What our clients think of us!

I love that you have your own water and don’t use any soap. The employees are always super professional and friendly

Show the after clean with black light would be beneficial so I can see that the extra money spent was worth it.

Customer service

The technician was upfront and set expectations before starting. Did a walk through after work had been performed to make sure I was satisfied. Will be using Zerorez going forward in the future. Technicians name was Chris. I didn't get his last name but he did a very good job!

Great service and great price

Good experience all around. Prompt return calls and notifications throughout the whole process. Staff on phone and technician professional, courteous and knowledgeable.
Quality of service was excellent. I have older carpet plus it has been neglected for two years due to medical issues with which our family has been experiencing.

Thank you and feel that I would use your services again.

Arrived on time.
Very knowledgeable about product and application of product.
Stains were removed that previous contractor did not remove.

Quality products. Nice timely service. Helpful, friendly staff.

Clifton was friendly, personable and had great communication skills! There were just a few spots that didn’t come out, and he warned me that they might not. Just a little disappointing when you’re spending over $200.

I liked the whole service and the technician.

We like the professionalism of the staff and the cleanliness of the cleaning methids

Matt was a great technician, friendly and knowledgeable. Cleaning is always great and leaves our house looking and smelling great.

professionalism

Our carpets were cleaned yesterday. I was so excited to come home from work to see our clean carpets and was immediately disappointed with what I saw. I saw several spots In each of the areas cleaned. I understand that some pots/stains may not come out but I got down on my hands and knees and was able to scrub some of these noticeable spots away. I did not try this on all of them as I was very upset and felt that I should not have to be cleaning my carpets after shelling out $400 to a professional carpet cleaning service. I would expect my carpets to look amazing after paying you $400 but that was not the case. I also looked next to the baseboards in the rooms and was not happy to see dirt and dust on the carpets by the baseboards. If the carpets were vacuumed with your professional equipment, I would expect there to be no dust/dirt. Furthermore, I left a message last night about my concerns and left both my number and my husbands number. My call was never returned today. My husband called again today and left a message as well. Please correct our concerns immediately. Thank you, Patricia and Mike Last name removed Phone number removed Phone number removed

the technician was helpful explaining the procedure and stayed busy. nice fragrance

No soapy residue to collect more dirt. But, I just got your services for the first time, so time will tell if that is true. Service was great, our tech was knowledgeable on the services and product.

Erik was very nice and did an excellent job.

Prompt service, professional and personable technician (Kevin) and great results. My fiancee had used Zerorez with good results and recommended I try them. Happy I did.

The carpet is soft afterwards it’s almost dry by the time the technician leaves. It also has a clean non chemical smell to it.

Efficient, fast, reasonable priced

People are nice. Carpets are clean!!

Removal of stains is consistent and dry time is far less than your competition.

All tech have been very Thorough and very professional.

Additional products recommended have always been very beneficial and we have benefited from their use.

From the first phone call to inquire about service to the completed job, everything went very smoothly. The service tech was great and we are very happy with the results.

It looked great right after the cleaning but by the time it dried all the spots were still there. I know there were some we discussed might be hard to get out, but others that shouldn't have been an issue were still there upon drying. Overall, it felt good, no stickiness, but doesn't really look like it's been cleaned. I was also charged for rooms that he deemed oversized that when I called later and asked what was actually the oversize dimensions, the rooms were not that big and should not have been counted as oversize. He didn't measure, just eyeballed it. He did not use any fans to dry either, and the dry time was much longer than expected.

Other than that, he was very professional and nice. I thought I would be much happier than I ended up because when they were still wet they looked good. Surprised how much it changed after drying for 24 hours. Every spot that was there prior to cleaning was back within 24 hours. Even on the new carpet that was less than year old.

The Zerorez employee that visited our home was very helpful at making sure we got the right service for what we needed.

Did a great job, even helped get paint out of our carpet!!!!

If I get the right technician, Matt, he listens to my requests and works diligently to accomplish his best job. Matt indeed did accomplish his best to make my carpet look it’s best. I am very happy with the outcome this time and he even left me with spot remover to use in between cleanings. Thank you!

Very easy to schedule. Friendly service. Job well done.

Happy with the service. Technician was on time and friendly. Would definitely use again.

Professional people with a lot of knowledge to share
Promptness
Kept me informed when got stuck in traffic and was running later than expected
Asked if I had questions
Respectful of my home and my critters.