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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What I love about ZeroRez is that they don't use soap, so no residue is left behind to attract and hold dirt.
Prompt service , good communication and a thorough job
Reasonable cost for cleaning our carpets and sectional couch.
Matt was very efficient and thoughtful and professional ! I will always request him !!
Great job cleaning.
Professional! My furniture and carpet look great.
Once it’s dry the carpet isn’t crunchy
The first time a couple of years ago we used this company and our wood entry floors were stained be cause a tarp wasn't put down and the hose was leaking. This last time the carpets had to be done a second time because a new employee left the carpets wet and dirty. Finally Derek came out and got the carpets cleaned, he did a good job however he did not move the couch away from the wall and clean under it. Highly disappointed.
Sherri Last name removed
My 15 year old grout has not looked this good since installed!
On time, friendly,did a good job
We will always use Z for our Carpets!!!! Also the person on the phone is great!!! Handled my order, perfectly and such a pleasant personality! Thanks so much. The Wolfe's
How can l recommend your company when you’re not done with my rug yet? Why send out a survey before I have seen if you’ve done a good job or not? We were told it would be two weeks.
I had areas that I thought would never look nice again and was amazed as to how they look now. I am so happy with the results. Will highly recommend to my friends.
Prompt
You made the problem worse rather than solving it.
Easy online scheduling, reminder text message, friendly technicians, and the most important fact, better cleaning power without harsh soaps or chemicals.
Our floor was much cleaner than last time from competitors
Loved the non scented cleaners!!! Dried very quickly!
Same as last time you guys did a great job cleaning my carpet!
Our tech was good and professional lean and did a great job. We had lots of puppy spots from both ends so thank you
I like that there is no chemical used. And no soap residue left in the carpet. The technician was very polite and I think he did a good job.
Good thorough clean! Pleasant worker!
John listened to me and understood what I needed. He was very careful and through. My carpet and rugs look like new!
That is does not leave residue.
The carpets were incredibly clean and the technician called beforehand and was very kind.
I requested a service due to a dirty dog oder. The person that took my call did not offer the correct service. I was offered the correct service the second time you guys came out. I was put out twice by having to schedule second visit and my carpets being wet twice. And had to pay for the upgrade. Not sure if the problem is fixed. The second tech that came out was very professional and did do a lot better job and more detailed then the first.
Fast. Professional. No hassle. No chemicals. Great Clean.
Fantastic customer service!
The fact that you (ZEROREZ ) WILL do what they said they’d do.
It means EVERYTHING !
It was easy to schedule, easy to prep for, and the tech was polite and professional