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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Great products.
Decrease cost.
Your service techs are friendly, work hard,
and very kind. Thomas worked hard and explained everything to me.
Everything he cleaned looks really good.
First name removed Milam-Last name removed
I was disappointed light things were not moved .. such as a 4 pound lamp and a small rocking chair in the middle of the room.. that weighs as less than 10 pounds that was obviously in a spot that was meant to be vacuumed .. many stains did not come out and technician did not even converse with me to tell me if he tried to remove them.
Price on cleaning area rug went from $120 to $320. Even though the rug was a wool blend, the price was unreasonable.
Particular areas that were pointed out on upholstered couch and love seat were missed in the cleaning process. The technician did spot clean the areas when they were again pointed out to him.
When I called the office after the cleaning service was complete to inquire about the invoice, the person answering the telephone seemed preoccupied with other matters. I was sent another copy of the invoice which was not the question that I had. After reiterating that the question was "about" the invoice, not for a copy of the invoice, I was referred to a manager. The manager was in a meeting at the time and would call back probably in about an hour. Two days later, I still had not received a call back.
I called the office again and received the company's rate on the rug cleaning. Even though it was done in one service call, saving the company and a technician a return trip had it been cleaned offsite, the rate was the same. The reason given was the cost of materials.
On a positive note, the technician was on time, very professional, appeared to be a hard worker and was respectful of our property and furniture.
Overall quality of the cleaning was good.
Pricing on the area rug cleaning was excessive.
Failure of management to return my call was unacceptable.
The technician had very good people skills and with a little more experience will develop as an excellent employee.
Despite having used Stanley Steemer for a number of years, I didn't like the way they soaked my carpet. It took at least two days to become thoroughly dry. It was then that I decided to give your company a try. I found the carpet dried more readily and your service technicians were helpful and did a good job. In addition, because Stanley Steemer uses strong chemicals, my cat would almost always throw up afterwards, as she walked on it and then would groom, using her paws to her mouth.
I request Eric to clean for me because I know he always does a very nice job. Even though I requested him for this last cleaning and was told he would be here, Mike arrived. I have to say I was very pleased with the job he did as well.
Keep up the good work.
Prompt
Professional
Proficient
We were really satisfied with the job Conner did on our carpet. He was very thorough
with the cleaning. He did a good job. It didn't take long to dry.
Clean carpets!
Price
Professionalism
Quickness and easy scheduling
Amazing! Great service and my carpets look brand new!
Josh was very professional, courteous, and did a wonderful job. Our carpets look and feel amazing.
Overall a great experience. The technician was prompt friendly and efficient. Carpets look great !
Really good service. Quick and efficient. Technician Noah was very knowledgeable and thorough!
GREAT SERVICE ON TIME DID GREAT CLEANING.
Carpets always look and feel very clean. Your technicians are very professional and friendly.
I was happy with the service.
The young man did a great job
Carpet looks great, dries quickly, tech is friendly
Quick, clean and super results
It did a great job, and I love the citrus aroma it leaves in the house.
Mike was thorough explaining what and how the process would be done. He was on time and professional.
Service was excellent and your employee went the extra mile to finish the job even if he had to stay a little later to get it done. A very good worker!!
The team and customer service has been nothing but terrific!!!
It’s pet and people friendly. It dries quickly and there’s no residue.
Tech was friendly and respectful which is good. Service seemed high priced for what we got. We spent $450 for a few rooms, one which our cat urinated in it. We had treated the spot with an enzmy when it happened. The tech explained the service well, told us it would take out the treatment and any residual smells. It took a few days to dry, once it dried the carpet was crusty and the smell has not gone away. It may have enhanced it actually.
The other rooms are good from the treatment.
For the extra cost of the treatment I would have thought it wouldn't have crusty carpet or the smells.
Over all a good job-however some of the stains are shadowing back....Maybe a redo in August when I get back from vacation.
Carpet did not stay damp long and smelled clean. the worker was thorough and good at doing his job
works great!
Courteous and professional technician, Adonis. Did his best to remove difficult stains. Had hoped for a better result, but he is a carpet cleaner, not a magician.
Dries quickly. Techs do great job.