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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Adonis did a great job.
The cleaning was fine. I moved most the the small objects and a few chairs. What was left should have moved, the chair out and night stands. That is a simple task. The is is light weight furniture.
Two days after the cleaning I talked to Kate from the office. The service vehicle used, dripped oil spots on my freshly power washed driveway. She said someone would call me back. Know one has.
Technician called 20 minutes prior to arrival, showed up on time, and explained everything in detail. He was very professional and polite. He wore a mask and gloves without being asked which I appreciated. Carpet looks great. Stains came right out.
Great product no chemicals. Friendly and knowledgeable staff.
appreciate not using detergents or chemicals
odor is gone
carpet looks and feels new
I really like the way my carpeting feels when ZeroRez is done working. It felt clean but not wet and I didn’t have to wait to put anything back. I’ve used ZeroRez twice now and appreciate that John was on time calling me to let me know he was nearby and here soon. I asked him to help me move one small table and he was very accommodating. His work was excellent.
Took a rug to the office to drop it off for major cleaning, Looking forward to its return next week.
The lady who helped us set the order in motion was very friendly and efficient. She represents Zerorez very well.
They cane back and made sure we were happy and satisfied with their Svc.
The supreme way our carpet looked after job was done. Matt was very professional in everything he did for our job.
Offer / ask if any piece/s of furniture need to be moved during carpet cleaning. Very disappointing that the question was even discussed.
Tevin was thorough and detail oriented
Lack of soap left in carpet.
Price. Promptness and professional
Ability to decide online
Zack did a Fantastic Job. He was very professional and knowledgeable about his product and how to clean my rugs. He is a very Bright and Motivated young man.
I would request him and recommend him to my friends.
Efficient, knowledgeable, polite
Carpet looks great. Very fresh. Tech was awesome.
Took too long to clean rug, expensive, some disorganization
Work harder on stains.
Probably the cleanest that our carpet has been in a long time. We have a very good vacuum and use it often but we were amazed at how much dirt was pulled up out of the carpet that we had just vacuumed the day before.
The appointment was easy to schedule online, the tech was on time, wore his mask and shoe booties, and was very polite. I was impressed with the outcome of my carpets.
Great dirt remover
I’d hoped by going with “higher end” Zero Rez, that my carpet wouldn’t still be wet after 10 hours. Stairs were still wet the next morning. Then, they felt like they had a residue on them. Also, paying $50 for one room of deodorizer is plain crazy. Zach the technician was nice and friendly. Definitely won’t use again.
Carpets don’t feel sticky and overly saturated like other carpet cleaner places. Very professional and explained what procedures they recommend.
Customer service is wonderful!
Very satisfied with using Zerorez for the first time. John was very polite and friendly.
Will use them again.
We were very pleased with the carpet cleaning. I have forgotten his name but he was very courteous, informative,and worked very hard at what he was doing! I would say he's a keeper.
Elaine Kinkead
We were surprised no protectors were used on the feet of wooden furniture that could not be moved; however, we have not noticed any damage to carpet or furniture. Some suggestions for speeding drying would have been welcomed. We did put fans out directed at the carpet. We did not think to ask if there are recommendations for vacuuming. One of us thought we remembered a recommendation from a previous carpet cleaner to vacuum soon after drying to lift the nap - do you recommend that?
My experience was nothing but great. The professionalism was top notch. The rep was quiet and efficient. I will have them back.
Zack provides outstanding service. In time. Took his time in our home.