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based on 18598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
10/10 recommend - on time, friendly, and carpets look & smell amazing! Love that there are no harsh chemicals and no sticky residue afterwards
System works very well and dries fast.
Tevin was great. He discussed what he was going to do/perform along the way. Very kind and professional.
We are having a baby and considered buying new carpets. We decided to try Zerorez first and I'm glad we did because the carpets look almost new now! We don't need new carpets and I don't know how old they are since they were here when we bought the house 2 years ago. We had our area rugs done as well and they turned out beautifully! I'm thinking we are going to have zerorez out yearly or at least everywhere year. Its a necessity with kids and pets!
Very easy to set up and they were on time
My carpets got very clean! The team member who did the job wore shoe covers! Than you!
I thought the cleaning could've been more of a deep cleaning. It helped, but I just think it could've been better.
Your technician was very thorough and my carpet has not looked this good in ages. Thanks!
I love Zerorez! Service was awesome. Carpets are clean and they dried fast.
Prompt courteous service and great job. Carpet looks really good. Thank You
My carpet is streaky and stains have showed up that weren’t there before the cleaning. I know there were some high traffic areas that are not going to be great, but it just seems I have more stains showing up.
Beautiful job. Very good at communicating what was happening.
Did an excellent job, very professional. He was very expedient without sacrificing quality.
Premium cleaning service with professional and courteous technicians!
On time, very efficient and friendly! Carpet looks beautiful!
How clean it is, and very nice the workers and service is.
We had a great experience! The person who cleaned was on time, kind, and did a great job! We accidentally spilled bright paint on one of the bedroom carpets and you can hardly tell there was even a spill now!
Great job!
Tevin was very thorough in discussing what needed to be treated before beginning the job. He was very polite and courteous. He completed the job ahead of his estimated time, which was appreciated.
Even though my carpet feels crunchy under my feet, I like the fact that no chemicals are used. I do wish he would’ve offered the carpet protector, I would to have had it, just forgot to ask.
The tech was very friendly, and did an amazing job!
Easy scheduling, timely arrival, and efficient service.
I love that the products are water based. This makes me feel good knowing my kids and dog are safe. One of the biggest differences I always notice is how clean and fresh everything smells. You aren’t masking the dirt with odor you are actually cleaning it. I also love that the carpet dries quick and is not crunchy afterwards. It always looks more plump and like new.
Very thorough and friendly
Love how easy it was to set up - have an accurate quote and were super friendly! The actual cleaning was painless and they got out stains that I thought would never come out. Great results.
Sanitizes.... dries quickly !!! Tevin did an incredible job as usual!!!! I’ve given you name to quite a few friends and posted it on our neighborhood site!!!
This is the second time I have used ZeroRez, and overall I am happy but not as happy as the first time. I think the service and the people are great but I think there is room for improvement on the edges. The most recent cleaning was on a rental, with admittedly slightly older carpet, and the floor itself turned out very well however the edges along the woodwork could have used some work. On our post-cleaning walk-through I did mention this to the Zerorez guy and he said that unfortunately is just due to the air hitting the edges of the carpet over a long period and filtering out the dust. A day or so after I was cleaning the woodwork and noticed that the cleaning did not really seem to even reach the edges. With some work I was able to clean out some of what I would have expected the carpet cleaning to have in a section. Admittedly, I am not super familiar with all the tools and how they are used, but I suspect with some type of 90 degree corner too that was able to ride flush along the woodwork, the edges would have been able to be significantly cleaner. I share this as a constructive criticism (see that I still gave a 9), so I hope that a closer look can be taken on this issue. I would happily discuss this further with someone from Zerorez if they are interested. I was super impressed with our first cleaning at the new place, and not majorly disappointed with our recent one.
They did a thorough job and were fairly priced. They did leave a few spots on the family room rug and did not point this out or explain.
I like the way you live up to your name of zero residue. And the young man who came was very pleasant and efficient.
Very thorough and informative. Worked efficiently.