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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A lot of noise when performing the cleaning. We were instructed there would be minimal.
Great value.
They just simply work!
Got those that are elderly, handicapped, have limited space, etc. Zerorez is not for us. Other carpet cleaning companies do easily movable furniture. I understand beds, heavy sofa’s but not moving chairs, ottomans, bar stools, end tables, does not mean cleaning a room. The actual carpet area cleaned did not even consist of area of 1 room. Therefore, I was very disappointed and will never recommend your company. I chose you on recommendation of Mach & Rob on the radio so will also send them a copy of this.
Cleaned very well no chemicals. Very nice and friendly
The men who cleaned did a great job and were easy to work with
This was the second time I used Zerorez to clean my carpets. The price is excellent and both times your service technicians did an excellent job. I am pleased.
We have used you twice now, once for our bedroom carpets and area rugs and the second time for our couch and area rug. You do a phenomenal job, thank you so much! The best part is it's safe for our 2 dogs and cat to be near it afterward unlike other companies because of the harsh chemicals they use! Thank you for being pet and environment friendly
Friendly service
Efficient worker
Polite tech
It left my carpet the cleanest it’s been compared to any other service!
Great service
I can still smell urine on my carpets. I called and expressed my concern. The gal that answered the phone said she would call me back within 24 hours after speaking with her manager. I have heard nothing.
Money was stolen from my son's room by the cleaners. I am still waiting to hear back from the general manager but I continue to have to call to check-in and he keeps telling me he will call me.
The young man who did the carpet, LaRoy, was very professional, respected my home and communicated clearly. He was great. But your cleaning process is what I have an issue with. Lots of areas had dirt and most of it is still there. Recent dirt that should have come completely out. There were stains that I knew probably wouldn’t come out, but the dirty areas are still dirty. In fact, it all looks just as dirty (there are a few places that do look cleaner, but not as clean as I think they could be). Only now it looks like dirty carpet that has been wet. Streaky, splotchy and still dirty. Sorry. Your process of cleaning did not work here.
Professional, explained process.
There’s no fresh smell after the cleaning. And it looks just okay compared to other companies I’ve used. $500 was way over priced and I won’t be calling again.
Your employee was knowlegeable and very kind. He worked really hard and my carpeting looks wonderful. Thank you.
J. Z.
The personnel
The scheduling this time around was a disaster. It was scheduled for one day last week when an area rug was dropped off and the guy dropping it off knew nothing about it. I called the office requesting Thomas and she told me that it was scheduled for the first thing on Monday. When I hadn’t heard from Thomas I called the office and he was able to get over by 3:30.
Crew (Andy) was fantastic!!
Your staff is very professional and courteous
Everything was great from start to finish. I love the natural cleaning and the No of soap or chemicals
Ryan, the Zerorez technician who worked in our home, did an outstanding job of explaining the Zerorez process, listening to our areas of concern, and doing a professional job cleaning our carpet and stairs.
Tech was very good at his job.
I love that there are no chemicals and my carpets look awesome! Did such an amazing job and didn’t try to hassle me with a lot of upselling. Totally would recommend!
Technician was very helpful.
My carpets are cleaner than ever
Very professional and courteous staff. And carpets look great!
I had an issue with the first time they came out to clean the carpets. I placed a review that stated my concerns and their customer service reached out to me. They arranged to come back out and reclean the carpets. The second time was 100% better. They took the time to explain what they were doing. The carpet looked better and smelled better and the stains were better. I appreciate that they reached out to make things right. They will have a repeat customer.
Zerorez is easy to book, their technicians are prompt and communicative (and wear masks!), and they do a great job. 10 out of 10!
Andy was prompt, very friendly and professional and did a great job.