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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reasonable prices, technician was professional and knowledgeable and my carpet looked great!
They notified when they were coming and the enzyme treatment removed the smells.
The agent was very professional and did a good job
Serviceman was efficient and professional. Carpets always looks great after Zerorez.
I believe a closet was missed. Please contact me about this but the basement carpet has an unpleasant odor.
Carpets are soft and clean after they dry. Always able to get pet stains out.
I think the carpet stays cleaner longer with your service!
They called to get approval to come earlier than originally scheduled. The technician was GREAT!
Lower cost for services.
Scott was a wonderful technician and did a great job. Would highly recommend him to others.
Cole did a superb job.
Very professional, arrived early, easy to work with. Did a great job.
Service was fast, carpet looks great!
Courteous, timely
The technician was professional and friendly. He did an excellent job and the carpet looks great. It seemed to dry faster that the past couple times I used Zerorez. I think maybe he did a better job at something, but I'm not sure what he did different. Overall we are very pleased.
Thank you.
My Technician was awesome. He spent time to ensure all carpet and tile was clean.
I will be requesting Chad all the time.
We signed up for the room special if I remember correctly was $199 for 3 rooms. We had anticipated paying extra for large rooms. Added on hallway price. Our invoice ended up being around $400. A lot more than I had anticipated. We had several stains on the carpet that the tech said he pre-treated. All of them popped back out the next day once the carpet was dry. Had tech come back out to treat again and was still not able to get them up. He offered a additional service for stains that would cost $75 for each 3x3 area so that would have costed me an additional $500 for something I feel the initial cleaning with pre-treatment should have covered. Why offer an additional treatment that costs more $ when the regular cleaning should take care of stains. I ended up doing a Home remedy with Water, Hydrogine Peroxide and Amonia. ALL of my stains came out and it's been almost a month and NONE of them have returned. If I would have known about this before I would have never called for carpet cleaning. We were putting our house on the market so I felt the carpets needed cleaned. Overall because none of the stains were removed by you and ALL were removed by me with a Home Remedy, I was very disappointed with your service.
It is a very professional, safe, reasonably priced service. Stains were removed. Carpet looks feels and smells great!
Chad was outstanding and did an amazing job…
Curtis was very professional. Arrived on time and was very courteous. We walked through the areas to be cleaned and he explained in good detail so that we understood exactly what he was going to be doing and what the expected results should be. Could not have been any better carpets look fabulous and exactly as he described to us what we would see when he was finished. He also explained about some other areas in the house and provided price information. We elected to pass and there was no further pressure to upsell us. We will definitely be back quality and service have been terrific.
It was a definite makeover experience. We had some deep stains from years not months. It was wall to wall white carpet including bathrooms and kitchen. This tells you how old the carpet is also. We were able to move all furniture back in 4-5 hours later. Had a large crowd of people in for a celebration 3 days later. So happy we had the extra protection put on in family room and kitchen. Looks almost new again. The gentleman that did the cleaning was very friendly and explained how this works and took extra care of making sure everything was clean and we were happy with the outcome. Yes I would highly recommend this company to everyone.
Nick did a fantastic job and was extremely personable. Thank you.
How your Technician explained everything to me on how the your cleaning process works
The professionalism that Brandon provided was the best of the best. His explanation of the process from start to finish reassure that I made the correct decision by using zeroRez. I added the carpet protector based on the explanation and longevity of my one year old carpet based on everything that Brandon shared.
Brandon was very nice and polite. He did a fantastic job and was in and out quickly.
I love the cleaner option of Zero Rez vs. regular carpet cleaners. My home smells cleaner and I think its healthier for my dogs.
Quick drying time. Technician thorough and friendly.
There workers are always considerate and communicate well. My carpets always turn out fantastic!!!
My carpet is just not completely clean
Communicated well regarding appointment and what they were doing. Showed what they found in my dryer vent cleaning and gave recommendations.
Quality of work. Friendliness of staff. Affordability