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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My floor looks like it did when we put it in almost twelve years ago. My husband was very happy.
Fast response time. Good feedback and communications with technicians. Overall great service.
I like your friendly staff and like the way my carpets feel after they are cleaned!
friendly and reliable and knowledgeable tech; great service and product. Matt did a great job cleaning our carpets!
The carpets were cleaned very well. The service technician Richard did an excellent job. He took the time to explain the process and demonstrated the quality of water they use (bring their own treated water). He also demonstrated the carpet protection option by pouring pink Kool-Aid on 2 samples of carpet, one with treatment and one without. The Kool-Aid washed completely out of the treated sample by rinsing under a faucet. The untreated sample was permanently stained. That sold me on the carpet protection. Overall I was very pleased with the service and quality of cleaning done. Carpets all looked clean and fresh after cleaning.
The carpets and the tile entry floor were much cleaner and brighter than prior to having been cleaned. I also opted for the stain resistant finish for the off-white carpeting that I have on my stairway, halls and bedroom. I was thankful that Thomas mentioned this option to me, as I was unaware of it when I made the appointment.
This service was a re-clean. When I called about the original cleaning, everyone I spoke with was very friendly and it was no problem to schedule the re-clean. The technicians that came were friendly and knowledgeable. They were able to get our carpet cleaner than I have ever seen it! We will definitely use Zerorez again.
we love that they are non toxic and cleaned very well. They were however 50 min late to the 2 hour window they originally gave us.
As usual, the carpet looks great and the scheduling was pain free. Zero Rez was great on scheduling the work date and arriving on time.
Great work and awesome results
Quick drying, carpet stays cleaner longer, professional technicians, fresh smell!
Better about time window. We waited way too long. Not a big deal since we were home all day anyway but waited over two hours past the window of time.
Love the fresh smell and no crunchy carpet!
Takes take long to dry. Gets the job done in reasonable time. Courteous.
Zerorez did an awesome job👍
Well educated carpet cleaner. Very knowledgeable about your products. My carpet looks great except for a traffic pattern in front of my chair. I plan to talk to Mohawk about your cleaner not being able to get this out.
My carpet looks great and dried quickly. Richard is very nice and professional. I'd be happy to have him back.
Very personable and great customer service. Our tech was thurough and fast, wonderful in explaining everything. Our carpets smell and look wonderful. Thank you so much!
the guys were very nice, and they worked very hard and efficiently being very careful not to damage the wall corners, but the heavier wear spots didn't come up. When my office manager asked to retreat them, the gentleman replied that " we are here to clean your carpets, not replace them."
The technician was polite and knowledgeable. The process really freshened the room. My furniture looks so much better and the carpet is amazingly clean and fluffy. The large fan to speed up the drying process was a "plus" that I did not anticipate, but appreciated.
It's clean, the results are great. Thanks.
Don’t leave the carpet so wet.
You always do a great job. Love zerorez cleanings.
Sir Richard did a great job. Conscientious!
Makes my carpet look like new and it doesn’t take as long to dry.
Our technician was fabulous!
Good service . Thanks
Very professional staff and did a thorough job!
The rep was pleasant and kind over all it was a good exspereance

Fast and efficient!