Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2021 — Rated 10 out of 10 by J.R. Zerorez Indianapolis
What do you like about our products and services?

Technician was on time, very friendly and did a great job. Very satisfied with the job done

Report a concern   September 20, 2021 — Rated 10 out of 10 by Heather GeRue Zerorez Indianapolis
What do you like about our products and services?

We had Irving out to clean our carpets and he was great! Took the time to make sure he was getting around all the furniture and our carpets looked amazing!

Report a concern   September 20, 2021 — Rated 8 out of 10 by V.S. Zerorez Indianapolis
What could we do to improve?

the couch i had cleaned had loose pillows on the seat and i asked if he had cleaned both the top and underside. guess that isn't the usual and he asked me if i wanted the other side cleaned and i said of course. it seems that should be a common cleaning. my bill was much more than i was quoted when i made the appointment. i would like a copy/receipt of each job performed since i didn't get one yet.
on the positive side, the carpets were cleaned, traffic area only and they look great.

Report a concern   September 20, 2021 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

Andy was amazing. Knowledgeable, helpful, friendly. We are very happy with the job he did, particularly getting pet stains out of our carpets!

Report a concern   September 20, 2021 — Rated 10 out of 10 by C.A. Zerorez Indianapolis
What do you like about our products and services?

Great worker and great service!

Report a concern   September 20, 2021 — Rated 10 out of 10 by Jeana Golden Zerorez Indianapolis
What do you like about our products and services?

Andy Anderson was a very polite, kind worker. Taking out needs to heart and doing a great job. Our carpets looked so much cleaner .

Report a concern   September 19, 2021 — Rated 10 out of 10 by Lindsey Vanzandt Zerorez Indianapolis
What do you like about our products and services?

I love how our carpets look and smell after zero rez is done!

Report a concern   September 19, 2021 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Irving did awesome. 10/10

Report a concern   September 18, 2021 — Rated 10 out of 10 by Laurie Allen Zerorez Indianapolis
What do you like about our products and services?

Price is pretty fair. Always a job well done.

Report a concern   September 18, 2021 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

Knowing that there are no chemicals harmful to my family or our pets. Friendly staff too.

Report a concern   September 18, 2021 — Rated 10 out of 10 by Tara Casey Zerorez Indianapolis
What do you like about our products and services?

Isaac was great! My carpets look great. I love using zerorez. He also did a good job of just getting the job done. Appreciated that.

Report a concern   September 18, 2021 — Rated 9 out of 10 by K.G. Zerorez Indianapolis
What do you like about our products and services?

Quicker drying time. Personable, dedicated, ime aware Technician. Good value.

Report a concern   September 18, 2021 — Rated 10 out of 10 by Kelly Martin Zerorez Indianapolis
What do you like about our products and services?

great service and results we say!

Report a concern   September 18, 2021 — Rated 10 out of 10 by E.K. Zerorez Indianapolis
What do you like about our products and services?

clean fast efficient on time

Report a concern   September 18, 2021 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Great job once again!!
Thanks Zerorez

Report a concern   September 18, 2021 — Rated 10 out of 10 by K.F. Zerorez Indianapolis
What do you like about our products and services?

Service technician was very kind and polite. Knowledgeable. Explained options and process. Love the fact the carpet is not soaking wet and can be walked on

Report a concern   September 18, 2021 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

The people. Honestly, I can’t speak to whether your product is better than any other company. I’m going to trust that it is. But what I can speak to are the quality of people you have working for your company. I always enjoy the kindness, meticulousness, and knowledge of the technicians in the field. And not just about carpet cleaning. I’ve had some great conversations with folks including the one I had the other day with my technician about the state of the world. We spent more time discussing that than we did talking about carpet. I will continue to just your service.

Report a concern   September 17, 2021 — Rated 9 out of 10 by John Drake Zerorez Indianapolis
What do you like about our products and services?

The first time was a disaster but the second time was great! The second tech knew what to do and fixed the problem. quickly.

Report a concern   September 17, 2021 — Rated 10 out of 10 by David Rutti Zerorez Indianapolis
What do you like about our products and services?

Very happy with service

Report a concern   September 17, 2021 — Rated 10 out of 10 by Jackie Buchanan Zerorez Indianapolis
What do you like about our products and services?

John was wonderful. He answered all my questions and cleaned my carpet the best ever. I appreciate service like that. Thank you again

Report a concern   September 17, 2021 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

The guys did a great job and were very informative about the process.

Report a concern   September 17, 2021 — Rated 10 out of 10 by A.D. Zerorez Indianapolis
What do you like about our products and services?

Zerorez Indianapolis arrived in a timely manner and their products contain less chemicals than other places who offer a similar cleaning. I have pets and was happy to hear that it would be completely safe for them afterwords.The carpets dried very quickly and they walked me though the cleaning process to know exactly what was happening. It was also really satisfying and gross to see how much dirt and gunk came out of the carpets in their see-through window that they have! Overall it was a really good experience and I would highly recommend others who need carpets cleaned to get it from Zerorez.

Report a concern   September 17, 2021 — Rated 10 out of 10 by Emma Hawkins Zerorez Indianapolis
What do you like about our products and services?

Our technicians did a great job explaining what they were going to do. The end results were great.

Report a concern   September 16, 2021 — Rated 10 out of 10 by A.G. Zerorez Indianapolis
What do you like about our products and services?

Dereck came out and redid our carpets and couch. Did a fantastic job!

Report a concern   September 15, 2021 — Rated 10 out of 10 by Brenda Hanning Zerorez Indianapolis
What do you like about our products and services?

It's the first carpet cleaning company that actually removed cat urine odor. I am amazed. Excellent job. Very thorough. Worth every penny.

Report a concern   September 15, 2021 — Rated 8 out of 10 by B.A. Zerorez Indianapolis
What could we do to improve?

Good job of cleaning the carpet . Seems expensive

Report a concern   September 15, 2021 — Rated 3 out of 10 by S.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I have a couple of pictures but some spots on our floors were left uncleaned and I used a dry wash cloth to remove dog hair and other debris from our carpet. I was told there were some stains he was unable to get out but I took a video of me removing them shortly after he left with a rag. One of our door frames was damaged where he didn't use a corner guard and one of our walls was damaged by a bed frame that he did not use the wash cloth that was wrapped around it to keep it off the wall. Things we can fix but I didn't noticed before he left.
It took me six years to talk my husband into allowing someone to clean our carpets and picked this company because I have heard good things. I removed everything that I could from the rooms including drawers from dressers and vacuumed before his arrival and it was a disappointing experience. I had them cleaned prior to family coming in for my daughter's birthday this weekend and I am not going to remove everything from the rooms again to have it redone. Not sure what else there is to do. The guy that cleaned the floors was friendly and worked fast but clearly he was fast because he did not do the entire rooms or take time to make sure the corners the hose was rubbing were protected.

Report a concern   September 15, 2021 — Rated 10 out of 10 by Nancy Fuerst Zerorez Indianapolis
What do you like about our products and services?

Quality of the clean

Report a concern   September 15, 2021 — Rated 10 out of 10 by Donna Mitchell Zerorez Indianapolis
What do you like about our products and services?

Very professional and friendly!! They treated spots very well.

Report a concern   September 15, 2021 — Rated 9 out of 10 by P.C. Zerorez Indianapolis
What do you like about our products and services?

The service is very good and the tect. was very good and did a good job. Did not purchase any addition products.


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