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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service has gone down hill. We use to get a pretreat, agitator, cleaning and drying. This time we got some pretreat, and cleaning. Before high traffic areas were like new. This time it didn't even touch them. For $185 I expect a better cleaning.
Prompt, courteous service. Very knowledgeable and explained each step to me. And I like the quick dry time.
Carpet is still dirty in different spots
Friendly service and the carpets looks great
Fantastic clean job!
Easy to schedule, efficient and friendly service!
I like how quickly it dries and there are no chemicals used
Great product and professional service!
The service was excellent
I’m very pleased with the results of cleaning our carpet
Ryan Curry, the young man who provided your service, was efficient, friendly, responsive and made the messy experience of having my living room carpet cleaned as easy as possible.
I have long believed in not putting soap or chemical cleaners into my carpet... so your hot-water extraction process met my needs,
My specialist was great, Cody. He was running ahead of schedule and called before he came to make sure I was home and available. He took his time and was very thorough with all my carpets. He even included my walk in closet. Great service.
Prompt, efficient, good communication . Work was well done.
Carpet looks good. Friendly service
Add a warranty to the fabric protection. Be on time and let the customer know in advance approximately how long the service will take.
The service tech, Tevin was great!
No chemicals. No stretching of carpet.
Thorough cleaning.
The scheduling process was super convenient; the follow-up email reminders were appreciated; the technician was personable, thorough and explained his work and that of the cleaning process. We will schedule with them again for carpet & upholstery cleaning!
Our service tech Isaac was very friendly and professional and got the job done.
Tech was amazing! Super kind and polite the whole time! Arrived on time and did a great job!
The techs are always very nice, courteous & do a great job. I appreciate how well my carpets are cleaned when they are done!!
The tech contacted me and arrived at the time expected. He was courteous, made sure he knew exactly what I wished to have done. The cleaning of our carpets made a world of difference in the appearance and I am pleased with the results.
It was great
I have used the Indianapolis and ft. Myers zero Rez franchises multiple times. They are professional, courteous and work with you to give the best experiences possible. In addition, their product is great and the carpets and furniture look great for months afterwards.
Ryan was our technician, he was extremely knowledgeable and professional, he was able to accommodate for they way our carpet was installed and still provide an outstanding cleaning of the carpet, in the family room. I will request him the next time we schedule for carpet cleaning.
We had 3 rooms of carpet cleaned 2 of which turned out well, the 3rd room shows marks from where the equipment was used and spots where it appears to have been missed. This was not obvious while our tech was here or we would have pointed it out then. Our tech was professional and hard working and I am hopeful had this been seen while he was here it would have been rectified.
We would appreciate if someone could come and take a look at the area to confirm if what we are seeing is what happened. If so, then reclean the area so that we don't need to rent a carpet cleaner to rectify this. We have just moved into our home and are trying to remove pet odor and possibly save the carpet.
Once I was able to walk on the carpet and closely inspect the job, the stains were still very much visible. I feel like I paid $165 and there isn’t much difference. I called the day after my service and left a voicemail with my concern. To this day, no one has returned my call. Not very good customer service.
I’ve used this company in a few states and every house we’ve moved into. Love the service and the staff. Makes moving one step closer to being home.
Job well-done. Representative was hard-working, knowledgeable, polite, thorough and considerate. Zerorez might want to provide decent-sized fans to help the drying process.
My carpet and rugs look and feel clean. I was impressed by how hard the young man worked and how much time he spent removing the stains and making everything look good.
The customer service is incredible!!
How clean the floors were and how wonderful the technician was!