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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Many stains still here. Also carpet wet for ten hours. Need another experienced technician to redo.
Knowledgeable colleague
Carpets look great
My technician was awesome! Did a great job of explaining things and cleaning the carpet. Couldn't ask for better service!
drying time and orderless product. Sales / operators are always professional and knowledgeable!
Your technician was polite and knowledgeable, and got the carpet cleaner than I thought possible.
Cody was a freaking Rockstar. He was knowledgeable, friendly and personable. I couldn't be happier with how clean the carpets are, as well as how he explained what was being done and why!!!! 10/10 would recommend.
Great pet treatment that removed smell from carpet. Highly trafficked carpets looked and smelled cleaner.
The representative was friendly. He walked through the house and discussed the stains on the carpet so he knew how to pretreat them. At each stage he had me look at the carpet to make sure I was satisfied with the results. He was very thorough, explained every step. He was able to get all the stains out and the carpet looked like new!! It was unbelievable. I highly recommend Zerorez! I called and they got me on their schedule a week later and prices were reasonable. I will be using them again.
Everything! Professional techs, attention to detail, on time, no chemicals, Truly clean carpets after. Have used for past 3 years and will continue!!!
Our service guy was very professional and helpful with answering our questions. He did a great job!
Professional and polite employees.
Fantastic service! Couldn't believe how good the carpet looked!
Very easy process from start to finish. Friendly, personable, professional service.
The service received did not make any sort of difference. There were a couple of areas I asked the technician to pay special attention to. We saw no change in those areas. I can provide photos. Can someone please contact me to make this right?
Pretty pricey - over $1100 for the entire house with the pet treatment where it was half that the first time around
Carpets were clean, no crunch, no smell, and dried quickly. Super friendly service.
The tech was great. The product isn’t as good as my traditional cleaner. The several pet urine stains in the living and dining area returned. Also 2 stains in the master returned. While yours dries faster than traditional- my stains don’t return with him.
Friendly service and always does a great job cleaning the carpets.
It was fast and the technician was awesome! My house smells so much better after having the pet treatment.
Very good service. Did a great job and acted very professionally explained everything to me.
Made my carpets look brand new! I love the fact it’s just water used and not harmful Chemicals to get such a great result.
After a deep vortex clean I can see a visible discolored ring. I’d like someone to take a look and see if it can be removed.
Also, was told 6-8 hours to dry. I had fans on and it took over 24 hrs to dry and 2 days for some spots to dry.
Overall I am happy but don’t like the large ring stain left behind. Thanks.
The service tech arrived on time and was able to start my job immediately. I appreciate not having to listen to available product sales pitches like your competitors. Also, I liked the fact that he brought in a fan for the carpeting to dry quicker. That is a big plus for me.
The only downside is the fact certain furniture was put on starfoam blocks. I understanding why this procedure is done, but, without help, it is difficult for me to remove those blocks after the carpeting dried.
Thank you for listening.
Carpet cleaning was good, spot cleaning on furniture not so great, tile grout cleaning just ok
You get carpets clean without using strong detergents.
Clean carpet and furniture.
Professional and courteous service!
Thoroughness and efficiency in getting the job done. The work was performed in a timely manner consistent with what I have come to expect from Zerorez.
I could not have been more pleased when the same representative who provided the cleaning service in 2020, was the same person who performed the service on my recent appt. His name is Thomas and deserves recognition for the level of professionalism and attention to detail with each step on the work order. He clearly explains what will be done in each room and takes tremendous care when cleaning around items which could not be moved.
Thank you to Zerorez Indianapolis for retaining this type of talent and someone who represents the best customer experience possible for your company.
Regards,
Name removed
Service Date: 11/03/2021
I have already recommended your company to friends of mine seeking to find a carpet cleaning company. The man did a good job with what he had to work with. Not every stain in the worn traffic area of the carpet came out, but most of it did. He was very friendly and courteous, explaining what he was going to do and what other services he is able to provide.