Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 6, 2020 — Rated 10 out of 10 by Samantha Terry Zerorez Indianapolis
What do you like about our products and services?

Steve was super nice, efficient, and informative! Give that man a raise. I am so happy with my carpet again! 10/10 will always use you guys

Report a concern   March 6, 2020 — Rated 10 out of 10 by Amanda Waggoner Zerorez Indianapolis
What do you like about our products and services?

The grout in our home looks amazing after Zerorez came to visit. Would definitely recommend!

Report a concern   March 6, 2020 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

We were very pleased with service from Zerorez, and recommended you to our neighbor.

Report a concern   March 6, 2020 — Rated 9 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Very professional and carpet cleaning was great

Report a concern   March 6, 2020 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks great after they leave.

Report a concern   March 6, 2020 — Rated 9 out of 10 by K.E. Zerorez Indianapolis
What do you like about our products and services?

Couple of the spots were back the next day! We were so happy the first day, Wednesday, but last evening, we noticed spots coming back already.

Report a concern   March 5, 2020 — Rated 10 out of 10 by John Martin Zerorez Indianapolis
What do you like about our products and services?

Professional employees, timely appearances, excellent results

Report a concern   March 5, 2020 — Rated 10 out of 10 by Dixie Caldwall Zerorez Indianapolis
What do you like about our products and services?

Professional personnel who fully explained the process and was attentive to my questions and concerns. He was efficient and very aware of not causing any tracking in or out issues. He gave me very specific instructions and the whys.

Extremely pleased with the service and the technician.

Report a concern   March 5, 2020 — Rated 10 out of 10 by S.A. Zerorez Indianapolis
What do you like about our products and services?

Healthier for pets to be around

Report a concern   March 5, 2020 — Rated 10 out of 10 by D.D. Zerorez Indianapolis
What do you like about our products and services?

Able to get scheduled quickly, Derek professional, friendly, and did a great job cleaning and resealing our kitchen/hallway floor grout.

Report a concern   March 5, 2020 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

On time (actually early), efficient, courteous, like the fact they don't use harsh chemicals.

Report a concern   March 4, 2020 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Professional service and my carpets look fantastic!

Report a concern   March 4, 2020 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Efficient and effective

Report a concern   March 4, 2020 — Rated 10 out of 10 by R.D. Zerorez Indianapolis
What do you like about our products and services?

The man who applied the ZeroRez product was very professional and pleasant. The application was successful in cleaning, drying, and appearance.

Report a concern   March 4, 2020 — Rated 10 out of 10 by R.E. Zerorez Indianapolis
What do you like about our products and services?

Very clean product. Doesn't leave carpet saturated.

Report a concern   March 4, 2020 — Rated 10 out of 10 by P.T. Zerorez Indianapolis
What do you like about our products and services?

Tevin was great. Covered everything and was thorough and conscientious.

Report a concern   March 4, 2020 — Rated 9 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Friendly, prompt (on time), explained procedure thoroughly, didn't get out a spot or two unfortunately, will definitely recommend..actually already have:) Will use you all again:) Thanks!

Report a concern   March 3, 2020 — Rated 10 out of 10 by David Boyer Zerorez Indianapolis
What do you like about our products and services?

Professional
Trustworthy
Polite

Report a concern   March 3, 2020 — Rated 0 out of 10 by J.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I explained how many rooms needed to be cleaned and was quoted $333. I was charged $437 with no opportunity to discuss why or an opportunity to change what was being cleaned to match my quote. There were several disconnects between the office and the cleaner. I provided a garage code and the cleaner used our realtor lockbox (somehow was able to get into it). This required many conversations s throughout a very busy day for me when I provided clear instructions up front.

To make it right would be to refund the overage that I was charged compared to the quote. The cleaner should have been informed of the quote and should have reached out when he believed the expense was going to be greater than planned and agreed upon.

Report a concern   March 2, 2020 — Rated 10 out of 10 by Bob Hale Zerorez Indianapolis
What do you like about our products and services?

Great service great product.

Report a concern   March 2, 2020 — Rated 5 out of 10 by S.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

There were many old stains in my carpets which did not come out the way I had hoped. The technician worked hard & explained some stains would just not come out altho he got out some unknown origin stains. He was a hard worker & did his best! But overall I wonder if using a service with cleaning solutions might have done a better job of getting out the dirt left by air flowing around items leaving outlines on the carpet as well as the dirt left AFTER adhesive from a carpet protector had been removed from 2 areas. I don't think the Zerorez water cleaning is capable of removing the stains left, so the only thing that would make me feel a bit better would be a partial refund. We aren't interested in having to move everything out of the rooms again for a second try.

Thanks for asking!

Report a concern   March 2, 2020 — Rated 10 out of 10 by Lynnette Gray Zerorez Indianapolis
What do you like about our products and services?

Easy to schedule. Techs are very friendly and thorough. Always on time and gave a call ahead.

Report a concern   March 2, 2020 — Rated 10 out of 10 by Cheryl Brown Zerorez Indianapolis
What do you like about our products and services?

The technician was very pleasant and knowledgeable.

Report a concern   March 2, 2020 — Rated 10 out of 10 by Amy Shankland Zerorez Indianapolis
What do you like about our products and services?

Reasonable, quick, thorough, friendly staff - it's all great!

Report a concern   March 2, 2020 — Rated 10 out of 10 by H.K. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff, clean carpets!

Report a concern   March 1, 2020 — Rated 10 out of 10 by Jean Morehouse Zerorez Indianapolis
What do you like about our products and services?

Your technicians did a great job. They were very professional and courteous.
The carpets look great!

Report a concern   March 1, 2020 — Rated 10 out of 10 by Jackie Buchanan Zerorez Indianapolis
What do you like about our products and services?

Tyler was courteous and did a great job.

Report a concern   March 1, 2020 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

I already have recommended you to many friends and family!

Report a concern   March 1, 2020 — Rated 10 out of 10 by B.W. Zerorez Indianapolis
What do you like about our products and services?

On time, did a great job.

Report a concern   March 1, 2020 — Rated 10 out of 10 by A.K. Zerorez Indianapolis
What do you like about our products and services?

Friendly, fast and great communication!


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