- Phone: 317-388-5141
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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The water
I like the absence of harsh chemicals and the speedy drying time. Everything was explained clearly! My technician was professional & personable.
Professional and courteous technicians.
Quickness to address issues. Professionalism. Extremely organized. Appreciate the communication. Very helpful in that i know exactly what to expect.
The techs are always so nice! He did a great job.
Service was great!! Matt gave an an excellent cleaning of our old carpet. Carpet dried quickly.
Dog smell gone! Carpet looks great! Rep was helpful and knowledgeable.
Quick and easy service! The employee was super kind and got the job done right away!
The quality of work and patience of John as he made sure every room is done thoroughly.
The non toxic way of cleaning the carpets is great.
Great service, carpets look amazing. Would highly recommend this company.
Professional and Matt did a great job!
I love that there is no residue left on the carpet. It feels fresh and clean, not sticky. We have used Zerorez twice and b b the times our technician was very knowledgeable and friendly.
The carpet and the upolstery feels clean and no sticky residue
Very courteous staff members. They always do a thorough job. They are honest and never try to up sell you. I have always been satisfied with Zerorez.
We used this service to clean our carpets which had not been cleaned for awhile. They did an awesome job. They also cleaned 2 area rugs. The guy did not check to see if it was synthetic or wool and just assumed it was synthetic which it wasn’t. There were terrible yellow spots which didn’t dry properly. They came back and took the area rug back to the factory to have it properly cleaned. I was so worried about it but it came back perfect. I can’t recommend them enough and will definitely hire them again. I give them props.
He was efficient and did a great job with protecting furniture during the cleaning
The floor, especially the steps were very wet.
The service person was very nice and worked hard. I was just surprised how wet the floors were.
Great work!
They do a great job very professional. The carpet looks an smells good.
My carpet was wet for aver 24 hours. Much longer than Boldens cleaning. . Several spots were missed or did not get clean. Also the tech used my bathroom without asking. In this virus climate I only allow family use the rest room let alone on an extended visit
The carpet cleaning is wonderful! Our carpets look CLEAN when Zerorez finishes the job, then they stay clean for a long time because there is no soap residue. Also, their spot cleaner is the best I have ever used. The spot disappears easily when following the directions.
work was done very fast and done correctly.
My carpets look the same before they were cleaned!! I would like a refund. The cleaning person agreed with me as far as the result they didn’t look any cleaner than he started. The high traffic areas he said he could not do any better for me. So having you come back for a second try Is not going to resolve the problem!
Always friendly and professional people, and carpets stay clean longer than any competitors I've used in the past.
Original quote was $135 and I paid $596. This included incredibly high prices to clean two rugs which I got roped in to since I was in a meeting and could not discuss the quote. Both rugs cost way more to clean than they were worth. Then I said I would move the furniture off the rugs and the guy said “no problem I’ll do it” and charged me $50 for that (two small chairs, small sofa, took 2 min).
Now my rugs are with you guys for apparently “several weeks.” Very displeased and will be updating Next Door.
It was easy to get scheduled and quick
Friendly, knowledgeable and helpful technicians. Upfront pricing and no pressure to upgrade services; just explanations and offers. And I️ love that they use water instead of a bunch of soaps and chemicals. We will definitely be repeat customers!!
The young man sent to my job was very nice but I think more training was needed...he did the best he could but additional training was definitely needed...If I am paying to have my floors cleaned, I expect more detailed attention i.e corners and other equipment when your machine was too large to reach some areas...Again, I do not fault the young man. Just your method & training.
Have already registered a survey but like I said am always very pleased with the job they do.
Chase was friendly, informative and thorough. I had my doubts that just high pressure water could get the job done, but our carpets look amazing and gone are the spots I thought wouldn't come out.