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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Convenient to schedule, very professional and high-quality work and prompt on arrival
Technician was very friendly.
Making sure that your technicians are properly trained and ready to service the customer. The tech that came to my residence with only three weeks experience. He was training with another technician and was given a vehicle with equipment that he was having difficulty getting to properly work. He finally finished after two and a half hours to clean four rooms and a hallway.
Knowledgeable representative and carpet looked fantastic!
The same technician of Zerorez has been sent back to my house 2x for a re clean of dirt spots/stains in the Dining Room. It isnt good practice to keep sending the same tech who doesnt know how to remove the spots as requested. I STILL have soiled spots in 4 different places in my dining room that need removed. I had 5 rooms plus a hallway cleaned so I will say I am satisfied with all other cleaning done. I feel like the tech sent isnt experienced enough to deal with my issues yet he was the same tech sent to my house to try to fix the problem that was not fixed to satisfaction. So I STILL have several soiled areas in my dining room that are original from before the 1st clean I had done.
Best carpet cleaning ever...thi 13 years old cleaning refreshed the fibers.
Good tech, Quinton, knew his product, respectful, took time to listen before he began.
They arrived on time. Explained everything they were going to do and did a great job.
The carpets get really clean and it doesn't take long for them to dry.
Always professional and friendly.
Carpets look like new and smell great! Dried quick and no crunch. Technician was very friendly and helpful.
Everyone we have worked with has been friendly
They are clean and durable !
Very friendly and knowledgeable staff. It really makes all the difference when you can tell someone enjoys their job.
Awesome customer service. Prompt timing. Very knowledgeable.
Carpets look great! Thomas was wonderful! Thank you
Excellent product knowledge, professional, Matt is very personable.
I liked the team member who came to my home, he was awesome. The service was done thoroughly and fast. My carpets feel great!
couldn't have been more pleased with our technician Ethan Purkisen!! And I'm so pleased with the results....I will continue to use your services!
It was affordable, the tech was fast and the results were amazing!
Matt was very professional and took great care in our home as he went about his work. We are very happy with the results and would recommend Zerorez to others.
The BEST CARPET CLEANERS in the industry! Period! I’ve used them all in my 40 years of construction and spelled front to back ZEROREZ is the BEST!
We had a particularly tough pet stain on an area rug. Our tech Quentin showed up on time and explained the process as well as the pricing. Then he got to work. He was able to get almost all of it out. He said, let it dry and said, "I'll come back tomorrow to work on the spot again". Sure enough, he came back the next day, worked on it and was able to get the rest of the stain out! The cleaning was great and Quentin was fantastic to work with. WELL DONE!!
I really thought Josh was a great person and very thorough in his explanation of the process for cleaning our carpets. Unfortunately, we still have some areas that have very visible stains that we had anticipated being removed. I understand that it isn’t a guarantee that all areas will become stain free, however we are disappointed that they are as visible as they are after the cleaning.
I have used your company for three or four years. This time it was terrible. He left several stains that weren't there before he started! It seemed like it too much longer to dry and areas were sopping wet. Really disappointed this time. For the amount of money I paid, it wasn't a great job.
The technician was super friendly and did an outstanding job.
That they work! I was impressed with the service and that they used a black light to find the source of what I was smelling. Also he cleaned my sofa and it looks new. I would recommend your company to everyone I know. Thank you!
When I made the appointment, I got to talk to a person from the start!!!
My Tech Mike was very helpfully in helping me understand everything he was going to do and had me check as he was cleaning to make sure it met my expectations.
It was and excellent experience and I will be using you again.
Thank you.
I like the fact that there is no chemical smell and less water is used so the carpet dries faster.
Your technician ruined my carpet. The individual who came out to fix it was unable to do so. I provided feedback to that second representative that I needed to hear from the owner about resolving the issue of the damage to my carpet, within 24-48 hours. That time frame has expired. I need to be contacted immediately at Phone number removed.
Professional. Fast and efficient. Great reaults. Would only recommend Zerorez to clean my carpeting!