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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very happy with the quality of service I received. My carpets looked great and feel fresh. I only wish you came to the area more on a regular basis so I can use your services more. With there being a minimum service charge that limits how often I can contact you.
I am extremely happy with the service I received and the technician that came out. He was very tentative to my needs.
My only wish is that you came to the area more on a regular basis and/or did not have the minimum fee. Myself and a few others would use your services more often.
My technician was very professional and knowledgeable!
You are professional and do exactly what you were hired for.
I was very pleased with the results of your Technicians efforts! He was definitely challenged by six years of dirt and stains created by three young grandchildren and two old dogs and some careless adults in the household! The results were more than II expected! Many thanks!!
On time, explained everything, and great results! We had our couches cleaned and they look and smell great again! Will use again!
Our carpet looks so much lighter in color. Some stains remain but are not as dark.The technician was very thorough and polite. It was a very positive experience overall!
My house smells clean like it just had a shower
Like the powered water, no chemicals, etc.
The Tech was nice and did a great job.
Very friendly, professional staff. Carpets looked brand new and were so clean ! We liked being shown how the process works. For sure will recommend !
My technicians were helpful and friendly and most importantly did an amazing job on some tough carpets that had been trampled by 7 kids!
It's on been 24 hours, so this is only an extremely short-term, post service review. The carpets look better, and of course, smell better. We take really good care of our carpets (no shoes allowed inside our home, use a high quality vacuum on a very frequent basis and change our air filter every 30 days) but still had a few dark spots from our office chairs and spilled laundry soap. I thought with the spot treatment and general cleaning, those spots would disappear. That was not the case.
The hose Justin pulled from the first to the second floor caused damage to two corners of our drywall. I am not pleased that we will have to pay to get that repaired. Unfortunately, I did not notice until after Justin left.
Overall the service was better than average and way better than the competition I have used in the past. Not happy with the drywall damage done by the hose.
Great employees! Carpet looks great on day 2!
Our carpets look and smell new. We had some bad pet stains and they got removed like nothing ever happened.
The staff is accommodating and respectful of our home, and the carpets look great.
No chemicals just a clean healthy home
My carpet is very clean. Last year they did not use the cleaner with the brushes on it on my carpet. I guess they should have. Although I am thinking the brushes might be a little to rough on my carpet as it is plush carpet. I am waiting to have it vacuumed next time when my house cleaner comes back. I had her to come and vacuum the day after my carpet was cleaned. I am on a walker and cannot do it myself. She said she thought it felt different when she was vacuuming but wait until she did it another time. She will not be back until the 5th or the 12th. I will call you after she comes back and ask you some questions.
Thank you
Name removed
Technician provided excellent service
Very friendly people
Now that the carpet is dry the spots look like they are appearing in certain
areas.
They were quick and courteous, and the floor looks great.
Justin was able to clean most of the old makeup out of my daughters dirty carpet. He was very quick and the carpet looked fantastic.
The only thing I don't like about working with your company is that EVERY time there are add-ons. I think you should be more specific about what constitutes a "room" or "stairs" or "halls" up front.
I hired Zerorez based on their promise of pet stain removal. The basic price was $150, but after seeing the stains, the person doing the application mentioned the deep stain removal process. After getting the sticker shock of $1700, he reduced it to $940 or there abouts. We had it done. Next day, stains appeared in the same places. I have spent days recleaning those areas trying to remove the stains. If I had known that their process wouldn’t have removed the stains, then I would have never used this company
Prompt got in cleaned the areas. Packed up and out. Very professional
I was very surprised with the wonderful cleaning job done by your guy. He did a beautiful job and our old carpet looks new again. Thank you so much and YES i would recommend your company to my friends. GREAT JOB.
Tevin did a great job! Explained all the services yet did not feel pressured. Extremely professional. Carpets look amazing and I recommend your services to all my friends and colleagues. Tevin is an asset to your organization. Keep this guy in leadership if you want to continue to flourish.
Carpets look great, dry quickly