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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had the pleasure of having Adonis in our home to provide excellent service.
He did a great job in bringing our carpet back to life efficiently and with great customer service!
We will be returning our business for the rest of out home in the near future A++!
Thank you Zerrorez!
Service tech Adonis was wonderful--he explained everything and my carpets look great.
Noah Casey was the young man who cleaned my carpets. He was very polite and professional. I am extremely satisfied with the service and would recommend your company to others.
Overall seemed great. I just feel like I get inconsistent service as far as what to expect. One time the technician seemed to pretreat the carpet by spraying it but this time I don’t believe there was that same pre treatment. Just not sure what to Expect.
Prompt arrival, friendly service and quickly job completion
Tevin was so professional and did a wonderful job. I couldn't have been more pleased.
I am pleased with our service. The reason I did not highly rate recommending you to others is merely that I have little opportunity to do so.
This is the first time I've used Zerorez. Melissa, the contact person, was very helpful and prompt in responding to my inquiries. Noah, who did the cleaning, was pleasant, respectful, and competent. The cleaning results were as good as any I've ever had done, even at prices well above what I paid Zerorez.
Prompt service and good results.
Arrive on time, courteous service tech, clean, mostly dry carpet!
The technician was on time and very polite and professional. The carpet looks great!
The tech requested I look to see if he did a good job. I told him if he thinks he did I'm sure it was fine. When he left later I noticed some kind of wet dirt ground or imbedded in carpet. So I will shoulder the blame although it left me scratching my head as to how my eye sight is better than his. No big deal, not upset at him. Courteous and friendly young man. Just not sure I believe in the value you push anymore. Last time there was some sort of problem also although again it was minor.
I believe the billing was incorrect and the phone person said we were to get some sort of treatment n/c that protects the carpet. First time you did this it was almost dry. It was very wet till morning next day. The more I rethink it the more disappointed we are.
It cleans very well and the tech was phenomenal
This was my first time to use Zerorez and I was very pleased! The gentleman was very polite; he explained what he was doing and why! It cost a little more but it was more than worth it!
Thank you so much for your service!
Sandra
Technicians are prompt; communicate very well; don't over-sale or push client to buy more with pressure. Explain everything they did very clearly and well. Technicians are clean and have good appearance as well.
My berber carpet was original to the home that we purchased with a life of 14 years old. Most of the stains came out but wishful thinking on my part that i was expecting all of the stains to come out which did not happen.
My carpets are older so I'm thinking due to their age, they might not be able to be cleaned any better as there are areas that appear darker than the other parts of the carpet. They certainly smell fresher and that is a plus. They were quick to dry. The technician seemed to do a thorough job and was pleasant. The service is pretty pricey so it would be helpful if that was less expensive.
The technician was on time, friendly, and got right to work. He did a good job even telling us there were a couple of spots that might not look as good as the rest of the carpet due to being a traffic pattern and somewhat worn.
The carpets were cleaned quickly and bad spots eliminated. I especially liked how quickly they dried.
DID A FINE JOB! TOOK THE DIG STAINS OUR WELL! NICE FELLOW WAS A GOOD CLEANER!
WILL HAVE YOU CLEAN AGIN NEXT TIME! VERY SATISFIED!!
Not sure
The technician was awesome
Very professional service with very satisfied carpet cleaning results.
Tevin was awesome! Very professional and personable, a hard worker. 10/10!
Carpets are clean. That's what you're supposed to do.
They did a great job cleaning my couches and chair!
Very professional and I like that there is no residue to attract dirt.
I would like a copy of my receipt emailed to me please. I have no copy of my final payment and I said I wanted a copy of my itemized receipt. Email address removed
No complaints with service given. Terrific service . The gentleman was timely, thorough,
and professional. Would not hesitate to call you again. Name removed
Good communication. Very prompt and professional. Carpets looked great after and smelled nice.