Friendly and efficient, nice job!
Dried quickly. Carpet clean
That they only use water to clean and non toxic cleaners.
Great service from Patrick! Myncarpet came out lookin fresh and clean. There were a couple spots that I didn’t think would come out, but Zerorez got them out!
Quality of care.
Erik did a great job, very thorough and and knowledgeable. I appreciate the time he took explaining the current status of the carpet and making recommendations for the future care of it.
My carpet was in sad shape...stains, worn, just overall in need of replacing. Since we couldn't afford to have the carpet replaced, we opted to just have them cleaned. We had some areas with pet stain issues and I was leery of spending the extra money for the deep cleaning. But I decided to give it a shot.
The tech made a point to show me how the process worked while he was cleaning a particularly bad area. It was quite impressive but the big WOW came after Zerorez finished cleaning the carpets, I was in shock! The carpets looked like new again! Stains were gone, I could once again see footprints where we had walked because the fibers were "fluffed" back up. It was so incredible that I wish I had taken some 'before' pictures to show people the difference. Thank you Zerorez for making my carpets like new again!
Great job, prompt, courteous and very knowledgeable.
Would highly recommend
Our carpets look so great after Zerorez gets done with them! Great customer service, easy to schedule, good value for the amazing work they do.
I like that you do not use chemicals or soap. The carpets get very clean and the dry time is quicker than other services. I like being able to use your company as an alternative to traditional carpet cleaning. Your service people are also quite good at their jobs and are quite helpful.
Proffessional kind did not oversell additional products. explained all process clear. Thomas is great!
The technician was very professional.
Clean clean carpets. Very polite and informative technician and on time.
Great customer service. The associate who has cleaned our carpets twice is pleasant, respectful and very efficient. And on top of that...my carpets look amazing!!
They were very nice and efficient. I just bought my home, and it still has the original carpet for 15 years ago. But after zerorez was finished, it was a night and day difference.
I enjoyed fresh clean carpets, little dry time, and the value of the work completed.
We like that there is no smell and not very wet when finished. Chris always calls ahead and is on time ! Chris makes it so easy to get the carpets and furniture clean! Thank you, Chris!